Minimizing Agent Attrition with Spearline
Spearline Testing
JANUARY 28, 2021
In fact, the 2020 Contact Center Pipeline Survey found that attrition is the No. No agent wants to come to work to be blamed by their customers for having poor-quality calls. It all starts with providing excellent audio quality to your agents and customers for the best possible experience. 1 challenge for contact centres.
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