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2022 Breaches And Fines Offer Lessons To Security Leaders

Forrester IT

2022 didn’t let up on the security incidents – according to Forrester’s 2022 Security Technographics Survey, 74% of security decision makers experienced at least one data breach at their firm in the previous twelve months. As we looked at the top breaches and privacy violations of 2022 — and there was activity right up to […]

Security 370
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Key Findings From Forrester’s 2022 Data Breach Benchmarks

Forrester IT

We analyzed the 2022 data to assess data breaches across seven primary industries: manufacturing; retail and wholesale; business services and construction; utilities and telecommunications; financial services and insurance; public sector and healthcare; and […]

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What I Learned About Sales Technology In 2022

Forrester IT

In 2022, everything was the same but completely different. The roller coaster ride from 2021 continued into 2022, with new and unexpected twists and turns. Inflation cut off the flow of cash into sales technology companies, driving focus back to the fundamentals that established businesses rely on.

Company 354
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Predictions 2022: Cloud Computing Reloaded

Forrester IT

In 2022, we'll see a shift to modern application development and industry-specific clouds that will shake up the cloud service provider market. Learn more in our 2022 predictions for cloud computing.

Cloud 367
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Resilience and Sustainability in the Cost-Plus World

Almost 69% of businesses fear they’ll lose 10% of their revenues in 2022 due to supply chain disruptions, according to a GEP sponsored report from The Economist. How can companies mitigate risks and build supply chain resilience? Find out how!

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Five Findings From FinovateEurope 2022

Forrester IT

Read the key findings from FinovateEurope 2022, including thoughts on what's hot in fintech, sustainable finance, open finance, and digital transformation.

Banking 370
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Prévisions 2022 : Expérience Client

Forrester IT

2022, les marques se tourneront vers leurs équipes Expérience Client (CX) pour mieux naviguer dans le sillage tourmenté de la pandémie, s'adapter à la «?nouvelle nouvelle normalité?»

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Going to Market Smarter in the New Economy

In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.

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The ABC’s of Recruiting for Gen Z

In 2022, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. Take a look around you at any given moment, and somebody is likely surfing the web on their phone.

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Discover How Senior Technology Leaders Can Secure the Budget That They Need

Speaker: Kevin Goldsmith, Chief Technology Officer at Anaconda | Peyman Pouryekta, CEO and Technology Advisor | Bob Webber, VP Product Flow Optimization, Construx

February 24, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determine the success of an investment. Reduce Technical debt by demonstrating the value of technology. Address budgetary concerns. This is an exclusive session that you won't want to miss!

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Maximizing Productivity in the Contact Center

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers.

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Data-Driven Performance Feedback Helps Teams Improve Customer Outcomes

Speaker: Mickey Mantle, Founder and CEO at Wanderful Interactive Storybooks | Ron Lichty, Consultant: Interim VP Engineering, Author, Ron Lichty Consulting, Inc.

January 27, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT. How to effectively use data in performance reviews to enhance team performance to support customer experience. How data-driven performance reviews do that. This is an exclusive session that you won't want to miss!

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What We Learned From Our Own Data-Driven ABM Strategy

So, what does ABM look like in 2022? Analysts and professionals alike tend to argue that account based marketing (ABM) is not new. On the surface, this is an accurate statement. However, ABM practitioners have evolved the strategy from development to implementation.

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Choosing the Right Tech Stack –– The Only Way to Grow

Speaker: Pulkit Agrawal - CEO and Co-Founder of Chameleon

November 16, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Tools to use throughout the customer journey to help you increase activation, retention, and loyalty. How to choose the right products for your company. Don't get left behind – register now for this exclusive opportunity!

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. Customer preference and experience with AI. How organizations are seeing success with implementation. Trends and best practices.