It’s accepted fact at your company that your customers prefer to deal with the organization in person, and that human interaction is critical to the business. But what if the opposite is true? MORE

Dave, a longtime CIO at a large corporation, finds himself drowning in a sea of new technology developments. He is used to the old way of doing things, where a new technology advancement would come out every few years. MORE

Although 64% of CIOs perceive culture as a barrier to achieve their digital ambitions, 25% perceive culture as an enabler, according to Gartner research. Change is the new normal. The right culture is one of the most important requirements to achieve digital transformation. MORE

Digital is the top priority for CIOs in 2019. And they will look to I&O leaders to deliver and support new technologies like the Internet of Things (IoT). This is easier said than done. . MORE

Cloud computing initially emerged in the United States. Since 2015, the U.S. has been the leader in cloud adoption and has set the pace for such adoption around the world. However, not all countries are on par with the U.S. MORE

Forward-looking government officials know that, in a digital society , “Policy is the technology and technology is the policy.” Any government service delivered at scale is underpinned by a host of technologies. If the success of these business projects is compromised by poor implementation of technology, then the political objectives are compromised too. Implementing a digital government strategy is a journey that will span multiple budget cycles and political administrations. MORE

More than $4 trillion in goods are shipped globally each year. The 80% of those goods carried via ocean shipping creates a lot of paperwork. Required trade documentation to process and administer all the goods is approximately one-fifth of the actual physical transportation costs. MORE

Nearly half of Canadian CIOs are playing an active role in defining new business models for their organizations, demonstrating the emerging importance of IT in delivering business outcomes and value. What’s more is that CEOs are counting on them to do so. MORE

The field of customer experience (CX) management is on the rise — and there’s no sign of it stopping. More than 5,000 organizations worldwide now have a dedicated CX leader, nearly half of whom report to the CEO. MORE

Cloud security breaches consistently make news headlines. Yet, the stories of these breaches are often framed with vague explanations — a “misconfigured database” or mismanagement by an unnamed “third party.”. The ambiguity that surrounds cloud computing can make securing the enterprise seem daunting. Concerns about security have led some CIOs to limit their organizational use of public cloud services. MORE

Today, insurance fraud is detected by a combination of claim analysis, computer programs and even private investigators. The FBI estimates the total cost of non-healthcare-related insurance fraud to be around $40 billion per year. MORE

There’s a problem with productivity. . Product managers need to bring their products to market at the right time and in the right way. MORE

CIOs wanting a master class in situational leadership should look no further than the character of Obi-Wan Kenobi in the movie Star Wars: A New Hope. With Luke Skywalker Obi-Wan acts the mentor, with Storm Troopers the ignorable old man and with Darth Vader the Jedi Master. MORE

The general rule for management is “Correct in private, praise in public.” But in larger meeting or gatherings, waiting to correct a behavior can make it seem acceptable to the group. MORE

Talent management tops CEOs' list of the top four organizational competencies needed to excel at strategy delivery. The next three competencies are “tech-oriented” and far outside the comfort zone of most chief HR officers (CHROs). But they are central to the CIO’s domain. MORE

Between 2018 and 2019, organizations that have deployed artificial intelligence (AI) grew from 4% to 14%, according to Gartner’s 2019 CIO Agenda survey. MORE

Creating and using key performance indicators (KPIs) should foster the adoption of data-driven decision making. But, what is the role of tech CEOs in creating insightful KPIs to achieve product success? MORE

The rapid pace of digital business evolution means that organizations must be continuously adapting their business and operating models. Canadian organizations are pursuing business model change, but there is still more to do. MORE

The chief technology officer (CTO) is one of the least understood and most broad of all C-suite positions. The role is often tasked with pursuing multiple abstract goals such as “ driving innovation ,” “identifying emerging technologies ” or simply “managing IT operations.” MORE

Chatbots continue to be a hot topic among media, end users and vendor communities. This is no surprise, as chatbot technology — which uses artificial intelligence (AI) to mimic human conversations — is beginning to mature and offer more sophisticated solutions. MORE

Determining the benefits for artificial intelligence (AI) projects is difficult and confusing, but increasingly important. By 2024, 50% of AI investments will be quantified and linked to specific key performance indicators (KPIs) to measure return on investment. MORE

In the past, when business units requested new applications or services, IT organizations would first ask themselves, “How can we build it?” Now, the question is “Where can we find it?”. Gartner predicts that by 2025, 80% of enterprises will shut down their traditional data centers. MORE

Ninety-five percent of CIOs expect cybersecurity threats to increase and impact their organizations. In most organizations, the CIO is accountable for cybersecurity. But the IT organization alone can’t provide it. MORE

More organizations are adopting artificial intelligence (AI). Fourteen percent of global CIOs have already deployed AI and 48% will deploy it in 2019 or by 2020, according to Gartner’s 2019 CIO Agenda survey. MORE

Much has changed since the first products were sold online in the 1990s. Early instances of e-commerce focused on the transaction, with little emphasis on improving fulfillment, customer service or loyalty. Then, organizations began to hone commerce operations in response to customer desires, offering features like inventory visibility, product reviews and package tracking. MORE

In a European car maker’s manufacturing plant, a car rolls off the production line every 90 seconds. One hour of line stoppage due to IT issues means 40 “lost” cars. This is how the IT department puts digital risk in a business context, by reporting on inventory, revenue and other direct business impacts instead of downtime. MORE

Cloud. Machine learning. Edge computing. Internet of Things (IoT). The reality of being a CIO is dealing with the constant influx of new, shiny technologies. . MORE

“Every day I have to influence someone I’ve never met before,” says a senior executive at one technology company. MORE

Jack just stepped into his role as infrastructure and operations (I&O) lead at his company. His predecessor was not equipped to evolve beyond the t raditional command-and-control leadership style to meet the organization’s digital transformation goals. MORE

Literacy is no longer defined as just the ability to read and write. There are several other skills people must master in order to solve problems and gain knowledge. Data literacy — the ability to read, write and communicate data in context — is among the most important abilities for organizations today. By 2020, 80% of organizations will initiate deliberate competency development in the field of data literacy. “By MORE

CIOs might encounter situations where despite having the framework for a new centralization plan or rolling out a new architecture, they encounter resistance in the organization. The answer is that often the plan is solid, and the resistance is coming from a political issue versus a technical one. . MORE