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Singapore’s New Digital Banks Will Change The Banking Landscape Forever, Maybe

Forrester IT

In a landmark announcement made on December 4, 2020 Singapore’s Monetary Authority (MAS) awarded banking licenses to four players, two of which will serve the retail banking market using a digital full bank license (DFB). known for […].

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Mutuals And Direct Banks Top The UK, France, Italy, And Spain Banking CX Indexes – Here’s Why

Forrester IT

In our 2020 European Banking Customer Experience Index (CX Index™), mutuals and direct banks outperformed traditional banks in terms of CX in the UK, France, Italy, and Spain. Because mutuals and direct banks excel at the three E’s of customer experience: ease, effectiveness, and emotion.

Banking 271
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Open Banking in Australia: Where Are We Now?

Forrester IT

Quite a lot has happened since 2020 started. As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year.

Banking 409
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Mobile Banking Apps Take Center Stage As Australians Embrace Digital Banking

Forrester IT

It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! How we bank has also changed dramatically. Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services. With social distancing rules and […].

Banking 289
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How Preparation and Strategy Can Be Used to Fight and Defeat Any Ransomware Attack

Speaker: Karl Camilleri, Cloud Services Product Manager at phoenixNAP

million attacks, the threat marked a 148% increase compared to 2020 and was the most expensive year on record! As a result, data protection needs to be a concern for most banks, businesses, and information technology specialists. The days of a “once in a while” attack against businesses and organizations are over.

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Virtual banks in Hong Kong set to rekindle the retail banking experience

Forrester IT

(Co-authored with Nancy Lin, Senior Associate) The Hong Kong Monetary Authority (HKMA) recently announced 8 new virtual banking licenses in the market and their operators will all launch new digital-only banks there before or in early 2020.

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DBS Bank followed four design principles when building their enterprise data platform

Forrester IT

I recently had the pleasure to talk with Siew Choo So, Group Head Consumer Banking Technology and Big Data/AI at DBS, on how the bank has set up their enterprise data platform to enable a data driven organization. That session was part of Forrester’s APAC Financial Services Webcast Week 2020, and you can find the […].

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