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Despite Economic Headwinds, Malaysian Banks Continue to Improve CX Quality

Forrester IT

Our annual CX Index benchmarking study conducted in Malaysia since 2021 answers the question, “Which banks in Malaysia provide the best customer […]

Banking 387
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Banking Up For Grab In Singapore

Forrester IT

Following in Hong Kong’s footsteps, Singapore’s regulator – Monetary Authority of Singapore (MAS) – has confirmed that it is currently studying the possibility of issuing digital-only banking licenses to organizations with a “non-bank” parentage, which was first reported on May 7th, 2019 by various news outlets.

Banking 371
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Forrester’s 2023 Singapore CX Index Shows Scores Flat To Down

Forrester IT

Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance. This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped.

Banking 439
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Quick Study: Optimizing Cloud Spending

Information Week

Cloud, financial, and IT experts share advice on how enterprises can reap the benefits of cloud services without breaking the bank.

Study 164
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How Banks Are Winning with AI and Automated Machine Learning

Banks have always relied on predictions to make their decisions. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics.

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Quick Study: Emerging Fintech

Information Week

Here’s a curated collection of our articles on what the banking and investment sectors are doing with new financial technologies and how those techs prepare businesses for the future.

Study 197
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Banking on customer experience and security via technology-based innovation

CIO Business Intelligence

Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition. Security and privacy. Conducted by Quadrant Strategies for Iron Mountain.

Banking 98
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How Banks Are Winning with AI and Automated Machine Learning

Banks have always relied on predictions to make their decisions. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics. Today, banks realize that data science can significantly speed up these decisions with accurate and targeted predictive analytics.