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Alaska Airlines launches aviation-focused startup program with Los Angeles venture lab

GeekWire

An Alaska Airlines plane at Seattle-Tacoma International Airport. The airline is partnering with UP.Labs to launch an aviation venture lab. GeekWire File Photo / Kurt Schlosser) Alaska Airlines wants to help more startups take off. Alaska Airlines is a limited partner in the fund.

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Alaska Airlines launches investment arm to support goal of net-zero carbon emissions by 2040

GeekWire

Alaska Airlines on Monday announced the launch of Alaska Star Ventures to invest in new aviation technologies as part of the airline’s goal to reach net zero carbon emissions by 2040. Diana Birkett Rakow, Alaska’s vice president of public affairs and sustainability (PRNewsfoto/Alaska Airlines).

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SpaceX’s Starlink is in talks with ‘several’ airlines for in-flight Wi-Fi

The Verge

The team behind SpaceX’s growing satellite internet network Starlink is in talks with “several” airlines to beam internet to their airplanes, the project’s vice president said during a conference panel on Wednesday. Airlines want to see developed hardware and services that work first, he added. “We Timeline TBD.

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American Airlines Adopts Public Cloud Computing

Cloud Musings

Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours. JetBlue, Feb. I look forward to the stampede.

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'Darcula' Phishing Service Unleashes Sophisticated Smishing Attacks

SecureWorld News

A new Phishing-as-a-Service (PhaaS) threat called "darcula" is taking advantage of encrypted mobile messaging services to unleash a wave of sophisticated smishing attacks targeting organizations across more than 100 countries. Mobile devices tend to have weaker security compared to desktop systems, making them an attractive target vector."

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Two Ways That Customer Service Organizations Use To Build Emotional Connections

Forrester IT

Take the example of Delta Air Lines and how the airline supports customers when they receive notice about a cancelled flight. Its IVR system can tell when the caller ID field matches a mobile phone that recently received a cancellation notice via text message. How are companies making better emotional connections via customer service?

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Averting turbulence in the air

CIO Business Intelligence

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Understanding the business of the airline industry As previously mentioned, the revenue streams are becoming diversified in the airline sector.