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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

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Generative AI’s change management challenge

CIO Business Intelligence

Change management Helping workers understand what AI can do for them will be tricky, though, as they want to feel that AI is augmenting their work, and not just replacing the enjoyable parts, BCG found. “The AI is going to be developed across an organization by employees whether you know about it or not,” he added.

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10 hard truths of change management

CIO Business Intelligence

The days of one-off change management initiatives are over. Rather than tackle organizational change management with an end in mind, IT leaders and their organizations must now exist in an environment of persistent flux. . “In You can change more if you don’t care who gets the credit. Metrics are mandatory. “If

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What Erie Insurance does to develop transformational talent

CIO Business Intelligence

With the need to IDEATE in mind, the company takes a multi-pronged approach to talent development. In the IT organization, there are several high-level talent programs focused on attracting, retaining and developing talent. But they have great communication skills, and know how to get things done.

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6 IT rules worth breaking — and how to get away with it

CIO Business Intelligence

Code change management processes One rule that can occasionally be broken without outside repercussions is sending new code or a new capability into production without first following a required change management process, Chowning says.

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The “Personalities” from Change Management Perspectives

Future of CIO

It's no surprise to know that only a small percentage of people are changing agent either strategically or tactically, What are personalities from change management perspectives? How to differentiate change leaders from change laggards? Personality is shaped both by genes, by perceptions and experiences.

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What is root cause analysis? A proactive approach to change management

CIO Business Intelligence

Its methodology is best suited to support proactive problem management’s goal of identifying and fixing underlying issues, rather than just reacting to problems as they happen. While there’s no strict rulebook on how to conduct a root cause analysis, certain guidelines can help ensure your root cause analysis process is effective.