Forrester IT

NOVEMBER 7, 2022

Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry's expanding requirements.

Banking 195

Banking Software Software Retail 195

Forrester IT

APRIL 15, 2020

As Australian banking leaders roll out initiatives to help consumers and small business owners cope with the fallout from the coronavirus, they also face an impending deadline: to make consumer data available by July this year. Although open banking was announced two years ago, most Australian banks […].

Banking 405

Banking Small Business Data Financial 405

Forrester IT

AUGUST 5, 2020

As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. Late last year, I blogged about Google’s move into banking and […]. And Google is now moving ahead with its plan to launch one of those marketplaces.

Banking 433

Banking Google Research Financial 433

Forrester IT

AUGUST 7, 2020

A few days ago, I discussed application architecture in banking with a banking software vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance. The vendor quickly suggested that its solutions align with Forrester’s concept of a lean core.

Banking 468

Banking Architecture Applications Software 468

Forrester IT

SEPTEMBER 11, 2020

A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.

Banking 322

Banking Software Software Retail 322

Forrester IT

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada.

Banking 353

Banking Mobile Research Financial 353

Forrester IT

JULY 15, 2020

How we bank has also changed dramatically. It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services. With social distancing rules and […].

Banking 284

Banking Mobile Social Financial 284

Forrester IT

JULY 16, 2020

COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. We see four clear themes forming in the research.

Banking 265

Banking Financial Research Report 265

Forrester IT

MARCH 27, 2023

Read on for a look at Forrester’s evaluation of the 13 most significant open banking intermediaries: The Forrester Wave™: Open Banking Intermediaries, Q1 2023.

Banking 195

Banking Financial Architecture Applications 195

Forrester IT

JULY 1, 2022

Application architectures in banks cannot afford to treat product-centricity as a stepchild, but need to focus on it as much as on customer-centricity. Product externalization helps banks move in this direction.

Banking 195

Banking Architecture Applications Strategy 195

Forrester IT

JULY 28, 2021

Banks don't need new core banking systems, they need new paradigms to deliver core banking capabilities - and they need them today or tomorrow.

Banking 284

Banking System Financial Strategy 284

CIO Business Intelligence

AUGUST 28, 2022

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 98

Banking Strategy Artificial Intelligence Financial 98

CIO Business Intelligence

SEPTEMBER 2, 2022

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 97

Banking Strategy Artificial Intelligence Financial 97

Forrester IT

JULY 9, 2020

For banks, open banking implementation is not straightforward – differing standards, specifications, and deployments result in the need to resolve complexity across interfaces. VCs poured over […].

Banking 312

Banking Financial Meeting Strategy 312

Forrester IT

MAY 29, 2019

Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […]. The drivers are manifold.

Banking 311

Banking Mobile Financial Strategy 311

Forrester IT

MAY 23, 2022

Modern banking platforms allow banks to elevate their customer experience and deliver more business value more seamlessly and more effectively. Banks and their technology teams can leverage market dynamics to make digital transformation more feasible both architecturally and economically.

Banking 195

Banking Architecture Trends Software 195

Forrester IT

JUNE 10, 2019

On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades. The closure of Finn does bring up some important lessons for […].

Banking 341

Banking Examples Financial Strategy 341

Forrester IT

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences of more than a dozen banking brands’ apps across the US and Canada.

Banking 265

Banking Mobile Research Strategy 265

CIO Business Intelligence

MARCH 26, 2024

With the goal to enhance intelligence in the digital banking arena, Huawei has unveiled a new framework to bolster infrastructure resilience. In 2023, the number of cyber attacks on global banks increased by 520%, and the average service recovery time of financial institutions after ransomware attacks was 16.3

Banking 59

Banking Strategy Disaster Recovery Financial 59

GeekWire

FEBRUARY 28, 2023

(Archway Photo) Key Takeaways Archway , spun out of Washington Federal (WaFd), provides digital banking infrastructure to regional banks. The Seattle-area startup raised $15 million in a round co-led by WaFd Bank and Madrona Venture Group. The goal is to help community banks stay competitive with giants like J.P

Banking 124

Banking Development Software Software 124

CIO Business Intelligence

FEBRUARY 5, 2024

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 118

Banking Oracle Financial Cloud 118

Forrester IT

MARCH 26, 2019

The bigger concern for digital banks, traditional banks, […]. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards.

Banking 391

Banking Industry Apple Programming 391

Forrester IT

FEBRUARY 19, 2019

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

Small Business 358

Small Business Banking Retail Research 358

Forrester IT

OCTOBER 22, 2021

Forrester’s data shows that some 40% of French, 54% of Italian, and 54% of UK online adults have done their banking on a smartphone in the past month. We have been evaluating mobile banking apps for over a decade through our Digital Experience […]. Mobile apps have become the channel of choice for millions of Europeans.

Banking 195

Banking Mobile Data Applications 195

Forrester IT

OCTOBER 26, 2022

Are you responsible for building, improving, or evolving your company’s digital business strategy? If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you!

Strategy 195

Strategy Healthcare Retail Travel 195

Forrester IT

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […].

Banking 345

Banking Mobile Meeting Research 345

Forrester IT

JULY 16, 2020

As part of our upcoming research report on the future of banking, Jacob Morgan and I have been interviewing financial services experts around the globe. Out of that research, four clear themes have emerged. These themes are already starting to play out now but will be far more prominent by 2025 and table stakes by […].

Banking 265

Banking Research Financial Report 265

GeekWire

JANUARY 21, 2023

(Bigstock Image) Moonstone Bank , the digital lender with ties to FTX, announced this week it will wind down plans to offer banking services for industries such as crypto and cannabis. It was acquired in 2020 by FBH Corporation, owned by Jean Chalopin, also the chairman of Bahamas-based Deltec Bank. Its net worth was $5.7

Banking 104

Banking Financial Industry Insurance 104

Forrester IT

OCTOBER 1, 2019

So how well do banks earn loyalty with the quality of their customer experience? We’ve just released Forrester’s US Banking Customer Experience Index for 2019. Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference and loyalty, and can charge more for their products.

Banking 212

Banking Survey B2C Strategy 212

Forrester IT

APRIL 29, 2022

Banks are investing in a wide range of emerging technologies. Not all have equal potential today. Find out what’s hot and what’s not.

Banking 195

Banking Financial Business Intelligence Strategy 195

Forrester IT

MARCH 27, 2023

This decision has made headlines because many had hoped for a pause on the Federal Reserve’s continuous interest rate hikes due to the banking system’s volatility. The Federal Reserve announced on Wednesday that it is hiking interest rates by 25 basis points to a range of 4.75% to 5%. A primary reason for the interest rate […]

Strategy 195

Strategy Banking 195

CIO Business Intelligence

SEPTEMBER 2, 2022

I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.

Banking 90

Banking Financial Applications B2C 90

CIO Business Intelligence

AUGUST 31, 2022

I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.

Banking 89

Banking Financial Applications B2C 89

CIO Business Intelligence

JULY 20, 2023

Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition. Conducted by Quadrant Strategies for Iron Mountain. Security and privacy.

Banking 98

Banking Security Artificial Intelligence Research 98

SecureWorld News

NOVEMBER 10, 2023

The Industrial and Commercial Bank of China (ICBC), recognized as the world's largest commercial bank, has fallen victim to a ransomware attack. The bank, in response to the incident, promptly disconnected and isolated affected systems to contain the breach. Despite the disruption, ICBC successfully cleared U.S.

Banking 90

Banking Financial Groups Programming 90