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Virtual Banks In Hong Kong Are In A Race To Win, Serve, And Retain Customers

Forrester IT

In the past three years, eight virtual banks have started operations in Hong Kong and have achieved early results in customer acquisition. Some of these results were also echoed in Forrester’s survey data from the past year: 44% of Hong Kongers opened a virtual bank account in the first six months in 2021, for example. […].

Banking 195
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Virtual banks in Hong Kong set to rekindle the retail banking experience

Forrester IT

(Co-authored with Nancy Lin, Senior Associate) The Hong Kong Monetary Authority (HKMA) recently announced 8 new virtual banking licenses in the market and their operators will all launch new digital-only banks there before or in early 2020.

Banking 243
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The Future Of Banking Has Arrived

Forrester IT

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking. The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].

Banking 536
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Mox Bank drives a high-performance operating model to deliver new digital banking experiences in Hong Kong

Forrester IT

While the Hong Kong market is mature in terms of traditional banking products, Forrester has found that digital banking’s pre-sale and post-sale journeys there lag those in other advanced economies. Forrester […].

Banking 195
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The generative AI revolution is transforming how banks work

CIO Business Intelligence

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready. Generative AI, Innovation

Banking 132
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The Future Of Banking: Invisible, Connected, Insights-Driven, And Purposeful

Forrester IT

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 380
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57,000 Bank of America Customers' Data Compromised in Breach

SecureWorld News

Bank of America is notifying customers that their personal information was compromised in a data breach impacting Infosys McCamish Systems (IMS), a third-party vendor. At least 57,028 Bank of America customers were directly impacted. The breach reportedly occurred after IMS was hacked in November 2023.

Banking 98