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The Forrester Wave™: CRM Suites, Q4 2018 — The Role Of CRM In Business Transformation

Forrester IT

CRM suites today (1) support different business models and organizational sizes; (2) operationalize intelligence to impact outcomes; (3) offer vertical editions; (4) expose platform services; and (5) invest in ecosystems of value (AKA, application exchanges). In my last post, I highlighted the top five ways that CRM suites are evolving today.

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Gartner's event driven business strategy, the "secret sauce."

IT Toolbox

Event-driven architecture will become an essential skill in supporting digital business transformation by 2018

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Not All Innovation Is Created Equally

Forrester IT

I talk to clients about their innovation plans and technology all the time, especially their plans with technologies that are emerging, like the ones I blogged about here from our report, “The Top Emerging Technologies To Watch 2018.”

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Not All Innovation Is Created Equally

Forrester IT

I talk to clients about their plans to innovate with technology all the time; especially technologies that are emerging, like the ones I blogged about here from our report the Top Emerging Technologies to Watch 2018.

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The Weekly Insight of the “Future of CIO” 5/31/2018

Future of CIO

Five Senses of Digital Board The corporate board oversees strategy, monitors performance, sets policies, advises management and plays an instrumental role in leading business transformation seamlessly. The Monthly Insight: Digital Profundity May 2018 ?

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Year-End Summary: The Most Popular Blogs about Digital Transformation 2018

Future of CIO

The Most Popular Blogs about Digital Transformation 2018 The Tide, Wave, and Ripple Effect of an evolving digital organization? Being “digital ready” goes beyond just applying the latest digital technology, it is a holistic effort and multifaceted discipline to touch every aspect of the business. Change is the new normal.

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The Monthly “Change Insight” Book Tuning: How to Spot Your Change Champions May 2018

Future of CIO

And then, people are always the weakest link in any change management effort, therefore, change agent is critical, as they have been an invaluable source of knowledge, business direction/insight, and support etc. But more specifically, who are the change agents or champions and why are they so critical in business transformation?

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