Forrester IT

JUNE 21, 2022

Mobile banking apps are a crucial component of the overall banking experience. To identify mobile banking best practices, we reviewed the mobile apps of 13 EMEA banking brands in March and April of 2022 for both functionality and user experience.

Banking 370

Banking Mobile 370

Forrester IT

FEBRUARY 21, 2023

Over three quarters of banks are increasing their spending on emerging technologies, creating the potential for hype and fear of missing out. Forrester identified nine emerging technologies that should be on the list of every bank, either now or later.

Banking 370

Banking Architecture Strategy 370

Forrester IT

SEPTEMBER 26, 2023

Our annual CX Index benchmarking study conducted in Malaysia since 2021 answers the question, “Which banks in Malaysia provide the best customer […]

Banking 387

Banking Study 387

Forrester IT

APRIL 22, 2021

Significant gaps continue to exist in private banking, forcing firms to rethink pricing and organizational models. As a result, high-net-worth clients are not fully benefiting from some of the digital innovations that are changing how customers interact with their private banks.

Banking 539

Banking .Net Trends Financial 539

Forrester IT

FEBRUARY 25, 2021

Digital transformation is coming to Corporate Banking. Corporate banking today is antiquated due to its highly customized and complex product offerings; lack of challengers to drive innovation; and strong barriers to switching for clients. Enterprise clients have lived with a sub-par experience for far too long.

Banking 355

Banking Retail Enterprise Enterprise 355

Forrester IT

JULY 29, 2020

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking. The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].

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Banking Retail Financial Strategy 536

IT Toolbox

MARCH 15, 2024

The post The Value of Change: Deep Tech Investors Banking on the Future appeared first on Spiceworks. Discover the future of innovation and sustainability in the deep tech space and groundbreaking investment opportunities.

Banking 262

Banking 262

Forrester IT

FEBRUARY 9, 2023

India’s central bank, Reserve Bank of India (RBI), is now focusing on Central Bank Digital Currency (CBDC). The world of money is changing, and India has made impressive progress toward innovations in digital payments. Things have been a little hazy around the use of cryptocurrencies in India.

Banking 352

Banking Financial 352

Forrester IT

OCTOBER 30, 2023

Recently, the Reserve Bank of India (RBI) has imposed a ban on Bank of Baroda’s mobile banking app – BoB World. But why did this happen, and what can we learn from it? Let us dive into the details. This unsettling issue involved a series of actions which led to fraudulent actions by some of […]

Banking 388

Banking System Mobile 388

Forrester IT

MARCH 28, 2023

The banking crisis will send ripples through the tech industry and budgets, which have already been weakened by layoffs in the first quarter of 2023.

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Budget Banking Industry 361

Forrester IT

JULY 26, 2023

Corporates source these cash management services from their corporate banking partners. Banks on the other […] In such an environment, it is imperative that they manage their cash flows well to finance their growth ambitions and mitigate financial risks.

Banking 195

Banking Financial 195

Forrester IT

DECEMBER 18, 2023

Customers in France, Italy, Spain, in the UK generally rate their trust towards their bank as "weak" or - at best - moderate.

Banking 228

Banking Financial 228

Forrester IT

NOVEMBER 7, 2022

Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry's expanding requirements.

Banking 195

Banking Software Software Retail 195

IT Toolbox

JUNE 7, 2023

Banking in the metaverse is evolving. The post Banking in the Metaverse: Evolving Opportunities To Explore Now appeared first on Spiceworks. How can you leverage its power?

Banking 278

Banking 278

IT Toolbox

APRIL 5, 2023

How is banking-as-a-service evolving? The post How Is Banking-as-a-service Undergoing Business Model Reinvention? appeared first on Spiceworks.

Banking 317

Banking 317

Forrester IT

APRIL 23, 2020

What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far. Their responses show that many banks are missing the mark by making COVID-19 content hard […].

Banking 497

Banking Mobile 497

IT Toolbox

FEBRUARY 15, 2023

How will banks, cryptocurrency and the metaverse form a trinity that impacts our digital future? The post Three’s Company: Metaverse, Cryptocurrency, and Banks appeared first on Spiceworks.

Banking 246

Banking Company 246

Forrester IT

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Consumer Asia Pacific Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 195

Banking Mobile Survey Financial 195

Forrester IT

FEBRUARY 9, 2023

It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. Now is the time when corporate banks change the way they serve clients. They struggle with an installed base of pre-modern applications and archaic processes.

Banking 195

Banking Applications Financial 195

Forrester IT

NOVEMBER 2, 2021

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 366

Banking Financial 366

Forrester IT

APRIL 15, 2020

As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year. Although open banking was announced two years ago, most Australian banks […].

Banking 405

Banking Small Business Data Financial 405

Forrester IT

AUGUST 5, 2020

As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. Late last year, I blogged about Google’s move into banking and […]. And Google is now moving ahead with its plan to launch one of those marketplaces.

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Banking Google Research Financial 433

Forrester IT

AUGUST 7, 2020

A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance. The vendor quickly suggested that its solutions align with Forrester’s concept of a lean core.

Banking 468

Banking Architecture Applications Software 468

Forrester IT

DECEMBER 8, 2020

In a landmark announcement made on December 4, 2020 Singapore’s Monetary Authority (MAS) awarded banking licenses to four players, two of which will serve the retail banking market using a digital full bank license (DFB). known for […].

Banking 300

Banking Telecommunications Licensing Retail 300

Forrester IT

JULY 25, 2022

When a customer opens a mobile banking app, they are usually trying to complete a specific task: paying a bill, seeing how much money they have left for the month, finding a recent transaction, requesting money from a friend, etc. But banking customers increasingly want more and better features on these apps.

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Banking Mobile 312

IT Toolbox

DECEMBER 14, 2022

Here’s how composability and proactive adapting can enable digital transformation in banking. The post Composability: The Key to Digital Transformation in Banking appeared first on.

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Banking 264

CTOvision

JUNE 28, 2021

Read why Ian Allison feels that in the near future, mainstream banks could opt for Ethereum 2.0 on Coindesk : Banks could one day be key participants in Ethereum 2.0. It’s a trend that will soon garner as much attention as institutional interest in bitcoin, say firms like Blockdaemon and Bison Trails, which provide the […].

Banking 339

Banking Trends 339

Forrester IT

MARCH 31, 2021

In our 2020 European Banking Customer Experience Index (CX Index™), mutuals and direct banks outperformed traditional banks in terms of CX in the UK, France, Italy, and Spain. Because mutuals and direct banks excel at the three E’s of customer experience: ease, effectiveness, and emotion. But they do it differently.

Banking 265

Banking 265

Forrester IT

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 371

Banking Course Strategy Financial 371

Forrester IT

JULY 7, 2022

While the Hong Kong market is mature in terms of traditional banking products, Forrester has found that digital banking’s pre-sale and post-sale journeys there lag those in other advanced economies. Forrester […].

Banking 195

Banking Virtualization 195

Forrester IT

SEPTEMBER 11, 2020

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

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Banking Software Software Retail 322