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5 Reasons Why VoIP Disaster Recovery Is Critical for Your Business

IT Toolbox

This article focuses on BC/DR for your voice over IP (VoIP)/unified communications (UC) business phone system. The year 2017 has been a busy year for hurricanes

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UC Value Drivers in 2017 - Messaging-Driven

IT Toolbox

No matter how far along you are on the buyer’s journey for Unified Communications, the current state of the market needs to be understood, especially if you haven’t been following things lately.

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UC Value Drivers in 2017 - Being Social

IT Toolbox

As this series continues, it should be clear that Unified Communications is moving well beyond its traditional roots in desktop telephony. I have often stressed the connection between the core focus of most first-generation UC vendors – telephony - and the DNA of their UC offerings. That approach

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What UC is Really About in 2017

IT Toolbox

I write regularly about collaboration, and when considering technology solutions, Unified Communications usually enters the conversation very quickly. While that’s a reasonable expectation, decision-makers need to keep two basic things in mind.

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SeekOut lays off 7% of staff in restructuring but plans to grow headcount this year

GeekWire

Founded in 2017, SeekOut’s software is used by more than 1,000 companies including Salesforce and McKinsey & Co. SeekOut CEO Anoop Gupta is a former technical assistant to Bill Gates who previously led Microsoft’s Unified Communications Group. to help with recruiting. SeekOut has raised $189 million to date.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

However, capabilities such as Cases are not new and pitch AWS in direct competition with companies such as Salesforce, Service Now, SAP, and Google, which already offer Unified Communications as a Service (UCaaS) and Contact Center as a Service (CaaS ) solutions. Collaboration Software, SaaS, Unified Communications

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Who will be the Next Tech Titan? Cast your vote in the GeekWire Awards

GeekWire

He was nominated as a Young Entrepreneur of the Year at the 2017 GeekWire Awards. CEO background: Anoop Gupta is a former technical assistant to Bill Gates who previously led Microsoft’s Unified Communications Group. Related coverage: Seattle VR startup Rec Room raises $145M, reaches $3.5B

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