CIO Business Intelligence

JULY 31, 2023

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. GARTNER is a registered trademark and service mark of Gartner, Inc.

Knowledge Base 93

Knowledge Base Training Artificial Intelligence Engineering 93

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

Knowledge Base 115

Knowledge Base Artificial Intelligence Training Applications 115

CIO Business Intelligence

NOVEMBER 20, 2023

As a ‘copilot’ for call center workers, a generative AI-trained assistant can help them quickly access information or suggest replies by linking to the customer knowledge base,” says Condell. “We We can pass auto-generated replies as an internal note to the ticket, where the agent can quickly review, rework if needed, and send.”

Training 128

Training Knowledge Base Survey Company 128

CIO Business Intelligence

AUGUST 1, 2023

“While our estimates suggest that tech companies, unsurprisingly, are poised to see the highest impact from gen AI — adding value equivalent to as much as 9% of global industry revenue — knowledge-based industries such as banking (up to 5%), pharmaceuticals, and medical products (also up to 5%), and education (up to 4%) could experience significant (..)

Enterprise 95

Enterprise Enterprise Artificial Intelligence Pharmaceuticals 95

CIO Business Intelligence

MARCH 18, 2024

RAG optimizes LLMs by giving them the ability to reference authoritative knowledge bases outside their training data. “There are tons of documents that are not residing in an SAP system,” Herzig said.

SAP 111

SAP Artificial Intelligence Policies Enterprise 111

CIO Business Intelligence

MARCH 6, 2024

The firm is exploring Salesforce’s ServiceGPT and Einstein technologies, and they’re building a knowledge base on the provider’s Sales Cloud platform as well. The company’s customers can use an interface called expereoOne to analyze global network performance, and Elms is keen to bolster CX efforts further with AI.

Banking 131

Banking Knowledge Base Tools Research 131

CIO Business Intelligence

OCTOBER 12, 2023

This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. The following are strategies you can leverage as a team to change this attitude: Leveraging data for impact One key strategy is using data to demonstrate the service desk’s influence on your organization’s bottom line.

Strategy 110

Strategy Airlines Knowledge Base Budget 110

CIO Business Intelligence

JANUARY 31, 2024

In many cases, a genAI platform trained on the enterprise’s data — from telemetry data to knowledge base articles — can help individual employees, customers, and partners resolve IT issues all on their own. Take advantage of intuitive virtual agents.

Artificial Intelligence 122

Artificial Intelligence Knowledge Base Devops Data 122

CIO Business Intelligence

APRIL 26, 2022

The 10th edition of the framework focuses on expanding the material available to software architects, open it up to organizations using the agile methodology , and provide greater guidance and a simpler route to applying the TOGAF framework alongside its core knowledge base.

Groups 97

Groups Architecture Agile Knowledge Base 97

CIO Business Intelligence

NOVEMBER 20, 2023

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots.

Artificial Intelligence 131

Artificial Intelligence Retail Hotels Airlines 131

CIO Business Intelligence

FEBRUARY 20, 2024

The company can also unify its knowledge base and promote search and information use that better meets its needs. This data, which is stored on Avanade Insight Discovery, is then processed through Microsoft Copilot, an AI assistant that enables simple and effective search and analysis.

Architecture 95

Architecture Data Microsoft Industry 95

CIO Business Intelligence

NOVEMBER 7, 2023

Use retrieval-augmented generation (RAG) Retrieval-augmented generation (RAG) is a technique that allows models to retrieve information from a specified dataset or knowledge base. Here are a range of options IT can use to get started.

Training 128

Training Engineering Artificial Intelligence Study 128

CIO Business Intelligence

JULY 31, 2023

Overall, this knowledge base and the ecosystem of Stack Overflow creates a culture of curiosity and openness and gives people comfort to be able to say, ‘I don’t know.’ It means we can get feedback faster, and ultimately, really helps our company thrive.” Which I think is really important in our learning,” says Ustundag.

Engineering 94

Engineering Knowledge Base Financial Development 94

CIO Business Intelligence

OCTOBER 24, 2023

Vector Databases Embedding Models Retrieval Augmented Generation Knowledge Bases These are almost certain to be fundamental pieces of your AI stack, so read on below to learn more about the four pillars needed for effectively adding GenAI to your organization.

Training 126

Training Artificial Intelligence Knowledge Base Data 126

CIO Business Intelligence

OCTOBER 12, 2023

If your business relies heavily on software engineering, you might consider trying tools that will help support your developers with code creation, such as paired programming. Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable.

Strategy 123

Strategy Dell Survey Artificial Intelligence 123

CIO Business Intelligence

NOVEMBER 8, 2023

A second is application development, looking at utilizing gen AI app builders based on an existing knowledge base for internal use. And third is exploration of AI features to leverage features of technology and business aspects of the organization. That’s a basic use case that many organizations are exploring.

Devops 122

Devops Artificial Intelligence Applications Development 122

CIO Business Intelligence

SEPTEMBER 7, 2022

The company claims that the cloud suite, which is built on a knowledge base of more than 500 crops and 10,000 crop varieties across 92 nations, will solve planet-scale challenges such as food security and climate-related issues, while reducing the environmental impact of farming.

Industry 100

Industry Cloud Data Analysis 100

Galido

FEBRUARY 7, 2019

PT Telecom Attack Discovery offers a powerful signaling intrusion detection system with business intelligence (BI) module turning security monitoring and signaling traffic analysis into an easy to read report. Security experts update the PT Telecom Attack Discovery knowledge base with new attack patterns around the clock.

Software 72

Software Software Company Network 72

CIO Business Intelligence

APRIL 11, 2024

One example is with its recently introduced OCI Generative AI Agents, a managed service that combines large language models with an intelligent retrieval system to create contextually relevant answers by searching a knowledge base.

Oracle 124

Oracle Enterprise Enterprise Cloud 124

CIO Business Intelligence

APRIL 1, 2022

My point here isn’t to poke fun at today’s buzziest tech terms, but to point out that the language, ensuing conversations, and general knowledge base about the most important migration in the history of humanity (i.e., Or is it the recently coined metaverse?

Disaster Recovery 144

Disaster Recovery Cloud Strategy Financial 144

CIO Business Intelligence

FEBRUARY 21, 2024

In these scenarios, the RAG system leverages a Vector DB to dynamically fetch the most relevant answers from a structured Standard Operating Procedures knowledge base. This improves customer satisfaction by reducing wait times and ensuring that customers receive consistent information.

Insurance 64

Insurance Data Artificial Intelligence Policies 64

CIO Business Intelligence

JUNE 13, 2023

It’s being used by go-to-market teams to access knowledge bases about policies and processes to facilitate contract renewals, he said.

Virtualization 52

Virtualization Training Knowledge Base Enterprise 52

CIO Business Intelligence

OCTOBER 26, 2022

Older security methods like Knowledge-based Authentication (KBA) only prove what a person knows. Make the Most of the Powerful Tool in Your Customers’ Hands Almost every customer owns a smartphone, and they use that device to call into the contact center when they need to resolve an issue or complicated matter.

Authentication 98

Authentication Banking Data Knowledge Base 98

CIO Business Intelligence

MARCH 27, 2023

The bot can send links to knowledge-based articles, embed “how-to” videos directly into text messages, help the customer navigate the company’s mobile app, and answer any questions in a natural, human-like, back-and-forth conversation. The customer accepts, the call ends, and the bot steps in via text/SMS.

Examples 115

Examples Trends Artificial Intelligence Virtualization 115

CIO Business Intelligence

NOVEMBER 29, 2022

This could be through knowledge-based authentication (ex: “What’s the city you were born in?”) Your agents will be freed from time-consuming, queue-clogging tasks nearly overnight. Consider customer authentication: you must verify the identity of each person who contacts your organization, right? Sometimes it’s all the above.

Quality Assurance 98

Quality Assurance Authentication Knowledge Base 3D 98

CIO Business Intelligence

JULY 10, 2023

Traditional identity verification methods like knowledge-based authentication (e.g. Conversational context collected by the bots is key for the company to see and understand problematic customer journeys and how to fix them as soon as possible. what’s your mother’s maiden name?”)

Examples 71

Examples Study Authentication Artificial Intelligence 71

CIO Business Intelligence

JUNE 8, 2022

That means zero passwords anywhere and without knowledge-based credentials ever showing up in the process. The bottom line: authentication expectations are changing, and customers want the ability to log in without usernames and passwords. But it shouldn’t end there.

Authentication 103

Authentication Security Training Knowledge Base 103

CIO Business Intelligence

OCTOBER 25, 2022

Development teams can also create knowledge bases of automated testing templates to quickly pull and use or adjust to fit new and evolving testing needs.

Devops 104

Devops Software Software Quality Assurance 104

CIO Business Intelligence

MARCH 24, 2023

Perhaps most important, Idorsia taps into Veeva’s evolving knowledge base, which encompasses data from other customers such as major pharmaceuticals giants Merck, Bayer, and Kronos, the CIO says. And that is a major gain for a startup — getting the know-how and experience of Veeva’s entire customer base, he says.

Industry 105

Industry Cloud Pharmaceuticals Financial 105

CIO Business Intelligence

MAY 2, 2023

Essentially, tailoring the answer not only based on a massive knowledge base of data, but also on the individual customer’s preferences. These models can pull data from multiple interactions and sources, from a huge amount of information, and create a response that is the best fit to answer a particular customer’s question.

Retail 97

Retail Industry Artificial Intelligence Microsoft 97

CIO Business Intelligence

SEPTEMBER 23, 2022

In addition to bringing a strong sense of collaboration to the table, she adds that DXC also brought a highly experienced, disciplined team able to quickly come to grips with the Ventia and Broadspectrum businesses.

SAP 95

SAP Applications Enterprise Enterprise 95

CIO Business Intelligence

JUNE 28, 2023

Others have established generative AI Centers of Excellence composed of business and IT resources with the mandate to drive a common knowledge base across the organization. Some organizations have welcomed professors from renowned universities to educate their leadership teams. Building the right mindset is key.

Enterprise 52

Enterprise Enterprise Artificial Intelligence Knowledge Base 52

CIO Business Intelligence

MAY 11, 2022

FIDO-based passwordless authentication directly addresses all three common causes of unhappy paths: Unexpected obstacles: Users experience unexpected obstacles when they forget a password or fail to enter it correctly. They use the mobile devices they carry, and their biometrics never leave their device.

Security 98

Security Authentication Knowledge Base System 98

CIO Business Intelligence

JUNE 17, 2022

If I have to remain in the insurance industry, I have to continuously build on my knowledge base.” Taking courses regularly in a particular industry domain can “lend an edge to a CIO,” Bhargava says. “If

Insurance 120

Insurance Course Apparel Information Security 120

CIO Business Intelligence

MAY 28, 2022

That means zero passwords anywhere, and without knowledge-based credentials ever showing up in the process. Here’s the bottom line: authentication expectations are changing, and customers want the ability to log in with biometrics. But it shouldn’t end there.

Authentication 121

Authentication Banking Survey Security 121

CIO Business Intelligence

APRIL 6, 2022

Finally, the expertise needed to analyze data using sensor-fusion was embedded in the knowledge base of the workforce across organizations. While the sensors themselves were inexpensive, the installation was time consuming and required trained personnel to perform. This led to slowing adoption rates of IoT.

Cloud 104

Cloud Healthcare Data Data Center 104

CIO Business Intelligence

MAY 26, 2022

That means zero passwords anywhere, and without knowledge-based credentials ever showing up in the process. Here’s the bottom line: authentication expectations are changing, and customers want the ability to log in with biometrics. But it shouldn’t end there.

Authentication 105

Authentication Banking Survey Security 105