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Unleashing the power of banks’ data with generative AI

CIO Business Intelligence

The implications of generative AI on business and society are widely documented, but the banking sector faces a set of unique opportunities and challenges when it comes to adoption. If banks are to put their faith in AI, then transparency will be key to building trust. This is a problem banking leaders are increasingly aware of.

Banking 122
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It’s time to go paperless: are bank branches ready?

CIO Business Intelligence

When the chief banking officer of a $10.3B community bank visited a competing super-regional branch in her suburban New Jersey neighborhood, she noticed something troubling. Today’s rapidly rising rate environment is driving activity across the country’s 72,000 bank branches 2. Consider the following real-world scenarios. ●

Banking 97
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Should finance organizations bank on Generative AI?

CIO Business Intelligence

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. In the finance and banking industry, however, organizations are seeking extra guidance on the best way forward. In short, yes. But it’s an evolution. Regulatory compliance. Automation.

Banking 133
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Banking on customer experience and security via technology-based innovation

CIO Business Intelligence

Workflow automation and data analytics are streamlining document management, cross-checking data, assessing for risk, ensuring regulatory compliance, and so on. Banks continue investing in technologies that make the customer experience seamless, including mobile apps and peer-to-peer payments. Security and privacy.

Banking 98
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Data Science Fails: Building AI You Can Trust

The game-changing potential of artificial intelligence (AI) and machine learning is well-documented. Any organization that is considering adopting AI at their organization must first be willing to trust in AI technology.

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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO Business Intelligence

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

Banking 98
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Three Ways Banks Can Improve Identity Authentication and Customer Data Privacy

CIO Business Intelligence

Digitalization is a double-edged sword for banks, especially when it comes to security. As financial services become more digital in nature, it’s important that banks think differently when using data analytics, security tools, and education to improve identity authentication and customer data privacy.