article thumbnail

Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

As financial services become more digital in nature, it’s important that banks think differently when using data analytics, security tools, and education to improve identity authentication and customer data privacy. Have you thought about what can be done with this device to enhance identity authentication?

article thumbnail

Report: 57% of consumers are tired of password authentication questions

Venture Beast

Consumers are so frustrated that many would rather shovel snow, sit in traffic or deal with a flight delay than reset their passwords. Read More.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Protecting Customer Accounts: The Defining Domain of Digital CISOs

CIO Business Intelligence

Authentication options: Internally, CISOs have a range of strong authentication options, including smartcards and tokens. Customer authentication options are limited by the technology that customers have at hand. One of those solutions is passwordless customer authentication using Fast Identity Online (FIDO) standards.

article thumbnail

Digital Experience and Security: Turning Unhappy Paths into Happy Paths for Your Customers

CIO Business Intelligence

User authentication is often an “unhappy path”. Through this lens, it’s easy to see why identity and authentication-related problems are such common causes of unhappy paths. For example, authentication systems may require additional layers of security such as SMS one-time passwords (OTPs), out-of-wallet questions, and CAPTCHA tests.

article thumbnail

5 Reasons Why a Good First Login Experience Can Drive Revenue

CIO Business Intelligence

Authentication problems are the most frustrating obstacles a customer will face online, and businesses must solve them if they want to increase their revenue and competitive edge. You might already have competitive prices, great customer service and a robust selection — but those hardly matter if customers get hung up on authentication.

article thumbnail

5 Reasons Why a Good First Login Experience Can Drive Revenue

CIO Business Intelligence

Authentication problems are the most frustrating obstacles a customer will face online, and businesses must solve them if they want to increase their revenue and competitive edge. You might already have competitive prices, great customer service and a robust selection — but those hardly matter if customers get hung up on authentication.

article thumbnail

Generative AI’s role in increasing IT efficiency

CIO Business Intelligence

In many cases, a genAI platform trained on the enterprise’s data — from telemetry data to knowledge base articles — can help individual employees, customers, and partners resolve IT issues all on their own. It analyzes past root cause reports to uncover authentic causal links between past and current events.