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Choosing the Right Partner for Unified Communications

IT Toolbox

Most analysis about Unified Communications focuses on the solution, such as features, applications, the underlying technology, etc. Not only are there many applications to integrate into a seamless user experience, but the UC value proposition is constantly

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Here's What Businesses Need to Know About UC and APIs

IT Toolbox

Unified communications (UC) is in an interesting phase of development, transforming from simply a workplace collaboration platform into the nexus for powerful business software integrations. Key to that evolutionary step are application programming interfaces (APIs).

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Politics of a New PBX: Managing Who Gets Which Phone

IT Toolbox

Over the years, as IP phones have become more advanced—color touchscreens, multiple lines, web-based applications, advanced unified communications (UC) functions—I’ve seen the political battles play out over and over again.

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What Makes Some IP Phones Better Than Others?

IT Toolbox

As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. Vendors and resellers that sell IP phones may overuse this cliché, but it’s still a true statement.

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How Bots Could Transform UC

IT Toolbox

Businesses that are already familiar with the concept of unified communications (UC) may simply conceive of it as a collaboration tool designed to enhance communications and boost productivity.

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Coming to a UC Platform Near You: Artificial Intelligence?

IT Toolbox

As unified communications (UC) platforms have matured and reached a healthy rate of adoption in the marketplace, much attention has been paid to how they will evolve to deliver even greater business value.

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CRM connectivity to digital phone networks to improve

IT Toolbox

The overlap between CRM systems and unified communications networks is about to get a major upgrade via a new partnership. Digerati says customers migrating

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