In this video, you will see the enhanced options of Intune Troubleshooting blade. Intune Managed Application troubleshooting options for Windows devices are explained in this post. This feature is still in Intune public preview.
[Related Posts – How to Start Troubleshooting Intune Issues]
[Related Posts – How to Troubleshoot Windows 10 Intune MDM Issues]
Content
- Overview of Intune Troubleshooting Blade
- Video Tutorial – Intune Managed App Deployment Troubleshooting
- What are Intune Managed Application Troubleshooting options?
- Application Deployment Installation Status Failed
- Exclude Scenario – Application Deployment
- Successful Scenario – Application Deployment
Overview of Intune Troubleshooting Blade
Intune troubleshoot blade is useful for Intune help-desk teams within your organization. Let’s understand the Intune troubleshooting node in a bit more detail.
- Navigate to Azure Portal – Microsoft Intune – click Troubleshoot blade.
- Click on the Select/Change button to choose the user from the Select user blade
- Once selected a user is, click on the SELECT button on the Select User Blade
- The resulting edge will give you the details of the selected user in 5-8 sections:-
- Assignment – This section will provide you with charges for the selected user
- Mobile Apps
- Compliance Policies
- Configuration Profiles
- App Protection Policies
- Windows 10 Update Rings
- Enrollment Restrictions
6. Devices – This section will give you the device details of the selected user.
7. App protection status – This section will provide you with the details of app protection status
8. Enrollment failures – Review the following enrollment failures for the selected user. Each row represents a unique attempt, although failures can go unreported. Select a row to view details and suggested remediation. Some enrollment failures may go unreported.
Video Tutorial – Intune Managed App Deployment Troubleshooting
What are Intune Managed Application Troubleshooting options?
Intune managed app troubleshooting option is a new preview feature introduced in Intune. This feature will help you troubleshoot Intune application deployment-related issues from Intune portal.
[Related Posts – How to Start Troubleshooting Intune Issues]
[Related Posts – How to Troubleshoot Windows 10 Intune MDM Issues]
I have explained three(3) scenarios of Intune managed application deployments. In this section, you will see more details of addressed app deployment issues:-
- Failed
- Successful
- Excluded
As I mentioned in the above section, “Overview of Intune Troubleshooting Blade for User,” launch troubleshoot blade.
- Select the Device (step #6) and click on Managed Apps – Preview from <Device Name> – Managed Apps – Preview.
- Select the application which you want to troubleshoot – Checkout Installation Details
Application Deployment Installation Status Failed
Following are the details of Intune managed application which is Failed to install on a device. In the installation details, you can see:-
- Application Created – Time Stamp
- Application Updated – Time Stamp
- An application attempted to Install – Time Stamp
- App installation failed – This section gives error code details, and this is helpful for troubleshooting.
- Device last check-in time checked – Time Stamp
Exclude Scenario – Application Deployment
Following are the details of Intune managed application which is Excluded from this device. In the installation details, you can see:-
- Application Created- Time Stamp
- Application Updated- Time Stamp
- Application Assigned to an Azure AD Group – Time Stamp – User Group. This group is EXCLUDED from the deployment of the application.
- Device last check-in time checked – Time Stamp.
Successful Scenario – Application Deployment
Following are the details of Intune managed application which is Successful from this device. In the installation details, you can see:-
- Application Created – Time Stamp
- Application Updated – Time Stamp
- App Assigned to Azure AD Group – Time Stamp
- Application Attempted to Install – Time Stamp
- Application Installation Completed – Time Stamp
- Device last check-in time checked – Time Stamp
Resources
Intune Troubleshooting Guide – https://docs.microsoft.com/en-us/intune/help-desk-operators