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Four Themes Will Shape The Future Of Insurance

Forrester IT

The future of insurance is here. Insurers can no longer wait on the sidelines. The game for who wins the hearts and wallets of tomorrow’s insurance customer. That’s my view and I am sticking to it. You must get in the game. What game you ask? Your competitors (think Amazon, Tesla, and Lemonade) give consumers […].

Insurance 544
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Connected Insurance: Reality Or Hype?

Forrester IT

I speak often with clients about the role of technology in insurance. Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines.

Insurance 318
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Computer Vision Technology Is A Promising Latecomer To The Insurance Market

Forrester IT

Computer vision technology is a recent entrant in insurance, but it has the potential to revolutionize how insurers process claims, identify fraud, and evaluate risk.

Insurance 195
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Insurance IT leaders herald new era for digital customer experience

CIO Business Intelligence

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 127
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Lemonade’s Acquisition of Metromile: Start Your Engines! The Race For Digital Insurance Supremacy Just Took A New Turn

Forrester IT

Last week Lemonade revealed Lemonade Car, its entry into auto insurance. This week, it announced the acquisition of Metromile, one of the largest usage-based auto insurers in the world. Talk about timing. Insurtech M&A has been strong, but admittedly, I didn’t expect to see a transaction like this so soon.

Insurance 195
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What Erie Insurance does to develop transformational talent

CIO Business Intelligence

When the leadership team at Erie Insurance planned a large-scale transformation, they knew it couldn’t be an IT-only effort. Finally, the way Erie Insurance drives transformation is by leveraging enterprise business agility. But they have great communication skills, and know how to get things done.

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As insurers look to be more agile, data mesh strategies take centerstage

CIO Business Intelligence

In an era of business where every industry requires its stakeholders to be capable of quick pivots and sharp turns, siloed information that ultimately slows decision-making can be the ultimate vulnerability. In this way, data may just be the ultimate disruptor – a fact that the insurance industry knows all too well.