Update, 9:20 p.m. PT: T-Mobile CEO Mike Sievert issued an update Monday evening. “This is an IP traffic related issue that has created significant capacity issues in the network core throughout the day,” he wrote in a blog post. Sievert said it may be “several hours” before calling and texting is fully recovered.
Original story: T-Mobile is dealing with a “widespread routing issue” affecting voice and text service across the U.S.
Our engineers are working to resolve a widespread routing issue affecting voice & text. Customers may experience longer care wait times. Please try third-party calling apps (FaceTime, WhatsApp, Signal) as a temp solution.
— T-Mobile Help (@TMobileHelp) June 15, 2020
Customers began reporting issues earlier Monday morning, TechCrunch reported, which noted that there is no evidence of a cyberattack.
Here's what we know:
– T-Mobile confirmed a major outage
– AT&T and Verizon say their networks are fine
– Sprint hasn't responded
– Level 3, which cell networks rely on to route calls, is apparently having a network issue
– No evidence of a cyberattack.https://t.co/Yx4fph5IOd— Zack Whittaker (@zackwhittaker) June 15, 2020
King County is currently experiencing intermittent technical issues with some wireless telephone services. If you are in Seattle and your 9-1-1 call isn't going through, you can try text to 9-1-1 or call 206-625-5011. DO NOT call 911 to simply test the system. https://t.co/WdFzFXVjeq
— Seattle Fire Dept. (@SeattleFire) June 15, 2020
T-Mobile, the nation’s third-largest carrier, recently completed its $26 billion merger with Sprint. Here’s a statement from T-Mobile President of Technology Neville Ray:
Teams continue to work as quickly as possible to fix the voice & messaging problems some are seeing.
Data services are now available & some calls are completing. Alternate services like WhatsApp, Signal, iMessage, Facetime etc. are available. Thanks for your patience. https://t.co/uQiGSAFEAH— Neville (@NevilleRay) June 15, 2020
FCC Chairman Ajit Pai commented:
The T-Mobile network outage is unacceptable. The @FCC is launching an investigation. We're demanding answers—and so are American consumers.
— Ajit Pai (@AjitPaiFCC) June 16, 2020
Twitter users had fun with news of the outage:
T-Mobile users trying to call customer service about their phone not working with their phone that isn’t working pic.twitter.com/p0SXav1T2j
— goattfishh (@goattfishh) June 15, 2020
T-Mobile is down but I wouldn’t know because nobody calls or texts me pic.twitter.com/EmN3nMuMCe
— Isaiah ? (@isaiassuazo223) June 15, 2020
