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Predictions 2022: The Global Public Sector Will Transform Itself — And Society

Forrester IT

In the coming year, the global public sector will respond to major economic and social trends with actions that reverberate throughout the world’s economy. Learn more in this overview of our 2022 predictions.

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New cybersecurity data reveals persistent social engineering vulnerabilities

Tech Republic Security

Ransomware was down last year, though LockBit led threat actors and employees opened a third of the toxic emails in the last six months of 2022. The post New cybersecurity data reveals persistent social engineering vulnerabilities appeared first on TechRepublic.

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The State Of Social Advertising: Pretty On The Outside, Ugly On The Inside

Forrester IT

On the outside: Social media’s total global advertising spend is expected to balloon to $110 billion by 2022 (with Facebook taking 75% of the global spend market). Social networks are happy. On the inside: Social media’s underbelly conveys a picture of turmoil. Investors see dollar signs.

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Role of Social-Emotional Learning in 2022

Kitaboo

Our ability to think, show empathy, manage emotions, and balanced social behavior. Emotional intelligence and social adaptability are key factors that contribute to a balanced and happy life. Emotional intelligence and social adaptability are key factors that contribute to a balanced and happy life.

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Whether they are reaching out via chat, social media, or phone the end goal is always the same. September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT But how are your customers reaching out? What steps occur before they are connected with an agent? And are your customers utilizing AI? Trends and best practices.

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Counting Down To Forrester’s Technology & Innovation APAC For 2022

Forrester IT

Tech Execs: It Is Time To Take The Lead, Break Boundaries & Build The Future In today’s turbulent social and economic times, more is expected of business executives than ever before. But according to our research, most organizations have yet to unlock the full potential of technology.

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A Huge Thanks to My Fantastic 2022 Supporters and Digital Trailblazers

Social, Agile and Transformation

Before I say goodbye to 2022, I want to thank the people and companies that contributed to my successful year. In 2022, I published over 130 articles, and my top subjects were about data science data governance, dataops (29 posts), digital transformation (25), agile ways of working (19), and DevOps (15).

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