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Despite Economic Headwinds, Malaysian Banks Continue to Improve CX Quality

Forrester IT

Our annual CX Index benchmarking study conducted in Malaysia since 2021 answers the question, “Which banks in Malaysia provide the best customer […]

Banking 392
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Building A Private Bank For The Next Generation

Forrester IT

Significant gaps continue to exist in private banking, forcing firms to rethink pricing and organizational models. As a result, high-net-worth clients are not fully benefiting from some of the digital innovations that are changing how customers interact with their private banks.

Banking 539
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Predictions 2021: Banks Will Need To Get To Know Their Customers (Again)

Forrester IT

The COVID-19 crisis has upended banks' understanding of their customers. In 2021, banking executives will need to pivot accordingly.

Banking 377
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The Top Tech That Will Win Over Banks In 2021

Forrester IT

Banks are transforming their organizations with digital technologies. Forces such as emerging technology, fintechs, changing customer behavior, and the decomposition of the banking industry are influencing banking technology investment trends. To learn how banks are planning to prioritize their technology […].

Banking 301
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How Preparation and Strategy Can Be Used to Fight and Defeat Any Ransomware Attack

Speaker: Karl Camilleri, Cloud Services Product Manager at phoenixNAP

Did you know that 2021 was a record-breaking year for ransomware? As a result, data protection needs to be a concern for most banks, businesses, and information technology specialists. As a result, data protection needs to be a concern for most banks, businesses, and information technology specialists.

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Decoding China’s Central Bank Digital Currency

Forrester IT

The digital yuan, the central bank digital currency (CBDC) of China, has already been tested in several major cities across the country. With further rollouts in 2021/2022, we expect to see this digital currency significantly impact a variety of B2C and B2B industries across financial services, retail, transportation, and entertainment.

Banking 276
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In 2021, Banks Must Sustain The Digital Momentum

Forrester IT

We’re hitting the end of January. So, let me ask you, how is that New Year’s resolution coming along? Each year, many consumers vow to change their behavior come January 1, resolving to cut down on social media, eat more healthily, sort out their finances, or — for those in lockdown — go for a […].

Banking 491
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Your Team's Pragmatic Guide to Security

Speaker: Naresh Soni, CTO, Tsunami XR

By understanding the latest threats and their solutions, you can come out of this crisis stronger than ever--without breaking the bank. Tuesday February 16th, 2021 at 9:30AM PST, 12:30PM EST, 5:30PM GMT As technology leaders, it's time to rethink some of your product security strategy.