INDUSTRY INSIGHTS YOUR PEERS ARE READING
It’s accepted fact at your company that your customers prefer to deal with the organization in person, and that human interaction is critical to the business. But what if the opposite is true? MORE
Digital is the top priority for CIOs in 2019. And they will look to I&O leaders to deliver and support new technologies like the Internet of Things (IoT). This is easier said than done. . MORE
When the sales team lands a new account, product marketer Monika knows her job has just begun. MORE
Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric? MORE
A buying team at a large manufacturing company saw sales pitches from two different vendors selling similar automation products. The first delivered a solid pitch outlining key product benefits and ended by offering a discount if the company bought by the end of the quarter. MORE
Nearly half of Canadian CIOs are playing an active role in defining new business models for their organizations, demonstrating the emerging importance of IT in delivering business outcomes and value. What’s more is that CEOs are counting on them to do so. MORE
Eighty-seven percent of senior business leaders say digitalization is a company priority and 79% of corporate strategists say it is reinventing their business — creating new revenue streams in new ways. But so far, digital change has been slow and disappointing. MORE
The field of customer experience (CX) management is on the rise — and there’s no sign of it stopping. More than 5,000 organizations worldwide now have a dedicated CX leader, nearly half of whom report to the CEO. MORE
Every CIO has been in a situation in which an executive or coworker has asked a difficult question about a project. The instinct is to answer immediately, but Tina Nunno , vice president and Gartner fellow, advises CIOs to resist the urge and stall for a better outcome. MORE
What if after the second time someone tabled a decision the meeting was automatically over? What if you replaced all powerpoint presentations with short memos? What if instead of talking about how a drone could reshape the supply chain, you demonstrated a test flight? Culture can be a big barrier to change and innovation. Culture hacks, some of which can be implemented in less than 48 hours, can move culture from a barrier to an accelerator. “By MORE
When Amy, the CISO of a healthcare provider, looked at cloud security across the enterprise, she realized the default access control models were creating a variety of access issues. BeWell’s infrastructure as a service (IaaS) providers defaulted to a secure state, allowing only the owner access. On the flip side, software as a service ( SaaS ) providers defaulted to totally open access. MORE
“How do I say no assertively without damaging relationships and minimize collateral damage?”. This is one of the most common questions Tina Nunno , Distinguished Vice President Analyst, Gartner receives during conversations with CIO s. MORE
Blockchain technology continues to be the subject of intense interest and experimentation in all industries, particularly in government. However, the endless enthusiasm for blockchain has subsided, replaced with a greater sense of realism informed by experience. In 2018, two-thirds of governments were actively interested in blockchain, and 10% of governments were actually doing something with it. That picture changed in 2019. MORE
Talent management tops CEOs' list of the top four organizational competencies needed to excel at strategy delivery. The next three competencies are “tech-oriented” and far outside the comfort zone of most chief HR officers (CHROs). But they are central to the CIO’s domain. MORE
In 2019, spending on software as a service (SaaS) will reach approximately $42 billion and represent 75% of total customer relationship management (CRM) software spend, continuing the rapid decline of on-premises deployments. MORE
Creating and using key performance indicators (KPIs) should foster the adoption of data-driven decision making. But, what is the role of tech CEOs in creating insightful KPIs to achieve product success? MORE
In 2019, data is everywhere. For product managers, it’s not about getting data, it’s about sorting through data for valuable insights. In fact, a majority of product managers surveyed said that with the right data they would be able to improve processes and revenue. MORE
Ariane is a technical professional in a large manufacturing organization. She is in charge of application development (AD). In the past few months, she’s had to make some changes to promptly meet the demands of the customer and the business — including regularly updating applications with user feedback and responding to new shifts in the market and changes to business strategy. MORE
The rapid pace of digital business evolution means that organizations must be continuously adapting their business and operating models. Canadian organizations are pursuing business model change, but there is still more to do. MORE
One-third of financial services CIOs identified digital as their top business priority for 2019, up by more than 8% from last year, according to Gartner. Digital business usually means different things for financial services CIOs,” says Juergen Weiss , Practice Vice President at Gartner. “We MORE
While every IT project is important to the business unit or person requesting it, the CIO is often the one who decides what is actually “urgent” and what isn’t. The challenge exists in communicating that prioritization without damaging relationships. MORE
It’s easy to be swept up in the promise and hype of blockchain, but the reality is that most solutions marketed as “blockchain” are missing key components — particularly tokenization and decentralization. MORE
A chatbot that answers consumers’ questions and directs them to the appropriate place or person is a common example of artificial intelligence (AI), and one most people have experienced personally. But it’s just one way to apply AI technologies. MORE
Ninety-five percent of CIOs expect cybersecurity threats to increase and impact their organizations. In most organizations, the CIO is accountable for cybersecurity. But the IT organization alone can’t provide it. MORE
In 1967, Rollin Kin and Herb Kelleher drew a triangle on a napkin. At each point was a city: Dallas, San Antonio and Houston. The two men created a vision for a low-cost commuter airline moving passengers between the three cities. MORE
When George took over as the CISO of a retail company, IT security was relatively simple. But as the organization has grown — adding online ordering, more employees and a host of cloud-based platforms and technology to support digital business across the organization — so have the security vulnerabilities. Plus, increased attacks and phishing attempts make it difficult to know what security projects to focus on and where to get the most ROI. MORE
Traditional integration platforms do not meet the requirements of a modern integration portfolio on their own. This is because a single product will no longer meet an organization’s demands for digital business transformation. “To MORE
Today’s culture ch ange programs lack the flexibility needed to enable strategic business change. To aid transformation CIOs and IT leaders need to develop a culture change journey roadmap in 9 steps. swg_ad id="17991"]. MORE
“Every day I have to influence someone I’ve never met before,” says a senior executive at one technology company. MORE
It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019. MORE
CEB IT
JUNE 3, 2019
The rapid pace of digital business evolution means that organizations must be continuously adapting their business and operating models. Canadian organizations are pursuing business model change, but there is still more to do.
CEB IT
JUNE 5, 2019
Nearly half of Canadian CIOs are playing an active role in defining new business models for their organizations, demonstrating the emerging importance of IT in delivering business outcomes and value. What’s more is that CEOs are counting on them to do so.
CEB IT
MAY 27, 2019
The field of customer experience (CX) management is on the rise — and there’s no sign of it stopping. More than 5,000 organizations worldwide now have a dedicated CX leader, nearly half of whom report to the CEO.
CEB IT
MAY 23, 2019
“Every day I have to influence someone I’ve never met before,” says a senior executive at one technology company.
Speaker: Roy Osherove, Technology and Leadership Consultant
Why is implementing new frameworks, from SCRUM to self-organized teams, so much harder than understanding them? Roy Osherove has the solution. Tune in and learn to recognize what state your team is in, to support them accordingly, and to help them adopt the best practices given where they are today.
CEB IT
MAY 22, 2019
Digital is the top priority for CIOs in 2019. And they will look to I&O leaders to deliver and support new technologies like the Internet of Things (IoT). This is easier said than done. .
CEB IT
JUNE 26, 2019
Blockchain technology continues to be the subject of intense interest and experimentation in all industries, particularly in government. However, the endless enthusiasm for blockchain has subsided, replaced with a greater sense of realism informed by experience. In 2018, two-thirds of governments were actively interested in blockchain, and 10% of governments were actually doing something with it. That picture changed in 2019.
CEB IT
JUNE 18, 2019
When George took over as the CISO of a retail company, IT security was relatively simple. But as the organization has grown — adding online ordering, more employees and a host of cloud-based platforms and technology to support digital business across the organization — so have the security vulnerabilities. Plus, increased attacks and phishing attempts make it difficult to know what security projects to focus on and where to get the most ROI.
CEB IT
JUNE 17, 2019
Talent management tops CEOs' list of the top four organizational competencies needed to excel at strategy delivery. The next three competencies are “tech-oriented” and far outside the comfort zone of most chief HR officers (CHROs). But they are central to the CIO’s domain.
CEB IT
APRIL 25, 2019
Although 64% of CIOs perceive culture as a barrier to achieve their digital ambitions, 25% perceive culture as an enabler, according to Gartner research. Change is the new normal. The right culture is one of the most important requirements to achieve digital transformation.
Speaker: Alex Rasmussen, CEO, Bits on Disk
If you want to make your development team squirm, ask them about database schema changes or API versioning. Most development teams struggle with changing database schemas and updating API versions without breaking existing code. Alex Rasmussen is an expert in helping teams through these struggles. His talk will examine database schema changes and API versioning as two instances of schema evolution: how your systems respond when the structure of your structured data changes.
CEB IT
APRIL 18, 2019
When the sales team lands a new account, product marketer Monika knows her job has just begun.
CEB IT
MAY 21, 2019
The general rule for management is “Correct in private, praise in public.” But in larger meeting or gatherings, waiting to correct a behavior can make it seem acceptable to the group.
CEB IT
JUNE 17, 2019
When Amy, the CISO of a healthcare provider, looked at cloud security across the enterprise, she realized the default access control models were creating a variety of access issues. BeWell’s infrastructure as a service (IaaS) providers defaulted to a secure state, allowing only the owner access. On the flip side, software as a service ( SaaS ) providers defaulted to totally open access.
CEB IT
MAY 7, 2019
In late 2018, a CEO called together her leadership team to discuss strategies and focuses for the upcoming year.
Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies
Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will provide an overview of service mesh, a review of the Istio service mesh itself, and dive into best practices and integration models for integrating the traceability model into a distributed application.
CEB IT
APRIL 28, 2019
Ninety-five percent of CIOs expect cybersecurity threats to increase and impact their organizations. In most organizations, the CIO is accountable for cybersecurity. But the IT organization alone can’t provide it.
CEB IT
MARCH 7, 2019
Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric?
CEB IT
JUNE 24, 2019
Ariane is a technical professional in a large manufacturing organization. She is in charge of application development (AD). In the past few months, she’s had to make some changes to promptly meet the demands of the customer and the business — including regularly updating applications with user feedback and responding to new shifts in the market and changes to business strategy.
CEB IT
FEBRUARY 28, 2019
Today’s culture ch ange programs lack the flexibility needed to enable strategic business change. To aid transformation CIOs and IT leaders need to develop a culture change journey roadmap in 9 steps. swg_ad id="17991"].
CEB IT
FEBRUARY 28, 2019
A buying team at a large manufacturing company saw sales pitches from two different vendors selling similar automation products. The first delivered a solid pitch outlining key product benefits and ended by offering a discount if the company bought by the end of the quarter.
CEB IT
MAY 30, 2019
In 2019, data is everywhere. For product managers, it’s not about getting data, it’s about sorting through data for valuable insights. In fact, a majority of product managers surveyed said that with the right data they would be able to improve processes and revenue.
CEB IT
MARCH 27, 2019
Every CIO has been in a situation in which an executive or coworker has asked a difficult question about a project. The instinct is to answer immediately, but Tina Nunno , vice president and Gartner fellow, advises CIOs to resist the urge and stall for a better outcome.
CEB IT
FEBRUARY 5, 2019
A chatbot that answers consumers’ questions and directs them to the appropriate place or person is a common example of artificial intelligence (AI), and one most people have experienced personally. But it’s just one way to apply AI technologies.
CEB IT
MAY 29, 2019
Creating and using key performance indicators (KPIs) should foster the adoption of data-driven decision making. But, what is the role of tech CEOs in creating insightful KPIs to achieve product success?
CEB IT
APRIL 7, 2019
In 1967, Rollin Kin and Herb Kelleher drew a triangle on a napkin. At each point was a city: Dallas, San Antonio and Houston. The two men created a vision for a low-cost commuter airline moving passengers between the three cities.
CEB IT
MAY 14, 2019
Traditional integration platforms do not meet the requirements of a modern integration portfolio on their own. This is because a single product will no longer meet an organization’s demands for digital business transformation. “To
CEB IT
JANUARY 21, 2019
It’s easy to be swept up in the promise and hype of blockchain, but the reality is that most solutions marketed as “blockchain” are missing key components — particularly tokenization and decentralization.
CEB IT
MAY 7, 2019
What if after the second time someone tabled a decision the meeting was automatically over? What if you replaced all powerpoint presentations with short memos? What if instead of talking about how a drone could reshape the supply chain, you demonstrated a test flight? Culture can be a big barrier to change and innovation. Culture hacks, some of which can be implemented in less than 48 hours, can move culture from a barrier to an accelerator. “By
CEB IT
JANUARY 14, 2019
Eighty-seven percent of senior business leaders say digitalization is a company priority and 79% of corporate strategists say it is reinventing their business — creating new revenue streams in new ways. But so far, digital change has been slow and disappointing.
CEB IT
JANUARY 8, 2019
It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019.
CEB IT
APRIL 9, 2019
“How do I say no assertively without damaging relationships and minimize collateral damage?”. This is one of the most common questions Tina Nunno , Distinguished Vice President Analyst, Gartner receives during conversations with CIO s.
CEB IT
FEBRUARY 4, 2019
A digital workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.
CEB IT
MAY 12, 2019
While every IT project is important to the business unit or person requesting it, the CIO is often the one who decides what is actually “urgent” and what isn’t. The challenge exists in communicating that prioritization without damaging relationships.
CEB IT
APRIL 3, 2019
In 2019, spending on software as a service (SaaS) will reach approximately $42 billion and represent 75% of total customer relationship management (CRM) software spend, continuing the rapid decline of on-premises deployments.
CEB IT
JANUARY 6, 2019
One-third of financial services CIOs identified digital as their top business priority for 2019, up by more than 8% from last year, according to Gartner. Digital business usually means different things for financial services CIOs,” says Juergen Weiss , Practice Vice President at Gartner. “We
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