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Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform

Spearline Testing

Spearline also brings market-leading WebRTC testing solutions that enable the monitoring of voice and video delivered through Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms like NICE CXOne, Amazon Connect, Genesys Cloud RingCentral and Zoom.

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IT services company Atos finalizes plan for IBM-style split

CIO Business Intelligence

The closest thing in its portfolio is a stake in Aareal Group, a bank that has an ERP software subsidiary, Aareaon, which provides digital solutions for the European property industry. Atos had planned to divide into two publicly listed companies, but on August 1 announced it is taking a different route.

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Why State & Local Governments Should be Prepared for Cloud

Cloud Musings

Jeremy is a Cisco Certified Internetwork Expert (CCIE) with more than 13 years of experience in IT, focusing heavily on unified communications, LAN/WAN and data center technologies. RISC Networks services virtually every type of industry, including pharmaceuticals, healthcare, manufacturing, retail, banking, finance and technology.

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Who will be the Next Tech Titan? Cast your vote in the GeekWire Awards

GeekWire

CEO background: Anoop Gupta is a former technical assistant to Bill Gates who previously led Microsoft’s Unified Communications Group. He won CEO of the Year at the 2022 GeekWire Awards.

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DTMF issues have nowhere to hide with toll free and local number testing

Spearline Testing

Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting through to the correct departments. Let’s take a look at the best method of testing your DTMF transmission, but first, let’s get back to basics.

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Never receive a false notification with Spearline alerts

Spearline Testing

Read how West Unified Communications applied Spearline alerts to pro-actively raise issues with their carriers and resolve them in a timely manner. ” Gregor Rennie, EMEA Carrier Account Manager, West Unified Communications. Case study. Find out more about Spearline alerts.

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Voice — set to disrupt business communications

CIO Business Intelligence

It has implemented a single unified communications platform for all its operating countries and staff that supports telephony, video and audio conferencing, contact centre, analytics and reporting, and integration with Microsoft Teams and Salesforce. The full potential of this integration is still being realised.