CEB IT

Increase Retention With a Customer Success Mindset

CEB IT

When the sales team lands a new account, product marketer Monika knows her job has just begun.

The CIO’s Guide to Quantum Computing

CEB IT

It makes sense that sci-fi-level myths might surround a technology that must be stored in a container colder than interstellar space and has the potential to solve some of the world's most challenging problems. CIOs have been inundated with quantum computing hype: “Quantum computers will operate faster than the speed of light,” or “Quantum computers will replace conventional systems” or “Quantum computing will render all security encryption algorithms obsolete.”.

Is Your Organization Customer Centric?

CEB IT

Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric?

CIO Power Politics: Master the Art of the Stall [Video]

CEB IT

Every CIO has been in a situation in which an executive or coworker has asked a difficult question about a project. The instinct is to answer immediately, but Tina Nunno , vice president and Gartner fellow, advises CIOs to resist the urge and stall for a better outcome.

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Team Leadership in the Age of Agile

Speaker: Roy Osherove, Technology and Leadership Consultant

Why is implementing new frameworks, from SCRUM to self-organized teams, so much harder than understanding them? Roy Osherove has the solution. Tune in and learn to recognize what state your team is in, to support them accordingly, and to help them adopt the best practices given where they are today.

The Art of the One Page Strategy

CEB IT

In 1967, Rollin Kin and Herb Kelleher drew a triangle on a napkin. At each point was a city: Dallas, San Antonio and Houston. The two men created a vision for a low-cost commuter airline moving passengers between the three cities.

A CIO’s Roadmap for Culture Change [Infographic]

CEB IT

Today’s culture ch ange programs lack the flexibility needed to enable strategic business change. To aid transformation CIOs and IT leaders need to develop a culture change journey roadmap in 9 steps. swg_ad id="17991"].

The CIO’s Guide to Artificial Intelligence

CEB IT

A chatbot that answers consumers’ questions and directs them to the appropriate place or person is a common example of artificial intelligence (AI), and one most people have experienced personally. But it’s just one way to apply AI technologies.

CIO Power Politics: What Role Should IT Leaders Take in a Conflict? [Video]

CEB IT

It’s not uncommon for CIOs to be caught in a conflict they would rather avoid. But navigating these experiences is often part of the job. The question becomes not “Do I get involved?” but rather, “What’s the best role for me in a conflict?”. Discover Your Leadership Style: Take the Wolf CIO Quiz.

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How CIOs Can Ensure a Seat at the Strategy Table

CEB IT

Ella, a newer CIO at a large retail company, knows digital will change the entire business model of the enterprise. Blockchain could revolutionize the company’s supply chain, and artificial intelligence could augment how customers interact with the brick-and-mortar stores and how they order items through the website. But Ella also knows to push these plans forward in a strategic company-wide effort, she must be seen by the rest of the C-suite as a business leader, not just the head of IT.

Best Practices for Micro-Services Management, Traceability and Visualization

Speaker: Robert Starmer, Cloud Advisor, Founding Partner at Kumulus Technologies

Moving to micro-services, or even working with distributed applications in a traditional environment, brings with it a host of interactions that are often difficult to understand. This session will provide an overview of service mesh, a review of the Istio service mesh itself, and dive into best practices and integration models for integrating the traceability model into a distributed application.

CIO Power Politics: How to Say No Assertively [Video]

CEB IT

“How do I say no assertively without damaging relationships and minimize collateral damage?”. This is one of the most common questions Tina Nunno , Distinguished Vice President Analyst, Gartner receives during conversations with CIO s.

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The 4 Phases of the Gartner Blockchain Spectrum

CEB IT

It’s easy to be swept up in the promise and hype of blockchain, but the reality is that most solutions marketed as “blockchain” are missing key components — particularly tokenization and decentralization.

The Recipe for a Digital Workplace

CEB IT

A digital workplace enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.

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Speed Up Your Digital Business Transformation

CEB IT

Eighty-seven percent of senior business leaders say digitalization is a company priority and 79% of corporate strategists say it is reinventing their business — creating new revenue streams in new ways. But so far, digital change has been slow and disappointing.

10 CIO Resolutions for 2019

CEB IT

It’s the beginning of a new year — the time for CIOs to take stock of their personal development goals for 2019.

Budget 207

Cloud to Represent 75% of Total Spend on CRM in 2019

CEB IT

In 2019, spending on software as a service (SaaS) will reach approximately $42 billion and represent 75% of total customer relationship management (CRM) software spend, continuing the rapid decline of on-premises deployments.

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Technology CEOs: Create Valuable Buyer Urgency for Shorter Sales Cycles

CEB IT

A buying team at a large manufacturing company saw sales pitches from two different vendors selling similar automation products. The first delivered a solid pitch outlining key product benefits and ended by offering a discount if the company bought by the end of the quarter.

Top 10 Smarter With Gartner Articles in 2018

CEB IT

Smarter With Gartner added five new categories in 2018. Sales, customer service and support, finance, human resources, and legal and compliance joined IT, supply chain and marketing to offer content for executives and leaders across the entire organization.

3 Actions for the New CIO

CEB IT

What should be the first priority as a new CIO ? Getting to know the IT infrastructure and systems? Making yourself familiar with goals and expectations? All important tasks, but not the place to start. The very first thing a new CIO needs to do is strategically build rapport with the CEO and other C-level members to be perceived as a trusted ally of the executive team. Success requires that you do things that nobody expects from you — and that you do them well.

The 5 Digital Transformation Identities of Financial Services Organizations

CEB IT

One-third of financial services CIOs identified digital as their top business priority for 2019, up by more than 8% from last year, according to Gartner. Digital business usually means different things for financial services CIOs,” says Juergen Weiss , Practice Vice President at Gartner. “We

Gartner Top 10 Trends Impacting Infrastructure & Operations for 2019

CEB IT

Infrastructure and operations (I&O) is becoming increasingly involved in unprecedented areas of the modern-day enterprise.

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How to Prepare for the U.K.’s Uncertain Brexit Terms

CEB IT

In less than 100 days — on March 29, 2019 — the U.K. is due to leave the European Union (EU). The specifics of its exit remain in question, but organizations and governments can’t afford to wait until the specifics of the breakup are clear.

How To 200

Top 10 Technologies and Trends Driving the Digital Workplace

CEB IT

Imagine a meeting where the first five minutes are not wasted because the conference line, video and meeting agenda are all ready to go, thanks to a virtual personal assistant (VPA) in a fully digital workplace. The average work day is becoming filled with employee-facing technologies that are transforming how work gets done. Organizations that help their employees become more agile, inclusive and engaged are in an excellent position to use emerging technologies to drive competitive advantage.

Trends 153

Why Data and Analytics Are Key to Digital Transformation

CEB IT

Information as an asset is still in the “early adoption” phase, which makes it a competitive differentiator for leading organizations as they focus on digital transformation. In turn, data and analytics become strategic priorities. Data and analytics are the key accelerant of an organization’s digitization and transformation efforts. Yet today, fewer than 50% of documented corporate strategies mention data and analytics as fundamental components for delivering enterprise value.

Data 159

First 100 Days of a Chief Data Officer

CEB IT

Chief data officers (CDOs) are responsible for a broad agenda that spans data management, analytics, data science, ethics and digital transformation. T hey are impactful change agents leading the data-driven transformation of their organizations.

Data 206

Gartner Predicts 3 Digital Business Impacts on PPM

CEB IT

If your team or organization has the mindset that continuing with the historical, predigital status quo will be enough to keep operations going, think again. The time to elevate enterprise-level support and coordination across emerging product, program and portfolio management (PPM) capabilities for digital business is now. Many PPM leaders are facing a digital business reality check.

Innovate With Edge AI

CEB IT

What if instead of opening the door to a delivery driver, customers used a mobile code to unlock a compartment in an autonomous vehicle? What if the hotel room knew you wanted an early wake-up call with a shower already started at a precise temperature? What if a robot could help those with limited mobility get out of a car? What if emerging technologies could change an entire business? Edge computing and AI can raise innovation capabilities, operational excellence and customer engagement.

Hotels 147

Create an Enterprise Architecture to Engage With “Things”

CEB IT

Whether it’s a refrigerator ordering a replacement water filter or a car scheduling a service appointment, the number and capability of in ternet-connected “ things ” continues to increase. In fact, the 10 billion internet-connected things in use in 2018 will increase by 32.7% in 2019. As this happens, these things will develop the capacity to buy, sell, and negotiate for products and services, with organizations having to adapt to this new reality.

Customer Acquisition Tops 2019 Priorities for Technology CEOs

CEB IT

Sales effectiveness and marketing duties are critical and urgent focus areas, based on a recent survey of more than 100 technology company CEOs.

Survey 135

An Offensive Defense: Lessons from the Equifax and Marriott Breaches

CEB IT

In 2017, credit reporting agency Equifax announced the compromise of the personal data of 145 million U.S. consumers and limited information of residents of Canada and Great Britain, including names, addresses, Social Security numbers and birth dates.

Hotels 119

Deploy AI in B2B Sales

CEB IT

Artificial intelligence (AI) has become an integral part of life. Devices are full of smart helpers that offer suggestions on when to wake up, go to sleep or take a nap. They recommend new artists for playlists or a movie for the evening. They remind users to be active, stay hydrated and eat healthy. AI technology has become a companion for our daily life with one notable exception: The B2B sales organization.

B2B 153

Gartner Predicts the Future of AI Technologies

CEB IT

If you’ve noticed an uptick in product recommendations based on your Amazon purchases, or GPS services that are increasingly accurate in displaying congested traffic areas, it’s because artificial intelligence (AI) is everywhere. AI adoption in organizations has tripled in the past year , and AI is a top priority for CIOs. Yet early AI initiatives have a high probability of failure due to misalignment with business requirements and lack of agility.

A Data and Analytics Leader’s Guide to Data Literacy

CEB IT

Imagine an organization where the marketing department speaks French, the product designers speak German, the analytics team speaks Spanish and no one speaks a second language. Even if the organization was designed with digital in mind, communicating business value and why specific technologies matter would be impossible. That’s essentially how a data-driven business functions when there is no data literacy.

Data 159

How to Become a Product-Centric Organization

CEB IT

Redesigning the organization as a digital business should be on every CIO’s mind. However, digital business designs often do not scale because the organization fails to modify its business model and operating model to support its strategy. “We We surveyed business leaders around the world, and while 66% of leaders think that they are digitally transforming their business, only 11% of CEOs are actually doing so,” says Lars Van Dam , Vice President Analyst, Gartner.

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