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2023 Canada Net Promoter Score (NPS) Rankings: Industries Lose Gains Made in 2022

Forrester IT

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

.Net 285
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On An Agile scaling journey? Take our survey to find out how you are doing.

Forrester IT

This year I'm excited to be teaming up with Diego Lo Giudice on the bi-annual Forrester Agile at Scale Adoption survey. In the last Agile survey of 2015 we found that 46% of the respondents are still doing what Forrester calls Water-Agile-Fall ; but not on a path to faster delivery. Agile survey.

Agile 262
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On An Agile scaling journey ? Take our survey to find out how you are doing.

Forrester IT

This year I'm excited to have my team colleague Amanda joining me in the bi-annual Forrester Agile at Scale Adoption survey. In the last Agile survey of 2015 we found that 46% of the respondents are still doing what Forrester calls Water-Agile-Fall , and many in a bad way. Read more Categories: Agile at scale. water-agile-fall.

Agile 332
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Net Neutrality: Policy or Market Forces?

IT Toolbox

and the plans to undo the previous administration's Net Neutrality rulings. Just about every news source is on fire with multiple articles advocating one position or another (mostly opposition from my non-scientific survey). it seems like the entire internet is on fire this week about the FCC, Ajit Pai.

.Net 145
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NPS Or No NPS — Use Our New Interactive Tool And Choose The Best CX Metric For Your Organization

Forrester IT

Executives in nearly 1 out of 2 organizations use Net Promoter Score (NPS)* to gauge CX success. This is what CX professionals told us in our recent survey. Are you wondering if NPS is right for you? Are you trying to find the right top-level CX metric for your organization? Then check out my new […].

.Net 281
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Forrester Publishes NPS Benchmarks For 260 Brands In 16 Industries

Forrester IT

Forrester has been measuring Net Promoter Score (NPS)* for four years as a part of our annual CX Index survey. Because customer experience (CX) pros have been asking how their firm’s NPS compares to other firms’ scores and what “good” is, we decided to publish our NPS data for the first time. The data is […].

Industry 216
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Why would anyone be against life-saving malaria bednets?

Vox

A young boy rolls up a mosquito net covering bedding at a refugee camp in 2023 in South Sudan. That mosquito nets are dangerous to people would be news to basically any public health professional who’s ever studied them. lives for every 1,000 children protected by nets. lives for every 1,000 children protected by nets.

.Net 108