Forrester IT

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Your Employees Aren’t Ready For AI — Prepare Them With AIQ

Forrester IT

Employees improving their AIQ through intentional training efforts. Source. Employee readiness – or lack thereof – will make or break your generative AI strategy. Most leaders focus more on deploying genAI tools than on upskilling employees to be successful using them. That’s a potentially costly mistake.

Training 262
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The State Of Digital Experiences In Manufacturing In 2024

Forrester IT

Written by Hannah Jachim, Senior Research Associate Both on-the-glass and below-the-glass technologies drive digital experiences in manufacturing. Simultaneously invisible and immersive, digital experiences can also help manufacturers adapt to changing customer demands, optimize production processes, and enhance collaboration across the supply chain.

Survey 235
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An Actual Complete List Of SOC Metrics (And Your Path To DIY) 

Forrester IT

I take a lot of inquiry questions from Forrester’s security and risk clients about security operations (SecOps). A common question I get is, “What core metrics does SecOps need to track?

Security 469
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Introducing Forrester’s Digital Customer Interaction Solutions Landscape

Forrester IT

Guess what? I’m kicking off research on a new technology market! Our Digital Customer Interaction Solutions Landscape, Q1 2024 report is now live, and a Forrester Wave™ evaluation will be publishing in June. The newly published Landscape lists the 26 most notable vendors in this market and the 9 use cases they are focusing on.

Research 235
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Announcing The Forrester Wave™: Workforce Identity Platforms, Q1 2024

Forrester IT

Last Wednesday, we released The Forrester Wave™: Workforce Identity Platforms, Q1 2024. We looked at the top 12 vendors in the market and evaluated them across 24 criteria. Workforce identity platforms energize a centripetal (inward) force necessary to combat the centrifugal (outward) forces that challenge identity and access management (IAM) deployments in organizations today.

Trends 251
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Akamai’s Cloud Offerings Needs Strategic Partnerships with SUSE And Cloudera

Forrester IT

In a bid to differentiate itself in the cloud market, Akamai unveiled its latest cloud offerings designed to be platform agnostic, cost-efficient, low-latency, and user-friendly. Akamai launched “Generalized Edge Compute (Gecko)” for companies looking to run workloads closer to users, devices, and data sources. Companies often do that to improve their user experience.

Cloud 235
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For Measuring Your Personalization Programs, The Number Of The Day Is … Three!

Forrester IT

“Hey, Count von Count, how do I know if my personalization strategy is working?” It’s difficult for companies to assess because they often measure myopically at the individual point of interaction. But personalization tactics are numerous and diverse across a company, requiring a holistic approach to measurement for a complete view of personalization efforts.