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Minimizing Agent Attrition with Spearline

Spearline Testing

If you’re concerned about your agents’ experience (and are watching your advisor satisfaction/employee net promoter score), then one of the fundamental things you can do to improve this is to ensure that your lines have good audio quality. Spearline Solution. It's time to start testing your numbers TODAY.

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Reduce your problem management costs with Spearline's Voice Assure RealTime.

Spearline Testing

Fortunately, Spearline Voice Assure - RealTime delivers fantastic value in this complex space. Either in response to a reported issue or failure or as an unintended outcome of some change control action, engineering talents roll up their sleeves and chase problems. Dead air is encountered on off-net delivery of Warsaw toll traffic.

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Why excellent audio quality is essential for your contact center

Spearline Testing

If you’re concerned about your agents’ experience (and are watching your advisor satisfaction/employee net promoter score), then one of the fundamental things you can do to improve this is to ensure that your lines have good audio quality.

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5 hot IT hiring trends — and 5 going cold

CIO Business Intelligence

Hot: Casting a wide net Rizwan says innovative thinking around hiring new staff from outside technology fields is on the rise, especially if the prospective hires have experience turning a profit. A related Deloitte tech trends report suggests AI, farther out, will phase out much of the lower-tier tasks associated with IT today.

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CIO as Chief Improvement Officer: How do you Learn from IT Failures

Future of CIO

Companies would have to make a tough decision to increase their bottom line or net operating income, but they must do so by first: investing in their employees so they are able to find better opportunities in the future. Lack of leadership sponsorship can surely hamper a project success, as well not committing qualified resources.

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Return on investment for unified communications

Spearline Testing

Proactive identification of technical issues has led to improved service quality and reliability, and to considerable cost savings for UC providers around the world. The ROI achieved by these organizations highlights the value of a strong quality assurance program.