Saturday, March 7, 2020

Develop Bridges between Functioning and Design

Delight is in fact, a high stage of the business maturity achieved through creating the synergy of collaboration, experimenting with initial concepts, making practical implementations and continuous improvement.

Digital organizations are living systems with delightful characteristics and growth in nature. In practice, creating positive change and building a delightful working environment is a joint effort and co-responsibility of business management and employees. Digital delight has a multifaceted perspective of orchestrating the high-performance business.







UX Experience as a bridge between functioning and delight: The strategic objective of User Experience (UX) design is to understand what your customers need and to help the business orient itself towards those needs in pursuit of its objectives. UX is at the frontline to bridge industrial functioning, productivity with digital delight. A good UI design follows simplicity principle, hide complexity, so what is left visible to the customer should be simple, intuitive, secure, reliable and predictable

"UX" is not only about wireframes and visual designs, but it’s also about connecting customer touchpoints, and bringing outside-in business view from the standpoint of rigorous user understanding. It’s the bridge between functioning and design, Once you start to put the value UX design provides to users as the highest goal, only then, will UX finally evolve into what it is meant to accomplish and improve overall organizational intelligence.

Information Management strengthens the link between functioning and delight: Digital organizations become always-on, interdependent, and dynamic. Information Management is a critical bridge and a threshold competency to enforce the strategic focus of the business and strengthen the link between functioning and design. Information flow streamlines business flow, amplifies the progressive business effect into modern society, and demonstrates the beautiful aura of hyperconnectivity.

In the digital era with the exponential growth of information, there isn't really much of an enterprise without the abundance of information flowing through the enterprise at any given split second and penetrates through the business. A highly intellectual organization has a higher level of responsiveness because information can flow into the right people to allow them to make the right decisions at the right time, empower people to grow significantly faster than their linear counterparts, enforce digital delight, and accelerate digital speed.

People centricity is a trend for connecting the enterprise today to pleasing tomorrow: One of the key determinants of whether an organization can move to new digital structures is the development level of the people, either at the cognitive level or capability level. Creating positive change and building a delightful working environment is a strategic imperative to embrace people-centricity as a trend and build a high mature digital organization.

The organization of the future will be organically and adaptively developed, put values and people before rules, hone the design tools to better address the challenges (business, social, political, etc) that people face in their everyday lives in more meaningful ways. It requires not just things work but becomes delightful and innovative to improve people’s productivity and engagement. That is a critical aspect of our future and a significantly underutilized competitive advantage.

A digital organization can bring greater awareness of interconnectivity, intricacies and the systemic value of organizational systems, business processes, people dynamics, resource alignment, or technological touches and evolves multidimensional management disciplines to achieve digital delight. Delight is in fact, a high stage of the business maturity achieved through creating the synergy of collaboration, experimenting with initial concepts, making practical implementations and continuous improvement.

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