Tech Moves: WTIA elects new board leadership; Adriane Brown joins American Airlines board


Seattle venture capitalist Adriane Brown is joining the board of American Airlines Group, one of the largest airlines in the world. Last year, use of the company’s software surged and it raised $30 million in funding.

Airlines ground some 737 Max airplanes after Boeing discovers new problem

The Verge

Boeing has recommended that airlines temporarily take the 737 Max out of service because of an issue with the plane’s electrical systems. Photo by JASON REDMOND/AFP via Getty Images.


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High-flying e-signature powerhouse DocuSign to bump United Airlines off Nasdaq 100


Shares of DocuSign soared more than seven percent on Monday after the Nasdaq announced that the pioneering maker of electronic signature technology will join the Nasdaq 100, bumping United Airlines from the spot. DocuSign CEO Daniel Springer. DocuSign Photo).

Virgin Atlantic finds community benefit with Salesforce

Computer Weekly

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software

Boeing 747s still use 3.5-inch floppy disks for critical software updates


As reported by The Register, the discovery was made by cybersecurity firm Pen Test Partners (PTP), which was showing off the inner workings of a British Airways 747 that the airline retired recently due to falling passenger numbers during the pandemic

Aircraft Cybersecurity: New Report About the FAA

SecureWorld News

In an interview at our own SecureWorld Cincinnati conference, Deneen DeFiore, former VP & CISO at GE Aviation and current CISO at United Airlines, discussed the importance of cybersecurity and aviation. Not applying modifications (patches) to commercial software, 2.

Bangkok Airways takes customer service to the cloud

Computer Weekly

Airline is the latest Southeast Asian organisation to harness cloud-based software to improve customer services, deploying the Oracle Service Cloud

Subscription-based air travel to hit Europe

Computer Weekly

Airline Surf Jet launches its membership-based service in Europe with cloud-based subscription management software at the core of the business

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Boeing’s 737 Max is back in service

The Verge

Brazil’s Gol Airlines was the first in the world to put paying customers on the plane again since the Federal Aviation Administration approved its return to flight in November. Other airlines are getting ready to bring the plane back into their fleets, too.

Boeing criminally charged for lying about 737 Max crashes, fined $2.5 billion

The Verge

billion that will be paid out to airlines that were customers of the plane, and $500 million that will go to a fund to help families and relatives of the people who died in the two crashes. Photo by Stephen Brashear/Getty Images.

Insights-Driven Businesses Will Make $1.2 Trillion In 2020. Wanna Join Them?

Forrester IT

What if you could: Optimize the driving experience by mining car performance data for insights to continuously improve car software? Earn the best on-time arrival of any major airline by measuring when the airplane door closes -- and everything leading up to it. Alaska Airlines does. You can't win, serve, and retain powerful customers without being insights-driven. It's one of the principles of customer obsession: customer-led, insights-driven, fast, and connected.

Boeing 747s still get critical updates via floppy disks

The Verge

Boeing’s 747-400 aircraft, first introduced in 1988, is still receiving critical software updates through 3.5-inch floppy disks. The 10-minute video tour of the 747 (above) is a fascinating insight into the parts of the plane you never get to see, particularly on a decades-old airliner.

Customer Service Trouble: Changing Flights on Continental - Social.

Social, Agile and Transformation

Folks, thats exactly what I saw last Thursday night when I flied from Newark to Charlotte on Continental Airlines. agile software development. (56). software development. (51). software qa. (8). Social, Agile, and Transformation. I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0

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How Can CIOs Help Their Companies Use Algorithms To Set Prices?

The Accidental Successful CIO

In a number of industries, retail and wholesale specifically, algorithms have been used as dynamic pricing software to allow their prices to change as conditions change. This type of pricing has been used to set prices for products that have a lot of turnover such as televisions and airline tickets. The goal of the software was to create prices that would always be lower than the company’s competition.

Organize your travel plans and intinerary


Booking airline tickets, hotels, rental cars, and restaurants leaves you with lots of separate pieces of paper. Cool Websites SoftwareEmail travel plans, build a master itinerary, and access it anywhere online. With today’s myriad of travel sites, even the most experienced traveler has their hands full managing all the details of a typical trip. Throw in maps, directions, things to do, and weather, and the chaos multiplies.

Tech Moves: AWS names first head of space policy; WeWork Labs leader joins Alexa Fund; Moz co-founder leaves board


At Axon, Fluegel will work for Jeff Kunins, the CPO and EVP of software development who joined the company from Amazon last fall. Hyde previously spent six years at Alaska Airlines as managing director for community relations. Peter Marquez. Planetary Resources Photo).

Boeing agrees to pay $2.5B to resolve criminal fraud case in 737 MAX crisis


Ethiopian Airlines Group CEO, Tewolde GebreMariam, visits the site of a catastrophic 737 MAX airplane crash Ethiopia just after the March 2019 incident. Ethiopian Airlines Photo via Twitter).

Year in Aerospace: The comeback begins for Boeing and for American spaceflight


An American Airlines 737 MAX 8 jet takes off on a test flight from Dallas-Fort Worth to Tulsa, Okla., American Airlines Photo). The incidents led to months of investigation, focusing on an automated flight control system that was found to be vulnerable to software glitches.

B.C. startup Thoughtexchange raises $10M as use of crowdsourcing platform soars during pandemic


Thoughtexchange said it has seen a 600-percent jump in use of its software as a service since March. just north of eastern Washington state and its platform is used by companies such as McDonalds and American Airlines. (Thoughtexchange Photo).

Week in Review: Most popular stories on GeekWire for the week of Feb. 28, 2021


Auth0, the billion-dollar Seattle-area startup that is a leader in identity authentication software, is being acquired by Okta, another leader in the space, the companies announced Wednesday. What it was like to fly — and land — in Alaska Airlines’ first commercial 737-MAX 9 flight.

Health benefits tech company Accolade sees revenue rise 24% to $36.8M, but stock dips


” Accolade, with headquarters in Seattle and Philadelphia, has customers including Comcast Cable, American Airlines, Lowe’s, and State Farm. The company has been led since 2015 by Singh , who previously co-founded travel expense software giant Concur, which sold to SAP for $8.3

Ciara joins board of Seattle startup Amperity to help guide corporate social responsibility efforts


Founded in 2016, Amperity has attracted brands such as Alaska Airlines, Patagonia, Kroger, and others that use the company’s software to fine-tune their targeted marketing campaigns by connecting disparate data sources about individual customer habits.

What Role Does A CIO Play When Companies Merge?

The Accidental Successful CIO

United was forced to suspend their flights worldwide in order to deal with the software problem. Another problem includes dealing with the airline’s mechanics who are still working under separate IT systems, which store complex data related to fixing aircraft. After the airline moved to a single crew management system previously used by Continental, a problem led to United losing track of hundreds of pilots around the world and it contributed to flight cancellations.

Välkommen till Stockholm – An AWS Region is coming to the Nordics

All Things Distributed

Icelandic low-cost airline carrier WOW air is using AWS for its Internet-facing IT infrastructure, including its booking engine, development platforms, and web servers. In making the switch to AWS, WOW air has saved between $30,000 and $45,000 on hardware, and software licensing. The airline has also been able to scale quickly to cope with spikes in seasonal traffic, cutting application latency and improving the overall customer experience.

Boeing resumes production of its troubled 737 Max airplane

The Verge

Investigators have discovered numerous software glitches , apart from the MCAS flight control system that has been identified as the cause of the fatal crashes. Photo by David Ryder/Getty Images.

Boeing and FAA start first test flights of 737 Max since deadly crashes

The Verge

By doing this, test pilots and engineers from the FAA and Boeing hope to recreate the conditions that triggered the Maneuvering Characteristics Augmentation System, or MCAS — the software that doomed both fatal flights. Photo by Stephen Brashear/Getty Images.

Bezos and the Bills (a.k.a., the three B’s): A Seattle Business Story


Flying a Boeing plane, working on a device that uses Microsoft software, or having products delivered through Amazon are simply part of the fabric of the customer’s life all across the world today. Bill Boeing envisioned a commercial airline where everybody could fly.

Stock market rally: Amazon, Microsoft, other Seattle companies bounce back from March lows


Airlines and energy companies are seeing notable rallies, The New York Times noted , as social distancing restrictions loosen across the country and oil prices normalize. (Google Chart).

Update On The Department of State’s Bureau of Consular Affairs Consular Consolidated Database: A system that touches the entire nation


There are certainly attack scenarios to think through and to plan to mitigate, but all available information I have seen or heard indicates there is no indication that this was anything other than software (2014) and hardware (2015) failures. Opinions: Outages occur in complex systems (like the 8 July NYSE and United Airlines outages). Hardware and software both fail, that is true, but well designed systems account for this in ways that deliver continuous services for users.

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Starbucks CEO Kevin Johnson joins board of Seattle customer intelligence startup Amperity


Founded in 2016, Amperity has attracted brands such as Alaska Airlines, Patagonia, Kroger, and others that use the company’s software to fine-tune their targeted marketing campaigns by connecting disparate data sources about individual customer habits.

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Commercial Use Cases: 5 Companies Using Big Data to Make Money


Southwest Airlines. Affectiva has created facial recognition software that can collect data on people’s emotions and reactions. This software will likely see a lot of use in the future. Big data is the revolution the business world has been waiting for. The transformation that has taken place among many companies due to the adoption of big data analytics simply can’t be understated.

Health tech company Accolade boosts revenue 25% in first report since IPO, as COVID-19 roils industry


Some of the company’s biggest customers, such as American Airlines, have been impacted severely by COVID-19. Airlines represented 22% of Accolade’s revenues in its last fiscal year, and job cuts in the sector could negatively impact the company’s member base and revenue.

Health benefits platform Accolade will pay $460M to acquire telemedicine startup 2nd.MD


Earlier in 2020 Singh said some of its biggest customers such as airlines were impacted severely by COVID-19, which could negatively impact the company’s member base and revenue. Raj Singh, CEO of Accolade, speaks at the GeekWire Summit. GeekWire Photo / Dan DeLong).

This smart camera startup helps companies meet COVID-19 cleaning standards by detecting dirtiness


The pandemic is forcing airlines, hotels, universities, and other organizations to adjust standards for keeping high-touch areas free from germs. The first spinout, TeamSense, launched this summer with a software platform that helps employers track COVID-19 symptoms at the workplace.

A year after grounding, FAA and Boeing conduct first certification flight for updated 737 MAX jet


Investigators traced the primary cause to a software system that was meant to keep the plane from stalling under severe conditions, but was found to force the plane into a steep dive during the two fatal flights. An artist’s conception shows a Boeing 737 MAX in flight.

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Salesforce Ventures leads $120M round in Auth0 as pandemic fuels Seattle-area startup’s identity tech


Auth0 is raising another big swath of cash as demand for its identity authentication software rises amid the COVID-19 pandemic. They include Atlassian, The Economist, Siemens, AMD, Mazda, LATAM Airlines, and others. Auth0 CEO Eugenio Pace speaks at the GeekWire Summit last year.

Tech Moves: Outreach and Flyhomes marketing chiefs depart; startup studio Pienza grows team


Goldfarb was most recently CMO and SVP of business development at Chef Software, which was acquired earlier this year. The email prospecting software spun out of St. Seattle-based provider of message marketing software Tatango hired Kevin Fitzgerald as chief revenue officer.

Why the Internet of Things is also Industry 4.0

The Investing Edge

On a large scale, IBM has the Smarter Planet, and on a much smaller scale, IBM developed software for a kit that makes the IoT possible, along with hardware developed by Libelium that connect a series of sensors that collect and distribute weather, moisture and soil data that is being used in a Viniculture deployment in Spain. Boeing is thought to be headed towards a model of providing airlines with hours of flight time.

Wisk Aero accuses rival flying taxi firm Archer Aviation of ‘brazen theft’ in a new lawsuit

The Verge

Archer was founded by Adam Goldstein and Brett Adcock, co-founders of Vettery, a marketing software-as-a-service company, which the two sold to Switzerland-based staffing firm Adecco Group in 2018 for $100 million.

Customer Service Week and The Future of Work: Where Are We Headed?

The Investing Edge

As a result, resources that have historically been found at the physical office are now being shifted to cloud software and used by companies. Airlines are a good example of more complex, but necessary, customer support options. This is one example that can be applied to every aspect of airline service, notorious for its customer dis-service, and also offers an opportunity for change. .

‘Developers, developers, developers!’ Ballmer and Sinofsky talk Microsoft, memes, more in Clubhouse


When you work in the software tech business, you essentially have an inexhaustible supply of your product, particularly software of the old days, but to some extent also, internet services today. And if you didn’t sell one it’s like an airline, you never get any revenue.

How the commercialization of bug bounties is creating more vulnerabilities

The Verge

Moussouris has a long history in computer security, working at Microsoft and the Department of Defense creating their first bug bounty programs to incentivize catching and reporting security bugs and vulnerabilities in software systems. That’s United Airlines.

Health tech company Accolade goes public at $1.2B valuation in Seattle’s first IPO of 2020


Among the risk factors listed in its IPO filings, Accolade says its four largest corporate customers (Comcast Cable, American Airlines, Lowe’s, and State Farm) were responsible for an aggregate total of 59% of its revenue of $132.5

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