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What Makes Some IP Phones Better Than Others?

IT Toolbox

As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. Vendors and resellers that sell IP phones may overuse this cliché, but it’s still a true statement.

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Platform as a Service option to help communications firms steal a march

IT Toolbox

BroadSoft is making its Broadcloud Platform as a Service (PaaS) commercially available to help service providers address the changing landscape for unified communications.

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CRM connectivity to digital phone networks to improve

IT Toolbox

The overlap between CRM systems and unified communications networks is about to get a major upgrade via a new partnership. Digerati says customers migrating

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Thriving in a Cloud, Big Data, Mobility and Security World

Cloud Musings

Cloud/Client Computing - The convergence of cloud and mobile computing will continue to promote the growth of centrally coordinated applications that can be delivered to any device. Over time, applications will evolve to support simultaneous use of multiple devices.

Big Data 174
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IDG Contributor Network: Implementing secure WANs in the cloud age

Network World

Over the past few years most organizations have significantly increased their reliance on the Internet, primarily due to the outsourcing of utility applications like email, unified communications, ERP, CRM, etc. to SaaS providers. This is due to the fact that direct access at every branch introduces compliance issues.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Features such as Cases that offer collaboration tools are table stakes in today’s competitive contact center environment.

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The Power of One

CIO Business Intelligence

When we look ahead at the key trends shaping the next 12 months, decentralised, secure, cloud-based solutions are enabling businesses of all sizes to adopt technologies that have been deployed successfully by larger enterprises. Now that ‘the office’ can be anywhere, a business’s ICT set-up needs to be up for the challenge. billion by 2030.