US Banks Must Get Ready For Open Banking Now
Forrester IT
SEPTEMBER 14, 2023
Open banking is imminent in the US, and banks must prepare now to be ready for the CFPB's Personal Financial Data Rights rule.
High Levels Of Trust Elude US Financial Services Firms Again
Forrester IT
SEPTEMBER 19, 2023
US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.
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It Is Time You Tell Your Digital Money Story (Financial Institutions)
Forrester IT
JANUARY 10, 2024
Digital leaders from financial institutions (FIs) including banking, insurance, and wealth management can […] To help our clients do just that, we’ve created a digital measurement framework and customized it to specific industry sectors.
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A Few North American Mobile Banking Apps Lead, But None Stand Out
Forrester IT
OCTOBER 3, 2023
Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.
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The Future Of Financial Brands: Less Financial, More Brand
Forrester IT
MAY 15, 2020
A new crop of challenger brands, such as Alibaba, Amazon, Apple, Google, Starbucks, T-Mobile, Tencent, and Walmart, are on the prowl in the financial services category. And that should have traditional financial brands worried — very worried.
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COVID-19 Stokes The Chatbot Hype In Financial Services
Forrester IT
SEPTEMBER 18, 2020
COVID-19 and the associated containment measures are accelerating digital transformation and automation in financial services. However, […].
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Introducing The APAC Financial Services Customer Trust Index, 2022
Forrester IT
MAY 8, 2023
Earning and defending customers’ trust, considering the current volatility in financial markets, the infamous downfall of Credit Suisse, the collapse of First Republic Bank, and the ongoing banking scandal in China, requires a special commitment, not lip service. They also expect genuine […]
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Introducing The European Financial Services Customer Trust Index
Forrester IT
JUNE 27, 2023
We have launched the European Financial Services Customer Trust Index, 2022. Sadly, customers in France, Germany, Italy, and the UK generally rate their trust toward their banks as weak or — at best — moderate.
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Forrester’s 2021 Financial Services Architecture Survey Needs Your Input
Forrester IT
SEPTEMBER 28, 2021
Banks and other financial services firms always ask: “What are the others doing?” Source: Financial Services Firms Have Solid […].
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Toyota Confirms Personal and Financial Data Stolen in Nov Ransomware Attack
IT Toolbox
DECEMBER 13, 2023
Toyota customers’ full names, addresses, lease-purchase info, International Bank Account Numbers (IBAN) and contract information were impacted. The post Toyota Confirms Personal and Financial Data Stolen in Nov Ransomware Attack appeared first on Spiceworks.
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Forrester Reviews And Scores Indian Mobile Banking Apps: What We Learned
Forrester IT
SEPTEMBER 27, 2023
India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.
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Empowering Banks With Digital Cash Management Platforms
Forrester IT
JULY 26, 2023
In such an environment, it is imperative that they manage their cash flows well to finance their growth ambitions and mitigate financial risks. Corporates source these cash management services from their corporate banking partners. Banks on the other […]
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New Xenomorph Android malware targets more than 50 banking and financial applications
Tech Republic Security
FEBRUARY 23, 2022
Some banking malware targets mobile devices and can quickly steal money from banking accounts. Meet Xenomorph, a new malware targeting Android and more than 50 banking and financial applications.
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Building A Private Bank For The Next Generation
Forrester IT
APRIL 22, 2021
Significant gaps continue to exist in private banking, forcing firms to rethink pricing and organizational models. As a result, high-net-worth clients are not fully benefiting from some of the digital innovations that are changing how customers interact with their private banks.
Banking 539
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How banks and banking customers can protect themselves against financial crimes
Tech Republic Security
MARCH 4, 2021
Account takeovers and online banking fraud are two types of attacks on the rise against financial institutions and their customers, says Feedzai.
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After Retail Banking Now Banks Must Transform Their Corporate Banking!
Forrester IT
FEBRUARY 25, 2021
Digital transformation is coming to Corporate Banking. Corporate banking today is antiquated due to its highly customized and complex product offerings; lack of challengers to drive innovation; and strong barriers to switching for clients. Enterprise clients have lived with a sub-par experience for far too long.
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AI poised to replace entry-level positions at large financial institutions
CIO Business Intelligence
APRIL 12, 2024
Global banks and investment firms are currently mulling plans to replace entry-level financial analyst positions with artificial intelligence (AI), with as many as two-thirds of these positions potentially on the chopping block.
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The Future Of Banking Has Arrived
Forrester IT
JULY 29, 2020
Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking. The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].
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Central Bank Digital Currency In India: The New Money Is Here!
Forrester IT
FEBRUARY 9, 2023
India’s central bank, Reserve Bank of India (RBI), is now focusing on Central Bank Digital Currency (CBDC). The world of money is changing, and India has made impressive progress toward innovations in digital payments. Things have been a little hazy around the use of cryptocurrencies in India.
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Customers’ Trust Was Weak Across US Financial Services Brands In 2022
Forrester IT
NOVEMBER 8, 2022
How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.
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Financial Services Firms Need To Learn How To Earn Customers’ Trust
Forrester IT
NOVEMBER 8, 2022
How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful, it seems.
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Where Do Hong Kong Consumers Stand On The Financial Well-Being Spectrum?
Forrester IT
JULY 13, 2021
Even before the onset of the COVID-19 pandemic, Hong Kongers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future.
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A Glimpse Into The Future Of Banking
Forrester IT
JULY 16, 2020
COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. Many […].
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Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services
Forrester IT
SEPTEMBER 28, 2018
Digital banks are not eating the incumbent banks’ lunch (yet!) Lifestyle-app Alipay, the digital wallet and payments solution operated by Ant Financial, now has 700 […]. but they’re certainly demonstrating voracious appetite. million in a year.
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Europe Predictions 2021: Digital Acceleration In Financial Services
Forrester IT
OCTOBER 15, 2020
2020 has been a challenging year for financial services. Then, banks’ profits took a hit as banks set aside billions for loan loss provisions. First, COVID-19 hit insurers with business interruption and travel insurance claims.
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Open Banking Implementation Issues Give Rise To A New Breed Of Intermediaries
Forrester IT
JULY 9, 2020
For banks, open banking implementation is not straightforward – differing standards, specifications, and deployments result in the need to resolve complexity across interfaces. VCs poured over […].
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Where Do Singaporean Consumers Stand On The Financial Well-Being Spectrum?
Forrester IT
JULY 12, 2021
Even before the onset of the COVID-19 pandemic, Singaporean consumers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future.
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Nexus Android malware targets 450 financial applications
Tech Republic Security
MARCH 29, 2023
Learn how to protect your organization and users from this Android banking trojan. The post Nexus Android malware targets 450 financial applications appeared first on TechRepublic.
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Decoding China’s Central Bank Digital Currency
Forrester IT
JULY 13, 2021
The digital yuan, the central bank digital currency (CBDC) of China, has already been tested in several major cities across the country. With further rollouts in 2021/2022, we expect to see this digital currency significantly impact a variety of B2C and B2B industries across financial services, retail, transportation, and entertainment.
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Small Business Remains A Big Opportunity For Banks
Forrester IT
SEPTEMBER 28, 2023
In these unrelenting times, SMB owners and operators are hungry for capital, useful financial […]
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How To Build A Solid Business Case For Your Financial Well-Being Program
Forrester IT
JANUARY 26, 2023
Banks must build a robust business case and demonstrate ROI to support their financial well-being programs.
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European Banks Struggle To Earn High Levels Of Customer Trust
Forrester IT
DECEMBER 18, 2023
Customers in France, Italy, Spain, in the UK generally rate their trust towards their bank as "weak" or - at best - moderate.
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DBS Bank’s Billion-Dollar AI Dream
Forrester IT
APRIL 17, 2024
Financial services firms are at various stages of defining their vision for AI and what value AI can bring to their organization. Singapore-based DBS Bank stands as a role model for these firms. In reality, most firms are still far from realizing significant commercial value from their AI investments.
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Predictions 2019: Financial Services Firms Shift Their Focus To Operational Efficiency
Forrester IT
NOVEMBER 7, 2018
In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health.
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Three Features That Will Set Your Mobile Banking App Apart
Forrester IT
NOVEMBER 15, 2022
Forrester has been tracking emerging capabilities, products, services, and features that customers will expect and demand on banks’ apps in the next three years. Here are three mobile banking features from the second of two reports we’ve recently released: Carbon footprint tools and green financial products.
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European Banks Must Deliver Better User Experience On Their Mobile Apps
Forrester IT
NOVEMBER 23, 2020
Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 52% of Italian and 42% French online adults have done their banking on a mobile website or app in the past month.
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Banking Functionality Doesn’t Differentiate Banking Software Anymore, But Technology And Ecosystems Do
Forrester IT
NOVEMBER 7, 2022
Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry's expanding requirements.
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UK Banks’ Mobile Apps Have Stalled In Terms of Functionality
Forrester IT
NOVEMBER 23, 2020
Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.
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Escobar mobile malware targets 190 banking and financial apps, steals 2FA codes
Tech Republic Security
MARCH 17, 2022
The post Escobar mobile malware targets 190 banking and financial apps, steals 2FA codes appeared first on TechRepublic. A new Android mobile malware dubbed Escobar has hit the cybercrime underground market. Read more about it and see how to protect yourself from this threat.
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The Future Is Here: Google Moves Forward With Its Banking Marketplace
Forrester IT
AUGUST 5, 2020
As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. Late last year, I blogged about Google’s move into banking and […]. And Google is now moving ahead with its plan to launch one of those marketplaces.
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Forrester Reviews And Scores Indian Mobile Banking Apps: What We Learned
Forrester IT
SEPTEMBER 27, 2023
India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Consumer Asia Pacific Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.
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A Guide For Finserv Leaders On Building Their Financial Well-Being Program
Forrester IT
NOVEMBER 20, 2020
The pandemic has also changed how customers bank, get insurance, and manage their finances. In addition to these COVID-19 changes, governments, regulators, and shareholders are now demanding higher standards and mandating financial services firms to better serve and […].
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Predictions 2022: Banks Will Double Down On Innovation
Forrester IT
NOVEMBER 2, 2021
To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.
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Automation Opportunities Abound In Corporate Banking
Forrester IT
FEBRUARY 9, 2023
It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. Now is the time when corporate banks change the way they serve clients. They struggle with an installed base of pre-modern applications and archaic processes.
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