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Minimizing Agent Attrition with Spearline

Spearline Testing

In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. No agent wants to come to work to be blamed by their customers for having poor-quality calls. It all starts with providing excellent audio quality to your agents and customers for the best possible experience. 1 challenge for contact centres.

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Is your contact center prepared for Black Friday?

Spearline Testing

While the NRF's October survey found that shoppers plan to spend about 1% less than they did in 2019, it also found that about 53% of shoppers say they plan to spend more this year because they won't be traveling for the holidays. Don’t neglect audio quality. In the same year, 93.2 million that did in 2018.

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