If you are headed to sunny San Francisco next week for Twilio Signal 2019, get ready for an action-packed adventure of networking, learning and discussions. As you “explore the intersection of technology, innovation, and communications”, you’ll want to check out Perficient’s Visionary Booth (V1) in the expo hall. Our experts will showcase a custom dashboard that will be monitoring the activity taking place in the Help @ Signal omni-channel contact center on the show floor. Powered by Flex and built by Perficient, Help @ Signal allows attendees to see a live contact center, with Twilions acting as Help agents and responding to guest inquiries and data in real-time.
As a Flex Gold Partner with certified Flex engineers, our team is proud to have built the Help @ Signal environment. With more than 25 years of contact center expertise, including building proprietary solutions and migrating legacy contact centers to modern platforms, we’re excited about the innovation that a powerful platform like Flex can offer. If you’re interested in learning how you can accelerate your own innovation with Flex, be sure to check out these sessions:
Support and operation considerations of a Flex Contact Center
Tuesday, August 6 | 1:40 PM – 2:10 PM | Community Theatre
Support and operations of a cloud contact center differs dramatically from an on-premise solution you might be used to. Understanding complexities of the design is imperative to its ongoing successful operation and efficiency. We’ll discuss the roles and responsibilities associated with supporting a Flex solution to minimize disruptions and maximize the value delivered to the business. Presented by Perficient Director of Enterprise Software Products Donald Peterson and Senior Product Engineering Manager Bryan Grech, this session is targeted at the beginner level attendees.
Perficient: Changing the Rules of the Contact Center
Wednesday, August 7 | 2:20 PM – 2:50 PM | Room 2005
Twilio Flex has given us flexibility that never existed before in the contact center. To get the most value from that flexibility, it’s not enough to just rebuild our old contact center models on Flex. There is far more to be gained by transforming the way our contact centers operate – by changing some of the rules we take for granted in the contact center world. Presented by Perficient Contact Center Director, Michael Greenlee, this session is targeted at the beginner level attendees.
If you’re unable to visit with us during Signal but would like to learn more about Perficient’s unique contact center expertise, click here.
