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Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester IT

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

Banking 418
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Forrester’s 2023 Singapore CX Index Shows Scores Flat To Down

Forrester IT

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

Banking 439
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Forrester?s US Banking Customer Experience Index 2018 Shows CX Is Stagnating

Forrester IT

Based on a survey of more than 110,000 US adult customers in 2018, Forrester’s Customer Experience Index (CX Index™) methodology measures how well a brand’s customer experience strengthens the loyalty of its customers so it […].

Banking 223
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JPMorgan says Tesla owes the bank $162 million

The Verge

JPMorgan has sued Tesla, claiming that the electric car company owes the bank $162 million related to a 2014 stock warrant agreement. The dispute centers around adjustments the companies made to the agreement following Tesla CEO Elon Musk’s 2018 “[f]unding secured” tweet and the resulting fallout. Which brings us to the tweet.

Banking 143
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How to Create Online Training Programs for Bank Employees

Kitaboo

Such upskilling is especially critical in the banking sector. . Things to Consider While Creating Online Training Programs for Bank Employees. Incorporation of technologies such as artificial intelligence can help banks reduce daily operation costs by up to 25%. Related Read: Best Compliance Training Ideas for BFSI Employees.

Banking 146
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Schrodinger’s Open Banking

CIO Business Intelligence

I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.

Banking 79
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Schrodinger’s Open Banking

CIO Business Intelligence

I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.

Banking 78