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Announcing The Forrester Wave™: AI/ML Platforms, Q3 2022

Forrester IT

Artificial intelligence applications are beginning to hit their stride, delivering end-to-end experiences for customers and employees that match or exceed human capacities.

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IBM to acquire Octo to boost its US government business

CIO Business Intelligence

IBM has announced it is acquiring US-based digital transformation services provider Octo for an undisclosed amount from private equity firm Arlington Capital Partners. On Wednesday, the US Department of Defense announced it is awarding a five-year cloud computing contract worth up to $9 billion to IBM, Amazon, Google and Oracle.

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The mainframe is dying: Long live the mainframe application!

CIO Business Intelligence

Coincidentally, the same day that Fujitsu gave notice it would discontinue sales of the GS21 , IBM unveiled plans to deliver its IBM Z mainframe platform as a service on IBM Cloud. The future of mainframe-as-a-service.

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IBM and AWS Create a Path to Modernization Via Industry-Specific Solutions

CIO Business Intelligence

As part of their partnership, IBM and Amazon Web Services (AWS) are pursuing a variety of industry-specific blueprints and solutions designed to help customers modernize apps for a hybrid IT environment, which includes AWS Cloud. AWS/IBM’s Industry Edge. Application Management For more information, visit [link].

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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. They have created a joint solution that combines Amazon Connect with additional features from IBM Consulting to optimize and personalize customer communication.

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IonQ opens up Forte quantum computing platform for use on Amazon Braket Direct

GeekWire

IonQ Forte joins two earlier generations of the company’s processing hardware, Harmony and Aria, as options for Amazon Web Service’s Braket quantum computing service. “It’s a mix of funds, but it’s expensive, damn expensive,” Chapman told Inside Quantum Technology.

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Delta takes off with modernized blend of mainframes and cloud

CIO Business Intelligence

The Atlanta-based airlines, which is partnering with Amazon Web Services on the cloud front and Kyndryl for its mainframe systems, is very content with its choice for a hybrid infrastructure, says Matt Cincera, senior vice president of software engineering at Delta. “We We have a good balance. They play together well,” says Cincera. “We

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