Forrester IT

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AWS Joins Google Cloud In Removing Egress Costs

Forrester IT

Last week, Amazon Web Services (AWS) announced plans to remove egress fees when migrating data to another cloud provider or on-premises. This announcement follows Google Cloud’s (GC’s) plans of ridding its egress fees, announced in January (leaving Microsoft Azure as the last major cloud provider without a zero egress fee policy).

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Thrust Forward Into An Intelligent Enterprise To Deliver Real Business Value

Forrester IT

Lead-to-Cash (L2C) Source-to-Pay (S2P) Customer Service Request Management Requiring a Truck Roll Asset Warranty and Subscription Management …………………… What do all these processes have in common? Two things. 1. They are processes that span organizational silos within an enterprise, where work must be intelligently orchestrated across operations for the desired business outcome; and 2.

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Learnings From The Q1 2024 Customer Service Wave

Forrester IT

Great customer service sets companies apart. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions.

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Banning TikTok Creates A Meta Monopoly

Forrester IT

The US House of Representatives just passed legislation that could determine the future of TikTok in the US — pending action by both the Senate and the President. Should the measure succeed, TikTok would effectively be banned in the US unless its China-based parent company, ByteDance, divests from the app.

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The European Cybersecurity Consulting Services Market Is Ready For Disruption

Forrester IT

As digital threats grow more sophisticated and European and international regulatory landscapes more intricate, the role of cybersecurity consulting services is critical. Hence, I’m excited to announce The Forrester Wave™: Cybersecurity Consulting Services In Europe, Q1 2024 (available for Forrester clients).

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European Consumers Challenge Popular Stereotypes About Greenness

Forrester IT

(coauthored by Forrester Senior Research Associate Victoria Manes) In Europe, a tough economic and geopolitical context is contributing to increasingly polarized discussions on the environment.

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50/50: Gratuity Has Reached A Tipping Point

Forrester IT

Tipping fatigue is growing as automatic prompts on digital point-of-sale proliferate. Find out the consumer sentiment on this hot topic.