Return on investment for unified communications

Spearline Testing

Return on Investment: Unified Communications (UC) providers must ensure that their resources are being used efficiently. Importance of Unified Communications: Ofcom, the UK's communication regulator reported a 17% decline in the volume of calls made in recent years.

Voice Is Transforming Unified Communications

IT Toolbox

After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications. Cognitive computing services available through the cloud and accessible through a single line of code or application programming interface (API) are combining with voice over IP to provide everything from enhanced security to emotion detection in a range


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Choosing the Right Partner for Unified Communications

IT Toolbox

Most analysis about Unified Communications focuses on the solution, such as features, applications, the underlying technology, etc. Not only are there many applications to integrate into a seamless user experience, but the UC value proposition is constantlyThis knowledge is essential for making good decisions, but is far from complete, especially if you’re just getting up to speed on UC.

Here's What Businesses Need to Know About UC and APIs

IT Toolbox

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs). In a nutshell, APIs allow applications to securely pass data to one another and can be used to enhance the capabilities of a particular

Politics of a New PBX: Managing Who Gets Which Phone

IT Toolbox

Over the years, as IP phones have become more advanced—color touchscreens, multiple lines, web-based applications, advanced unified communications (UC) functions—I’ve seen the political battles play out over and over again Anytime politics are involved with deploying new technology, it becomes more about popularity than about the needs and requirements of the individuals involved.

How Bots Could Transform UC

IT Toolbox

Businesses that are already familiar with the concept of unified communications (UC) may simply conceive of it as a collaboration tool designed to enhance communications and boost productivity. However, now that the technology is maturing and undergoing a phase in which it is integrating with other major business applications, we’re beginning to see that UC is capable of so much more than

Being User-Centric - Step 2 in Your UC Adoption Strategy

IT Toolbox

At the outset of this series, I cited three steps IT decision-makers can take to formulate an adoption strategy when planning for Unified Communications. However, the underlying applications that constitute aThe move to UC needs proper planning simply because there is no precedent. Unlike updating your phone system, UC isn’t updating or replacing anything, so the entire experience is new.

Platform as a Service option to help communications firms steal a march

IT Toolbox

BroadSoft is making its Broadcloud Platform as a Service (PaaS) commercially available to help service providers address the changing landscape for unified communications. A managed cloud infrastructure that enables service providers to bring BroadCloud Business cloud applications into the market, the PaaS offers users control over customization and integration, while optimizing

CRM connectivity to digital phone networks to improve

IT Toolbox

The overlap between CRM systems and unified communications networks is about to get a major upgrade via a new partnership. Shift8 Networks, which belongs to Digerati Technologies, the cloud communications services specialist, is teaming up with phone intelligence platform Tenfold to connect customers with over 25 CRM systems and help desk applications.

What Makes Some IP Phones Better Than Others?

IT Toolbox

As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. All IP phones aren’t created equal. Vendors and resellers that sell IP phones may overuse this cliché, but it’s still a true statement.

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How Innovation Drives Collaboration

IT Toolbox

During this series , I’m exploring five distinct drivers for collaboration, and by extension Unified Communications. Whether your business is currently using VoIP or legacy telephony, it’s largely a standalone application, but today voice can be so much more. When the discussion shifts to

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The IoT and UC: 3 Ways the Two Go Hand in Hand

IT Toolbox

The Internet of Things (IoT) and unified communications (UC) might, on first glance, appear to be an odd pairing. One is a bit of an upstart, disrupting some industries and applications while still not yet mature or fully developed in terms of viable use cases; the other is an established platform that is deepening its business value year by year.

How do CSPs sell more to SMEs?

TM Forum

These include products such as unified communications; blending office applications, cloud storage, security and communications into a converged ICT offer; supporting the. In 2020 Boston Consulting Group (BCG). presented a stark picture.

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IDG Contributor Network: Implementing secure WANs in the cloud age

Network World

Over the past few years most organizations have significantly increased their reliance on the Internet, primarily due to the outsourcing of utility applications like email, unified communications, ERP, CRM, etc. Cloud-based applications provide IT organizations with an agile and cost effective means for expanding the range of services they provide and delivering new productivity tools requested by teams, departments or lines of business.

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Hyper-segmentation – How to Avoid Cyber Disasters


After spinning off from Lucent Technologies and AT&T, Avaya became the experts in SIP, Internet telephony, unified communications and collaboration (UCC) and all thing VOIP. Rather than creating specific segments for specific applications or servers, the solution automatically creates new segments for every device or endpoint. Each endpoint has its own fully isolated path to a specific application on a server. Nathaniel Crocker.

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Understanding The Challenges Telco's Have Faced During COVID-19


“The use of persistent chat applications has become ubiquitous in enterprises, which led to a more agile working environment with more genuine real-time collaboration sharing and working on documents in real-time.”

Spearline named one of Ireland’s 50 Fastest-Growing Companies


Others came with a fair amount of pressure, namely those who worked in unified communications and collaboration. This is because it recognised that these communications habits would stick around long after COVID-19.

Thriving in a Cloud, Big Data, Mobility and Security World

Cloud Musings

Cloud/Client Computing - The convergence of cloud and mobile computing will continue to promote the growth of centrally coordinated applications that can be delivered to any device. In the near term, the focus for cloud/client will be on synchronizing content and application state across multiple devices and addressing application portability across devices. Over time, applications will evolve to support simultaneous use of multiple devices.

Transforming CIOs into IT Supply Chain Managers


Consume services, don’t generate applications – IT should be adopting a consumption model for services, not be in the business of running applications. Enable assembly of core services – For the average information worker, a digital workspace is comprised of different services that may be sourced from different locations, e.g. desktops, applications, storage, device control, access control.

Video conferencing trends for 2021


Video conferencing has become a core facet of the year 2020, enabling organizations to communicate, family and friends to stay connected, and even for medical practitioners to assess their patients.

Smart Manufacturing Is Cloud Computing

Cloud Musings

Digital Thread is a communication framework that connects traditionally siloed elements in manufacturing processes in order to provide an integrated view of an asset throughout the manufacturing lifecycle. These applications analyze and aggregate the data, and trigger process controls, history recording, and work flows that enable business processes across value chain systems that can then be integrated via application-to-application (A2A) and business-to-business (B2B) open standards.

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Talk to me: UC, UCaaS, CPaaS, CCaaS


Like many things linked to technology, the communications landscape is constantly evolving. Once upon a time, the major modes of communication were generally bundled into a state institution providing postal, telegraph, and telephone services. Communications service options available to businesses are more flexible and feature-rich than ever, but selecting services can be a challenge. Communicating - it is about talking.


2022 GeekWire Awards revealed: Community celebrates big winners in Pacific NW tech


Integrating with communication apps such as Slack, Twitter, Discord, and more, the idea is to make “community” a competitive advantage, connecting users with each other and soliciting product feedback. The scene at the 2022 GeekWire Awards at the Showbox SoDo in Seattle on Thursday.

Will cognitive networks enable better conversations in the future?


Network managers now have sophisticated control of their networks and need to finely balance the sensitive, real-time traffic of voice and video alongside the data demands of applications such as ERP workloads, email, and reporting. With keen competition in the market, customer experience management is now a vital focus for telecoms and unified communications providers. The increasing complexity of networking environments.

Victus pro Scientia Opus -- Food for the Knowledge Worker: SPC 2008 -- BillG Keynote

Victus pro Scientia Opus -- Food for the Knowledge

His theme was "Business Productivity in the Second Digital Decade," and it contained a lot of (by now) familiar themes: technology megatrends (stock MSFT speech stuff) next wave of business products (stock Business Productivity stuff such as Enterprise Search, telephony to Unified Communications, Business INtelligence, etc.) Microsoft also announced tools for co-existence between its on-line applications and on-premise instances of the same.