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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Eighty-two percent of enterprises use CRM. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Yet when I surveyed hundreds of business and IT […].

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Generative AI’s change management challenge

CIO Business Intelligence

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience.

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AI adoption accelerates as enterprise PoCs show productivity gains

CIO Business Intelligence

Some prospective projects require custom development using large language models (LLMs), but others simply require flipping a switch to turn on new AI capabilities in enterprise software. “AI That work is difficult and requires highly skilled talent, which is why many enterprises bring in a partner to help with the work.

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What Erie Insurance does to develop transformational talent

CIO Business Intelligence

The themes of the transformation — modernization, best-in-class agent experience, multi-channel customer experience, product excellence, and innovation — are so business centric that they could only be achieved with an enterprise-wide effort. The second is Erie’s Enterprise Transformation Office. “We

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ValueBlue, which develops software to support business transformation, lands $11M

Venture Beast

ValueBlue, a company developing change management software for enterprises, has raised $11 million in a venture funding round. Read More.

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The year’s top 10 enterprise AI trends — so far

CIO Business Intelligence

Generative AI touches every aspect of the enterprise, and every aspect of society,” says Bret Greenstein, partner and leader of the gen AI go-to-market strategy at PricewaterhouseCoopers. Gen AI is that amplification and the world’s reaction to it is like enterprises and society reacting to the introduction of a foreign body. “We

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Make Real Agile A Stepping Stone Towards Future-Fit Adaptability

Forrester IT

Future Fit Organizations are Adaptive Covid-19 has accelerated the need for enterprises to adapt to rapidly changing market conditions. Satya Nadella in April 2020 told thousands of developers at the online Microsoft Build conference “we’ve seen companies do in 2 months what they normally would do in years…”.

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