Forrester IT

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.

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Banking Mobile Financial Data 251

Forrester IT

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 52% of Italian and 42% French online adults have done their banking on a mobile website or app in the past month.

Banking 264

Banking Mobile Financial Data 264

Forrester IT

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences of more than a dozen banking brands’ apps across the US and Canada.

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Banking Mobile Research Strategy 276

Forrester IT

NOVEMBER 15, 2022

Forrester has been tracking emerging capabilities, products, services, and features that customers will expect and demand on banks’ apps in the next three years. Here are three mobile banking features from the second of two reports we’ve recently released: Carbon footprint tools and green financial products.

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Banking Mobile Financial Tools 195

Forrester IT

NOVEMBER 5, 2021

Forrester reviewed the mobile apps of 13 European banking brands in June and July of 2021 for both functionality and user experience.

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Banking Mobile 195

Forrester IT

AUGUST 28, 2019

It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. We benchmarked the usability and functionalities of five mobile banking apps in Hong Kong: Bank of China (BoC), Bank of East Asia (BEA), DBS Bank Hong Kong, HSBC, and Standard Chartered Bank.

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Banking Mobile 252

Forrester IT

SEPTEMBER 28, 2018

Digital banks are not eating the incumbent banks’ lunch (yet!) but they’re certainly demonstrating voracious appetite. In the UK, Monzo recently hit the one million customer mark, whilst Revolut has almost tripled its customers to 2.8 million in a year.

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Banking Mobile Industry Financial 418

Forrester IT

MAY 29, 2019

Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […]. The drivers are manifold.

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Banking Mobile Financial Strategy 314

Forrester IT

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances.

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Banking Mobile Meeting Research 345

Forrester IT

NOVEMBER 2, 2021

Each year, my colleague Andrew Hogan and I review mobile websites of top US banks to understand how effectively banks are meeting customers’ expectations, when it comes to finding, researching, and applying for a checking account. We review functionality and observe users as they try to complete their tasks.

Banking 195

Banking Mobile Meeting Research 195

Forrester IT

JULY 15, 2020

How we bank has also changed dramatically. It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services. With social distancing rules and […].

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Banking Mobile Social Financial 294

Forrester IT

MAY 15, 2019

Mobile apps have become the touchpoint of choice for millions of people to manage their finances and Forrester regularly reviews those of leading banks. We just published our latest evaluations of the apps of the big five Canadian banks: CIBC, RBC, BMO, Scotiabank, and TD Canada Trust.

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Banking Mobile 378

Forrester IT

MAY 31, 2018

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment.

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Banking Mobile Retail Report 247

Forrester IT

JULY 29, 2020

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking. The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].

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Banking Retail Financial Strategy 536

Forrester IT

NOVEMBER 3, 2021

Each year, my colleague Andrew Hogan and I review mobile websites of top Canadian banks to understand how effectively banks are meeting customers’ expectations, specifically when it comes to finding, researching, and applying for a chequing account. We review functionality and observe users as they try to complete their goals.

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Banking Mobile Meeting Research 150

Forrester IT

JUNE 26, 2019

The good news is…we are bringing some warmth and cheer to this cold winter, sharing our 2019 Forrester Banking Wave on Australian Mobile […].

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Banking Mobile Research 263

Forrester IT

MAY 3, 2019

On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year. This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI.

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Mobile Banking Telecommunications Financial 342

Forrester IT

OCTOBER 20, 2021

My colleague Julie Ask and I recently wrote on how banks are using mobile notifications and emerging tech (based on a survey of executives and digital business leaders at banking providers). The full research (only available to Forrester clients) includes more than 50 slides of data and insights.

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Banking Survey Mobile Research 195

Forrester IT

APRIL 23, 2020

What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far. Their responses show that many banks are missing the mark by making COVID-19 content hard […].

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Banking Mobile 502

Forrester IT

AUGUST 5, 2020

As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. Late last year, I blogged about Google’s move into banking and […]. And Google is now moving ahead with its plan to launch one of those marketplaces.

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Banking Google Research Financial 440

Forrester IT

OCTOBER 22, 2021

Mobile apps have become the channel of choice for millions of Europeans. Forrester’s data shows that some 40% of French, 54% of Italian, and 54% of UK online adults have done their banking on a smartphone in the past month. We have been evaluating mobile banking apps for over a decade through our Digital Experience […].

Banking 195

Banking Mobile Data Applications 195

Forrester IT

AUGUST 24, 2020

As we are reviewing mobile banking apps for our coming European Digital Experience Review™ research, I am noticing a growing gap between leaders and laggards on both user experience and functionalities offered in app. The main reason that keeps laggards behind resides in their mobile experience strategy – or rather the lack of it.

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Mobile Banking Strategy Research 294

Tech Republic Security

MARCH 17, 2022

A new Android mobile malware dubbed Escobar has hit the cybercrime underground market. The post Escobar mobile malware targets 190 banking and financial apps, steals 2FA codes appeared first on TechRepublic. Read more about it and see how to protect yourself from this threat.

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Malware Banking Financial Mobile 140

Forrester IT

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

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Banking Course Strategy Financial 378

Forrester IT

JULY 4, 2019

Mobile apps have become the touchpoint of choice for millions of people to manage their finances, this is especially true for China where the customers are among the most empowered in the world.

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Banking Mobile 312

Tech Republic Security

FEBRUARY 23, 2022

Some banking malware targets mobile devices and can quickly steal money from banking accounts. Meet Xenomorph, a new malware targeting Android and more than 50 banking and financial applications.

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Malware Banking Financial Applications 197

Tech Republic Security

JUNE 11, 2020

With increased use, phony apps and banking trojans will try to steal account credentials, according to the FBI.

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Banking Mobile 209

GeekWire

FEBRUARY 28, 2023

(Archway Photo) Key Takeaways Archway , spun out of Washington Federal (WaFd), provides digital banking infrastructure to regional banks. The Seattle-area startup raised $15 million in a round co-led by WaFd Bank and Madrona Venture Group. The goal is to help community banks stay competitive with giants like J.P

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Banking Development Software Software 124

Computer Weekly

NOVEMBER 9, 2016

Banking giant opens up about how cloud and DevOps adoption is helping it cope with the growing consumer demand for mobile and online banking services

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Banking Mobile Devops Agile 216

Forrester IT

MARCH 26, 2019

The bigger concern for digital banks, traditional banks, […]. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards.

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Banking Industry Apple Programming 392

Forrester IT

FEBRUARY 19, 2019

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

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Small Business Banking Retail Research 359

CIO Business Intelligence

AUGUST 22, 2022

Along with nearly every other industry, banking is facing greater competitive pressure than ever. As banks continue to face this reality, they’re also tasked with addressing a variety of rapidly changing issues, including those surrounding data protection, adoption of cryptocurrency, and anonymizing data (AI models). .

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Banking Financial Authentication Mobile 129

CIO Business Intelligence

MARCH 5, 2024

Recently, that’s exactly the course Gisela Riggan, EVP and CIO at Prosperity Bank, chose to pursue, and she selected BMC as her technology partner. Prosperity Bank already has a strong reputation for running a lean, profitable business. What makes us unique is that we still have a community bank philosophy. IT is super thin.”

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Banking Course Engineering Mobile 64

Computer Weekly

AUGUST 11, 2017

Spanish bank BBVA has the best mobile banking app in the world, according to Forrester Research

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Banking Mobile Research 132

CIO Business Intelligence

FEBRUARY 5, 2024

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

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Banking Oracle Financial Cloud 119

SecureWorld News

FEBRUARY 15, 2024

A sophisticated form of mobile malware dubbed "GoldPickaxe" has been uncovered, which collects facial recognition data to produce deepfake videos, enabling hackers to bypass biometric authentication protections on banking apps. The hackers rely heavily on social engineering tactics to distribute the malware.

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Malware Authentication Mobile Engineering 72

Forrester IT

SEPTEMBER 24, 2019

Spain’s BBVA has come top in Forrester’s global mobile banking app reviews for the third year in succession. Over the past few months, a team of Forrester analysts and other researchers has reviewed the functionality and user experience of 54 leading mobile banking apps from around the world.

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Banking Mobile Research 82