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5 questions CIOs must ask after Southwest Airlines’ failure

CIO Business Intelligence

The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.

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American Airlines suing The Points Guy over app that syncs frequent flyer data

The Verge

American Airlines is suing The Points Guy | Photo by Nicolas Economou/NurPhoto via Getty Images. It’s seeking an order blocking The Points Guy from accessing or using American Airlines customer data and from allowing its users to access their own accounts through the TPG app or site.

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Global Connected Aircraft Summit: Airlines, operators, integrators, and technology providers

CTOvision

The Global Connected Aircraft Summit (7-9 June 2017) provides airlines, operators, integrators, and technology vendors with a venue for advancing the state of the entire aviation community. Bob Gourley. For more on the event see: Global Connected Aircraft Summit. I hope to see you there!

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United Airlines gives employees the digital tools to make customers happy

CIO Business Intelligence

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. Digital Technology’s job is to collect, structure, and secure the data, and help our operational groups exploit it.

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American Airlines Adopts Public Cloud Computing

Cloud Musings

Just like Americas aging physical infrastructure, the airlines are suffering from years of minimal investment in their information technology. ExpressJet, March 20, 2017 - A system-wide outage at ExpressJet delayed flights it operates as Delta, United, and American Airlines for hours. JetBlue, Feb. JetBlue, Feb. Lauderdale and Nassau.

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Tech Moves: WTIA elects new board leadership; Adriane Brown joins American Airlines board

GeekWire

Seattle venture capitalist Adriane Brown is joining the board of American Airlines Group, one of the largest airlines in the world. Other recent Tech Moves from across the Pacific Northwest: Former Boeing Chairman and CEO Phil Condit joined the board of Colorado-based Boom Supersonic, which is developing a supersonic airliner.

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United Airlines Grounded U.S. Flights Due to 'Technical System Issues'

Gizmodo

United Airlines was forced to hit pause on all of its flights across the U.S. and Canada early Friday morning due to an IT hiccup, the airliner said. Thankfully, it looks like the company’s got it under control: United confirmed in a statement to Gizmodo that whatever “technical system issues” that were impacting the… Read more.