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Forrester’s 2023 Singapore CX Index Shows Scores Flat To Down

Forrester IT

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

Banking 439
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How to Get the Best Cyber-Insurance Deal

Information Week

Cyberattackers can drain an organization's bank account. So can a bad cyber-insurance policy.

Insurance 179
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It Is Time You Tell Your Digital Money Story (Financial Institutions)

Forrester IT

Digital leaders from financial institutions (FIs) including banking, insurance, and wealth management can […] To help our clients do just that, we’ve created a digital measurement framework and customized it to specific industry sectors.

Financial 254
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First Citizens Bank is buying Silicon Valley Bank’s deposits and loans

GeekWire

The deal with First Citizens may provide some market stability following a tumultuous past few weeks since Silicon Valley Bank went down. GeekWire Photo / Nate Bek) First Citizens Bank has agreed to purchase all deposits and loans of Silicon Valley Bank, the Federal Deposit Insurance Corporation announced late Sunday.

Banking 138
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Data Science Fails: Building AI You Can Trust

AI has the power to transform countless industries — including the healthcare, banking, insurance, and public service sectors, to name just a few — by introducing new efficiencies and revealing new opportunities for companies to solve problems.

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Minh Le, former Silicon Valley Bank leader in Seattle, joins Stifel Bank as managing director

GeekWire

Minh Le, a longtime Silicon Valley Bank leader in the Seattle region, is joining Stifel Bank. GeekWire File Photo / Todd Bishop) Longtime Seattle-area tech mainstay Minh Le has joined Stifel Bank as managing director, following a 14-year career with Silicon Valley Bank. ” “It’s been uplifting and inspiring.

Banking 118
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Introducing The APAC Financial Services Customer Trust Index, 2022

Forrester IT

Earning and defending customers’ trust, considering the current volatility in financial markets, the infamous downfall of Credit Suisse, the collapse of First Republic Bank, and the ongoing banking scandal in China, requires a special commitment, not lip service. They also expect genuine […]

Financial 195