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Tier It Up: A Winning Strategy For Customer Success Management Programs

Forrester IT

When my B2B clients on Forrester’s Customer Experience (CX) Council first start considering a customer success management (CSM) program to boost their retention and enrichment, I often hear that initial flash of concern: How do I scale the same CSM practices across my entire book of business?

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Samsung adds TVs, soundbars, and more smartphones to its self-repair program

TechSpot

Some of the new devices added to the program as part of the latest expansion include the Galaxy S23 series smartphones, the Galaxy Z Fold 5 and Z Flip 5 foldables, the Galaxy Tab S9-series tablets, and the Galaxy Book 2-series laptops. Samsung also added several home entertainment gadgets to. Read Entire Article

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Microsoft design exec turns to AI to illustrate son’s book about coping with anxiety

GeekWire

“Max & The Purple Anxiety Monster” is a new children’s book written by Judah Friedman and illustrated by his father, Jon Friedman, a design VP at Microsoft. His skills came in handy on “Max & The Purple Anxiety Monster,” a new book that his 13-year-old son wrote about coping with his anxious feelings.

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The Future of Reading: Augmented Reality Books

Kitaboo

Augmented reality books have facilitated active participation in learners as opposed to the conventional teaching-listening method. While using augmented reality books , a person can continue accessing paper-based textbooks with an add-on of a virtual environment for an immersive experience. What are Augmented Reality Books?

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What Is An ePUB Book, And How Does It Work?

Kitaboo

Today, people can access written content in digital book format using various devices, including smartphones, tablets, e-readers, computers, etc. This is where ePUB books come into the picture. ePUB books are a type of eBook that you can open and access using almost all devices. Table of Contents What Are ePUB Books?

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Zoho Books Review (2023): Features, pricing, and more

Tech Republic

With six plans, including a free plan for microbusinesses and a complex enterprise-level program, Zoho Books has an automated accounting solution for every business.

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The Internet Archive is fighting publishers over the right of lending digital books

TechSpot

The legal case over the Internet Archive's digital lending program enters a new stage as both parties request a summary judgment in a Manhattan court. The Internet Archive maintains that buying and scanning books gives it the right to lend them out within limits like many libraries do. The plaintiffs.

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