CEB IT

Gartner Keynote: 5 Significant Imperatives for Digital Success

CEB IT

The rapid pace of digital business evolution means that organizations must be continuously adapting their business and operating models. Canadian organizations are pursuing business model change, but there is still more to do.

Canadian CIOs: Use IT to Transform the Business

CEB IT

Nearly half of Canadian CIOs are playing an active role in defining new business models for their organizations, demonstrating the emerging importance of IT in delivering business outcomes and value. What’s more is that CEOs are counting on them to do so.

How to Measure Customer Experience

CEB IT

The field of customer experience (CX) management is on the rise — and there’s no sign of it stopping. More than 5,000 organizations worldwide now have a dedicated CX leader, nearly half of whom report to the CEO.

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Top 10 Emerging Skills for the C-Suite

CEB IT

“Every day I have to influence someone I’ve never met before,” says a senior executive at one technology company.

Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

Why is implementing new frameworks, from SCRUM to self-organized teams, so much harder than understanding them? Roy Osherove has the solution. Tune in and learn to recognize what state your team is in, to support them accordingly, and to help them adopt the best practices given where they are today.

4 New Roles That I&O Plays in IoT

CEB IT

Digital is the top priority for CIOs in 2019. And they will look to I&O leaders to deliver and support new technologies like the Internet of Things (IoT). This is easier said than done. .

How Governments Can Unlock Blockchain’s Potential

CEB IT

Blockchain technology continues to be the subject of intense interest and experimentation in all industries, particularly in government. However, the endless enthusiasm for blockchain has subsided, replaced with a greater sense of realism informed by experience. In 2018, two-thirds of governments were actively interested in blockchain, and 10% of governments were actually doing something with it. That picture changed in 2019.

Gartner Top 10 Security Projects for 2019

CEB IT

When George took over as the CISO of a retail company, IT security was relatively simple. But as the organization has grown — adding online ordering, more employees and a host of cloud-based platforms and technology to support digital business across the organization — so have the security vulnerabilities. Plus, increased attacks and phishing attempts make it difficult to know what security projects to focus on and where to get the most ROI.

Develop a CIO/CHRO Partnership to Drive Talent Management

CEB IT

Talent management tops CEOs' list of the top four organizational competencies needed to excel at strategy delivery. The next three competencies are “tech-oriented” and far outside the comfort zone of most chief HR officers (CHROs). But they are central to the CIO’s domain.

CIOs: Break Through Culture Barriers to Enable Digital Transformation

CEB IT

Although 64% of CIOs perceive culture as a barrier to achieve their digital ambitions, 25% perceive culture as an enabler, according to Gartner research. Change is the new normal. The right culture is one of the most important requirements to achieve digital transformation.

Schema Evolution Patterns

Speaker: Alex Rasmussen, CEO, Bits on Disk

If you want to make your development team squirm, ask them about database schema changes or API versioning. Most development teams struggle with changing database schemas and updating API versions without breaking existing code. Alex Rasmussen is an expert in helping teams through these struggles. His talk will examine database schema changes and API versioning as two instances of schema evolution: how your systems respond when the structure of your structured data changes.

Increase Retention With a Customer Success Mindset

CEB IT

When the sales team lands a new account, product marketer Monika knows her job has just begun.

CIO Power Politics: The Key to Correcting in Public

CEB IT

The general rule for management is “Correct in private, praise in public.” But in larger meeting or gatherings, waiting to correct a behavior can make it seem acceptable to the group.

Gartner Keynote: Leverage Automation for Modern Security

CEB IT

When Amy, the CISO of a healthcare provider, looked at cloud security across the enterprise, she realized the default access control models were creating a variety of access issues. BeWell’s infrastructure as a service (IaaS) providers defaulted to a secure state, allowing only the owner access. On the flip side, software as a service ( SaaS ) providers defaulted to totally open access.

CEOs Look for Growth Opportunities in 2019 CEO Survey

CEB IT

In late 2018, a CEO called together her leadership team to discuss strategies and focuses for the upcoming year.

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Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will provide an overview of service mesh, a review of the Istio service mesh itself, and dive into best practices and integration models for integrating the traceability model into a distributed application.

CIO Agenda 2019: Take a Hard and Soft Approach to Cybersecurity

CEB IT

Ninety-five percent of CIOs expect cybersecurity threats to increase and impact their organizations. In most organizations, the CIO is accountable for cybersecurity. But the IT organization alone can’t provide it.

Is Your Organization Customer Centric?

CEB IT

Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric?

5 Steps to Master Continuous Delivery

CEB IT

Ariane is a technical professional in a large manufacturing organization. She is in charge of application development (AD). In the past few months, she’s had to make some changes to promptly meet the demands of the customer and the business — including regularly updating applications with user feedback and responding to new shifts in the market and changes to business strategy.

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A CIO’s Roadmap for Culture Change [Infographic]

CEB IT

Today’s culture ch ange programs lack the flexibility needed to enable strategic business change. To aid transformation CIOs and IT leaders need to develop a culture change journey roadmap in 9 steps. swg_ad id="17991"].

Technology CEOs: Create Valuable Buyer Urgency for Shorter Sales Cycles

CEB IT

A buying team at a large manufacturing company saw sales pitches from two different vendors selling similar automation products. The first delivered a solid pitch outlining key product benefits and ended by offering a discount if the company bought by the end of the quarter.

Use Data to Yield Process and Revenue Improvements

CEB IT

In 2019, data is everywhere. For product managers, it’s not about getting data, it’s about sorting through data for valuable insights. In fact, a majority of product managers surveyed said that with the right data they would be able to improve processes and revenue.

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CIO Power Politics: Master the Art of the Stall [Video]

CEB IT

Every CIO has been in a situation in which an executive or coworker has asked a difficult question about a project. The instinct is to answer immediately, but Tina Nunno , vice president and Gartner fellow, advises CIOs to resist the urge and stall for a better outcome.

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The CIO’s Guide to Artificial Intelligence

CEB IT

A chatbot that answers consumers’ questions and directs them to the appropriate place or person is a common example of artificial intelligence (AI), and one most people have experienced personally. But it’s just one way to apply AI technologies.

Create Better KPIs for Product Success

CEB IT

Creating and using key performance indicators (KPIs) should foster the adoption of data-driven decision making. But, what is the role of tech CEOs in creating insightful KPIs to achieve product success?

The Art of the One Page Strategy

CEB IT

In 1967, Rollin Kin and Herb Kelleher drew a triangle on a napkin. At each point was a city: Dallas, San Antonio and Houston. The two men created a vision for a low-cost commuter airline moving passengers between the three cities.

How to Evaluate an Application Integration Platform [Infographic]

CEB IT

Traditional integration platforms do not meet the requirements of a modern integration portfolio on their own. This is because a single product will no longer meet an organization’s demands for digital business transformation. “To

The 4 Phases of the Gartner Blockchain Spectrum

CEB IT

It’s easy to be swept up in the promise and hype of blockchain, but the reality is that most solutions marketed as “blockchain” are missing key components — particularly tokenization and decentralization.

10 Culture Hacks for Digital Transformation

CEB IT

What if after the second time someone tabled a decision the meeting was automatically over? What if you replaced all powerpoint presentations with short memos? What if instead of talking about how a drone could reshape the supply chain, you demonstrated a test flight? Culture can be a big barrier to change and innovation. Culture hacks, some of which can be implemented in less than 48 hours, can move culture from a barrier to an accelerator. “By

Speed Up Your Digital Business Transformation

CEB IT

Eighty-seven percent of senior business leaders say digitalization is a company priority and 79% of corporate strategists say it is reinventing their business — creating new revenue streams in new ways. But so far, digital change has been slow and disappointing.

10 CIO Resolutions for 2019

CEB IT

It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019.

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CIO Power Politics: How to Say No Assertively [Video]

CEB IT

“How do I say no assertively without damaging relationships and minimize collateral damage?”. This is one of the most common questions Tina Nunno , Distinguished Vice President Analyst, Gartner receives during conversations with CIO s.

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The Recipe for a Digital Workplace

CEB IT

A digital workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.

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CIO Power Politics: How to Defuse Urgent Requests [Video]

CEB IT

While every IT project is important to the business unit or person requesting it, the CIO is often the one who decides what is actually “urgent” and what isn’t. The challenge exists in communicating that prioritization without damaging relationships.

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Cloud to Represent 75% of Total Spend on CRM in 2019

CEB IT

In 2019, spending on software as a service (SaaS) will reach approximately $42 billion and represent 75% of total customer relationship management (CRM) software spend, continuing the rapid decline of on-premises deployments.

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The 5 Digital Transformation Identities of Financial Services Organizations

CEB IT

One-third of financial services CIOs identified digital as their top business priority for 2019, up by more than 8% from last year, according to Gartner. Digital business usually means different things for financial services CIOs,” says Juergen Weiss , Practice Vice President at Gartner. “We