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Journey Mapping Q&A: How To Use Journey Maps As A Change Management Tool

Forrester IT

CX professionals must use customer journey maps as a change management tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.

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The change management Informatica needed to overhaul its business model

CIO Business Intelligence

While the product team was busy doing that, my team worked with the operations functions and our strategy team to completely reimagine our front- and back-office processes and supporting applications to enable this new cloud company. So what’s the change management lesson here? But it’s not that simple.

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Generative AI’s change management challenge

CIO Business Intelligence

Change management Helping workers understand what AI can do for them will be tricky, though, as they want to feel that AI is augmenting their work, and not just replacing the enjoyable parts, BCG found. “The This is a massive number,” Bellefonds said. “We We really have to address this upskilling issue.”

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10 hard truths of change management

CIO Business Intelligence

The days of one-off change management initiatives are over. Rather than tackle organizational change management with an end in mind, IT leaders and their organizations must now exist in an environment of persistent flux. . “In Execution eats strategy for breakfast,” Kocherlakota says.

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Digital transformation: nei progetti a tutto campo la chiave è il change management

CIO Business Intelligence

Credo che il change management sia un tema fondamentale, che ogni CIO deve gestire”, afferma Andrea Roero, Chief information officer di Molteni, gruppo di aziende dell’arredo di design Made in Italy. Il change management è il vero cuore della trasformazione digitale, ancor prima delle tecnologie.

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10 cloud strategy questions every IT leader must answer

CIO Business Intelligence

Although some continue to leap without looking into cloud deals, the value of developing a comprehensive cloud strategy has become evident. Without a clear cloud strategy and broad leadership support, even value-adding cloud investments may be at risk. And it’s never too late for CIOs to reassess their cloud strategies.

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Change Management Steering Instruments and Methodologies

Future of CIO

Statistically, about 70% of change initiatives fail, rather, they fail to meet stakeholders’ expectations. Forward-looking organizations should have a set of changing steering instruments, systems, and structures in place prior to implementation in order to improve change management success rate.