Sat.Dec 31, 2016 - Fri.Jan 06, 2017

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Divide (BI Governance From Data Governance) And Conquer

Forrester IT

Stop! Before you invest even 10 minutes of your precious time reading this blog, please make sure it's really business intelligence (BI) governance, and not data governance best practices, that you are looking for. BI governance is a key component of data governance, but they're not the same. Data governance deals with the entire spectrum (creation, transformation, ownership, etc.) of people, processes, policies, and technologies that manage and govern an enterprise's use of its data

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Build a Strong Work Culture with Big Data

CTOvision

Rick Delgado. When you think of Big Data, you think of companies leveraging analytics to predict consumer interests, habits, and buying histories in order to improve the way they market their products or services. However, Big Data isn’t only used externally – it can be used internally. Harnessing the limitless data your business itself generates can create better business practices and, most importantly, a strong work culture for your employees.

Big Data 212
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Issues for 2017: Has the Enterprise Data Center Stopped Disappearing?

Data Center Knowledge

Enterprise facilities in 2016 were either headed for good fortune and prosperity, or doom and extinction, depending upon whom you asked. We talked to some experts who could explain why. Read More.

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Ransomware expected to dominate in 2017

Computer Weekly

Ransomware and IoT-enabled attacks are expected to continue, while 2017 will see the rise of data integrity attacks, targeting of cloud infrastructure and the use of AI by attackers, experts predict

Cloud 205
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Confusion And Vendor Adolescence Stalls AI Innovation In Financial Services

Forrester IT

AI is a hot topic in financial services. And its easy to see why. Increasing margins on transactions, decimated by compliance costs and low interest rates, reaching new market segments, and automating routine tasks, makes AI innovation attractive. And in one sense, FinServ has always been about algorithmic innovation. There is no higher potential ROI than beating the market.

Financial 360
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Are you ready for a state-sponsored cyber attack?

CTOvision

Junaid Islam. Geopolitical tensions ensure that 2017 will be another big year for state-sponsored cyber attacks. The lethality of state-sponsored attacks derives from their ability to bypass security point products by combining device, network and data center vulnerabilities into an integrated assault. Another aspect of state-sponsored cyber attacks is their willingness to patiently creep from organization to organization to get to their target.

More Trending

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Three Innovation Hints - Millennial Style

CIO Musings

“If you want something new, you have to stop doing something old” Peter F. Drucker Innovation has been the focus of our conversations recently on my job. How to innovate. What it means to have an innovative culture. How to define the value of innovation. Innovation is one part of my vision for the department. My deputy CIO recently gave an award for innovation within his area, and it went to one of our rockstar millennial employees, Christopher Long (@Chris_Long_VT).

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Findings From The Forrester CRM Wave For Enterprise Organizations

Forrester IT

The CRM market serving the large enterprise is mature. The market has consolidated in the past five years. For example, Oracle has built its customer experience portfolio primarily by acquisition. SAP, like Oracle, aims to support end-to-end customer experiences and has made acquisitions -- notably, Hybris in 2013 -- to bolster its capabilities. Salesforce made a series of moves to strengthen the Service Cloud.

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Happy New Year: Here Are Five Suggestions To Reduce Your Digital Risk

CTOvision

Bob Gourley. This is the time of year when we think about change and make lists of resolutions to keep in the new year. As you think of your resolution list we have five topics for you to consider: Use a managed DNS service at home and office: This can help prevent accidental navigation to websites that have been taken over by malicious actors and contain bad code.

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Microsoft's newest tool for Outlook reveals a shift in enterprise software

IT Toolbox

Weeks ago, Microsoft announced Outlook Customer Manager, a light version of its Dynamics 365 CRM. It’s free for companies that already have a subscription to the Office 365 Business Premium plan and will be rolled out worldwide in the next few months. The selling point? It’s available within Outlook, lives right in the user's inbox, and requires no additional software component.

Software 180
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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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US Grid in ‘Imminent Danger’ From Cyber-Attack, Study Says

Data Center Knowledge

DOE says cyber-attacks are growing more frequent and sophisticated, but grid operators say they are already on top of the problem Read More.

Study 203
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How self-service technology is changing the contact center job landscape

Forrester IT

Over the holidays, I was a guest on the Modern Customer Podcast , a wonderful podcast hosted by Forbes' blogger Blake Morgan. She describes the podcast as providing "surprising and counter-intuitive insights on customer experience, social customer service and content." No pressure there, then. During our episode, Blake and I discussed the ways that increased usage of self-service has begun to dramatically transform the jobs of customer service personnel and contact center agents.

Mobile 307
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Strata + Hadoop World is March 13–16, 2017 in San Jose, CA

CTOvision

Bob Gourley. Strata + Hadoop World 2017 (happening March 13–16 in San Jose) has its strongest program ever. You'll find Business Case Studies and Data-driven Business Management. Sessions on essential topics like Data Science & Advanced Analytics, Enterprise Adoption, Real-time Applications, Spark (& Beyond), and Stream Processing & Analytics—nearly 180 sessions to choose from.

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2017 Outlook - 3 Things to Watch for with UC

IT Toolbox

This is the second of three posts I’m writing as a preview for 2017, and depending how far you want to push the technology envelope, they’re all closely related. I began with VoIP, which is almost always the first step a business takes on the path to IP – Internet Protocol.

VOIP 175
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Telcos need real-time analytics strategies to capitalise on big data

Computer Weekly

In order to capitalise on the value from big data and operate as intelligent businesses, telcos must develop real-time analytics strategies, advises Accenture

Big Data 186
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Start Caring About VR And 360-Degree Video

Forrester IT

At the International CES mega show in Las Vegas, virtual reality hardware makers moved the needle on both consumption and creation devices for formats like VR and 360-degree video. Specifically in the area of 360 video creation technology, we saw some impressive cameras at CES. Insta360 Pro debuted an 8K camera (left) that can also shoot 4K video at 100 frames per second.

Video 295
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Help Shape how AI is Used To Transform Your Enterprise at AI Evolution

CTOvision

Bob Gourley. All of us have been closing watching Artificial Intelligence. For decades it has been a concept with huge potential. For the last few years we have watched it deliver incremental capabilities to a wide range of technologies in the consumer and enterprise space. Now it is clearly set to deliver transformative capabilities that can change the way we work.

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Properly Using CRM

IT Toolbox

CRM is wonderful, but only if people use it. One of the biggest problems in implementing CRM is getting the staff to use it properly. This takes a combination of design, training, coaching and management pressure. How much you need of each element depends on the mix of your sales staff.

Training 172
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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California legislates against ransomware

Computer Weekly

US state introduces legislation to make it easier to bring ransomware attackers to justice and jail them for up to four years

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Do EA Tools Enable EA Pros To Deliver Value To Their Stakeholders?

Forrester IT

As enterprise architecture (EA) practices mature and the demand for EA services grows, interest in enterprise architecture management suites (EAMS) continues to also grow. A lot has happened to the EAMS market since the September 2015 Forrester EAMS Wave , from divestures by certain major players (e.g., IBM) to takeovers (Planview of Troux, Erwin of Casewise).

Tools 241
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Top Open Source Software Challenges for 2017

Data Center Knowledge

Open source software is thriving, but it faces challenges related to cloud computing, IoT, corporate control, software forks and more. Read More.

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Using Mobility to Boost CRM

IT Toolbox

The world is going mobile and that includes CRM. In the case of CRM, mobility is more than just a fad. According to a study by Nucleus Research mobile CRM applications boosted productivity on an average of 15 percent. Thirty percent of the respondents reported productivity boosts of 20 percent or more.

Mobile 160
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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Inside the UK’s first cyber security entrepreneur boot camp

Computer Weekly

This is the first in a series of articles charting the progress of participants from HutZero, a new cyber security entrepreneur acceleration programme run by Cyber London (CyLon) and the Centre for Security Information Technologies (CSIT) at Queen’s University Belfast

Security 166
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A visual map of emerging cybersecurity trends

Tech Republic Security

A study by TechRepublic and data firm Affinio reveals the social media communities and influencers talking about IoT, ransomware, bots, and other cybersecurity threats.

Trends 166
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Japan’s Once-Dominant Carmakers Face Pay Hikes to Lure Data Center Geeks

Data Center Knowledge

Toyota, Honda, Nissan competing for scarce IT talent with banks, tech companies, and everyone else Read More.

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Cloud Integration: Oracle CX Cloud

IT Toolbox

Today we will look at a high level at how Magic xpi Integration Platform provides Oracle CX Cloud integration. While Oracle CX cloud provides a full set of APIs, an integration platform greatly simplifies the management of those APIs and the connections between them and your other cloud and on-premise enterprise systems.

Oracle 145
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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Most manufacturers will use customer-facing VR by 2020

Computer Weekly

The use of VR is growing in popularity, and many manufacturers are already using the technology for customer service purposes

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Windows 10: Is Microsoft preparing to fix one of its users' biggest complaints?

Tech Republic Security

Microsoft appears to be getting ready to address some complaints about Windows 10, as well as holding its hands up to getting too aggressive in its upgrade push.

Windows 167
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Sponsored: Designing PDU Density for Next-Gen Digital Data Centers

Data Center Knowledge

What can data centers do today to support power and PDU density requirements of a demanding market? Read More.

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How Much To Spend with CRM?

IT Toolbox

How much should you plan to spend on your CRM system? The real answer is “as much as it takes to get the system that will best fit our needs”, but that's not particularly helpful in the very early stages of selecting a CRM system. What you need at the beginning is a ballpark figure you can use in your estimates.

System 133
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.