article thumbnail

2023 Canada Net Promoter Score (NPS) Rankings: Industries Lose Gains Made in 2022

Forrester IT

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

.Net 275
article thumbnail

NPS US Benchmarks 2023: Fewer Brands Show Improvement

Forrester IT

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

.Net 242
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Atos staves off bankruptcy, casts wider net for refinancing

CIO Business Intelligence

It recently reported its full-year results for 2023, after delaying twice to give auditors time to examine an independent business review report and to complete their audit of non-cash goodwill impairment charges. In 2023, the company made a net loss of €3.4 billion, compared to a net loss of €1 billion on revenue of €11.3

.Net 100
article thumbnail

Salesforce plans generative AI boost for ESG reporting with Net Zero Cloud

CIO Business Intelligence

Generative AI will soon be everywhere — including in Salesforce’s Net Zero Cloud environmental, social, and governance (ESG) reporting tool. Net Zero Cloud uses data held within the Salesforce platform to help enterprises report on their carbon footprint and manage other social and governance metrics.

.Net 120
article thumbnail

7 tech trends that have changed the tech landscape in 2023

CIO Business Intelligence

Shumon Zaman, Chief Digital and Information Officer at Ali&Sons explains to CIO Middle East what are the top 7 technologies that have changed the tech landscape in 2023. Technology is becoming more and more relevant in our daily tasks and every year new technologies promise to change the paradigm of our reality.

Trends 111
article thumbnail

Microsoft Q3 2023 revenues rise 7%, but Windows and Xbox sales are down yet again

TechSpot

billion in revenues for the quarter ending March 31, 2023, up 7% from the same period last year. billion, up 10% from fiscal Q3, 2022, while net. Overall, Microsoft recorded $52.9 According to CNBC, the earnings were slightly higher than the $51.02 billion predicted by analysts. Operating income was $22.4 Read Entire Article

article thumbnail

Google Cloud growth slows as Alphabet net income plunges

CIO Business Intelligence

Even though Google Cloud revenue growth showed signs of slowing, it nevertheless provided something of a bright spot as parent company Alphabet — hit hard by the tightening of customer budgets — posted a year-over-year decline in net income for its 2022 fourth quarter. Net income (profit) was $13.6 billion, up just 1% from $75.3

.Net 52