Forrester IT

FEBRUARY 19, 2019

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

Small Business 358

Small Business Banking Retail Research 358

Forrester IT

NOVEMBER 2, 2021

Each year, my colleague Andrew Hogan and I review mobile websites of top US banks to understand how effectively banks are meeting customers’ expectations, when it comes to finding, researching, and applying for a checking account. We review functionality and observe users as they try to complete their tasks.

Banking 195

Banking Mobile Meeting Research 195

Forrester IT

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances.

Banking 345

Banking Mobile Meeting Research 345

CIO Business Intelligence

FEBRUARY 16, 2024

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready. Generative AI, Innovation

Banking 113

Banking Microsoft Malware Virtualization 113

CIO Business Intelligence

FEBRUARY 16, 2024

The implications of generative AI on business and society are widely documented, but the banking sector faces a set of unique opportunities and challenges when it comes to adoption. If banks are to put their faith in AI, then transparency will be key to building trust. This is a problem banking leaders are increasingly aware of.

Banking 119

Banking Data Financial Report 119

Forrester IT

NOVEMBER 3, 2021

Each year, my colleague Andrew Hogan and I review mobile websites of top Canadian banks to understand how effectively banks are meeting customers’ expectations, specifically when it comes to finding, researching, and applying for a chequing account. We review functionality and observe users as they try to complete their goals.

Banking 150

Banking Mobile Meeting Research 150

Forrester IT

JUNE 26, 2019

Co-authored with Riccardo Pasto, Senior Analyst and Seles Sebastin, Senior Research Associate It’s that time of the year again—a cold and wet June in Sydney as we try to survive another winter.

Banking 256

Banking Mobile Research 256

CIO Business Intelligence

JULY 20, 2023

Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition. Source: “Innovation Digital Listening Research.” Security and privacy.

Banking 98

Banking Security Artificial Intelligence Research 98

Forrester IT

NOVEMBER 9, 2020

Banking Leaders: Make Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. Different industries, including banking, face disparate consumer trends, resource availability, and revenue potential during the pandemic and its aftermath.

Banking 254

Banking Budget Trends Resources 254

CIO Business Intelligence

JUNE 2, 2022

Hot technologies for banks also include 5G , natural language processing (NLP) , microservices architecture , and computer vision, according to Forrester’s recent Top Emerging Technologies in Banking In 2022 report. 5G aids customer service. 5G aids customer service.

Banking 144

Banking Artificial Intelligence Financial Architecture 144

CIO Business Intelligence

FEBRUARY 5, 2024

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 118

Banking Oracle Financial Cloud 118

GeekWire

JANUARY 21, 2023

(Bigstock Image) Moonstone Bank , the digital lender with ties to FTX, announced this week it will wind down plans to offer banking services for industries such as crypto and cannabis. It was acquired in 2020 by FBH Corporation, owned by Jean Chalopin, also the chairman of Bahamas-based Deltec Bank. Its net worth was $5.7

Banking 103

Banking Financial Industry Insurance 103

GeekWire

DECEMBER 10, 2022

bank regulators to investigate the ties between the banking industry and cryptocurrency firms including Farmington, Wash.-based based Moonstone Bank. million in venture funding from Alameda Research, a sister company of failed cryptocurrency exchange FTX. Elizabeth Warren (D-Mass.) Tina Smith (D-Minn.) are pressing U.S.

Banking 91

Banking Insurance Financial .Net 91

Forrester IT

FEBRUARY 3, 2020

Here’s what real-world bank prospects told us about trying to open a checking account: “The website did not fully answer my question. ” “There were so many descriptive words that I had a hard time trying to decide. ” “The checking account page was sort of confusing. […].

Banking 284

Banking Research 284

GeekWire

MARCH 13, 2023

Silicon Valley Bank worked with an estimated 80% of venture-backed startups in Seattle. GeekWire spoke with startup CEOs and investors to get their reaction to the government’s decision to backstop deposits and what changes they expect as a result of the bank’s sudden collapse. There could be some silver linings.

Banking 120

Banking Insurance Government Security 120

Forrester IT

JULY 8, 2016

The World Bank explains Islamic finance as "equity-based, asset-backed, ethical, sustainable, environmentally and socially responsible finance." Islamic banking. banking platform transformation. banking platforms. However, the market is relevant for other key reasons: Read more Categories: Application Transformation.

Banking 150

Banking Financial Applications Social 150

GeekWire

NOVEMBER 29, 2022

A bank in rural Washington state sought to distance itself from FTX on Tuesday following a report last week detailing its connections to the failed cryptocurrency exchange. 23 that FBH, the parent company of Farmington State Bank, received $11.5 Moonstone Bank’s reputation as well.” Moonstone Bank’s reputation as well.”

Banking 103

Banking Company Financial CTO Hire 103

CIO Business Intelligence

OCTOBER 26, 2022

Digitalization is a double-edged sword for banks, especially when it comes to security. As financial services become more digital in nature, it’s important that banks think differently when using data analytics, security tools, and education to improve identity authentication and customer data privacy.

Authentication 95

Authentication Banking Data Knowledge Base 95

Forrester IT

SEPTEMBER 6, 2019

Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)! In it, Oliwia Berdak and […].

Video 354

Video Research Financial Survey 354

Computer Weekly

APRIL 6, 2017

Traditional retail banks cannot rely on customer loyalty if service levels drop as a result of branch closures and staff cuts

Banking 116

Banking Research Retail 116

Forrester IT

SEPTEMBER 3, 2019

“I been laid off from work My rent is due My kids all need Brand new shoes So I went to the bank To see what they could do They said son – looks like bad luck Got-a hold on you. Money’s too tight to mention.” If you were around in the Eighties, you might […].

Financial 281

Financial Banking Research Strategy 281

Forrester IT

NOVEMBER 8, 2022

Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022. How well did US financial services firms rank in terms of customers’ trust in 2022?

Financial 195

Financial Insurance Banking Research 195

CIO Business Intelligence

OCTOBER 20, 2023

For banks, data-driven decisions based on rich customer insight can drive personalized and engaging experiences and provide opportunities to find efficiencies and reduce costs. For Bud, the highly scalable, highly reliable DataStax Astra DB is the backbone, allowing them to process hundreds of thousands of banking transactions a second.

Financial 127

Financial Banking Google Artificial Intelligence 127

Information Week

NOVEMBER 23, 2018

Research shows that banks have been slow to embrace the cloud, but maybe the reasons behind their reluctance don't apply any more.

Banking 131

Banking Cloud Industry Strategy 131

GeekWire

MAY 11, 2020

Seattle Cancer Care Alliance and the Fred Hutchinson Cancer Research Center are headquartered in Seattle’s South Lake Union neighborhood. Nancy Davidson, president and executive director of SCCA, said she applauded Bank of America “for doing its part to keep our providers and patients safe.” Fred Hutch Photo).

Banking 120

Banking Research Security Development 120

Computer Weekly

AUGUST 11, 2017

Spanish bank BBVA has the best mobile banking app in the world, according to Forrester Research

Banking 132

Banking Mobile Research 132

Forrester IT

MAY 3, 2019

As an analyst researching user experience (UX), I’ve recently been conducting UX reviews of many banks’ mobile banking apps for an upcoming report. And I’ve been struck by how many of them contain poorly written content. Copywriting matters.

Banking 374

Banking Mobile Research Report 374

Forrester IT

AUGUST 24, 2020

As we are reviewing mobile banking apps for our coming European Digital Experience Review™ research, I am noticing a growing gap between leaders and laggards on both user experience and functionalities offered in app. The main reason that keeps laggards behind resides in their mobile experience strategy – or rather the lack of it.

Mobile 284

Mobile Banking Strategy Research 284

Forrester IT

APRIL 17, 2024

In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them. This blog introduces you to the report on how each provider measures up and helps enterprise technology leaders select the right one for their needs.

Research 242

Research Enterprise Enterprise Report 242

Forrester IT

NOVEMBER 18, 2020

Our research shows that customer experience (CX) leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products. Yet most of the world’s largest financial services businesses cannot clearly answer the questions: “How much is CX improvement worth in annual profit?”

Insurance 212

Insurance Banking Financial Research 212

Computer Weekly

AUGUST 26, 2016

IBM X-Force researchers advise banks to use adaptive malware detection and real-time endpoint malware intelligence to counter the latest evolution of Ramnit banking malware

Banking 100

Banking Malware IBM Research 100

GeekWire

MAY 4, 2023

AI researcher Diego Granziol is suing Amazon after the company withdrew his job offer after he relocated from London to Seattle. A London-based artificial intelligence researcher who accepted a role as an applied scientist with Amazon in May 2022 says he went through an eight-month U.S. ”

Research 143

Research Artificial Intelligence Industry Resources 143

Forrester IT

SEPTEMBER 24, 2019

Spain’s BBVA has come top in Forrester’s global mobile banking app reviews for the third year in succession. Over the past few months, a team of Forrester analysts and other researchers has reviewed the functionality and user experience of 54 leading mobile banking apps from around the world.

Banking 82

Banking Mobile Research 82

Forrester IT

OCTOBER 2, 2019

Forrester just published new research outlining the future of small and midsize business banking (also called SME banking to refer to SMEs, or small- and medium-sized enterprises). If you’re an executive at a traditional bank, it contains some grim and gloomy predictions.

Banking 77

Banking Research Enterprise Enterprise 77

Forrester IT

AUGUST 28, 2019

(Coauthored with Riccardo Pasto, senior analyst, Nancy Lin, senior research associate, and Han Bao, senior research associate) It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub.

Banking 63

Banking Mobile Research 63

Trends in the Living Networks

AUGUST 21, 2011

While financial services and banking were traditionally highly relationship-based, the shift to online has significantly eroded those relationships. Matthew Warren, and Dr. Shona Leitch from Deakin University have done some interesting research in their paper A study on how Australian banks use social media. Get serious!

Banking 133

Banking Media Social Research 133

Dataconomy

JULY 26, 2023

The development of banking and financial software is essential to the banking sector’s digital transformation. Banks and other financial organizations may simplify operations, boost security, and provide clients with better services thanks to these software solutions. Multiple account types (savings, checking, etc.),

Software Development 36

Software Development Banking Financial Software 36