Ringing down the curtain on change management theater

Forrester IT

Change Management is a hot topic lately on my social media channels. Like my friend Jon Hall , I also am a long time veteran of the classic Change Advisory Board (CAB) process. As a process symbolizing traditional IT service management and the ITIL framework, it's under increasing pressure to modernize in response to Agile and DevOps trends. This was the topic of my most recent research, " Change Management: Let's Get Back to Basics. "

Leadership Change, Not Change Management

Forrester Digital Transformation

As my colleague Katy Tynan sums it up, this is more about leadership change than about […]. Age of the Customer B2B Marketing B2C Marketing CMO Trends customer experience digital business

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The New Change Management: Automated And Decentralized

Forrester's Customer Insights

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

A Path To Growth: Key Insights And 2022 Trends For B2B CMOs

Forrester Digital Transformation

CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

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The “Nice to Have” Factors to Drive Change Management Success

Future of CIO

Change is always happening around us, with increasing paces. Change is a dance between the top management and the affected parts of the organization. Have an advocate for change on the Board: Leadership is all about direction and change. Change Management

Planning is the Earliest Stage of Change Management

Future of CIO

In order to lead change and drive digital transformation, organizations should ride above the change curve by making the dynamic and comprehensive planning. Planning is the earliest stage of Change Management. Engaging those who will be impacted by the change and enabling them to be part of shaping their future. That is one of the best ways of tackling change and improve its success rate. Change cannot be just another thing that needs to be accomplished.

Navigate Changes through “5W + 1 H” Change Management Framework

Future of CIO

Change is a volatile subject, just like change itself. Everything changes continuously by following the laws of evolution, and the rate of change is accelerated. A changeable organization is to creating organizations where change is the norm and happens all the time, thereby delivering faster and increasing market share. The successful businesses are the ones that have learned WHEN change is called for and how to decide WHAT to change.

Three Big “WHAT”s in Change Management

Future of CIO

Changes at any level within an organization (individual, team or organization) or across business ecosystem require intent. Everything changes continuously and the rate of change is accelerated. Change is no longer just a one-time initiative, but an ongoing capability. Change capability is one of the strategic capabilities which underpin successful execution and move the organization from efficiency, effectiveness to agility and maturity.

SaaS Outages: When Lightning Strikes, Thunder Rolls

Forrester Digital Transformation

Just like with self-managed infrastructure, the key to surviving SaaS outage is knowing the risks, implementing strategies to mitigate and control those risks, and then testing your strategy to make sure it works and everyone knows how to execute in the case of crisis.

The Monthly “Change Agent CIO” Book Tuning: Take a Logical Scenario to Drive IT Change Management Oct. 2019

Future of CIO

Change is inevitable, organizational change has become a common practice within an organization, but too often changes are made as a reaction to outer impulses, crisis, and demands. A digital transformation is achieved via dynamic Strategy-Execution-Change life cycle management, though it is not all linear steps, but an iterative, ongoing and upgoing change continuum. Running IT as the Change Engine of the Digital Business Digital is about change.

Do Channel Vendors Need Public Relations Anymore?

Forrester's Customer Insights

A trend that is affecting many channel leaders […]. The communications industry is facing a perfect storm of converging forces, from COVID-19 to the rise of influencer marketing and even AI.

Troubled Times Test Traditional Tech Titans

Forrester's Customer Insights

Cisco Systems stock fell over 11% today after it delivered its latest quarterly earnings yesterday. Cisco beat street estimates, but it fell based on a 9% YoY decrease in revenue and a weak outlook for coming quarters.

Five Pillars of Transformative Change

Future of CIO

With rapid change and continuous disruptions, change management needs to apply multidisciplinary practices and take the integrated approach, always based on rough estimations of what the future conditions of business execution would be. Change Management Digital Maturity

The Promises and Perils of Top Management

Future of CIO

They have to keep cultivating their top management competency, tailoring their own circumstances, and making change as an “innate” business capability. Strategy management and change Management often go hand in hand. Change Management Strategy Talent Master

“Digital Master” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management. It also instructs the digital workforce on how to shape a game-changing digital mindset and build the right set of digital capabilities to compete for the future. Here is a set of “contradictory” quotes in “Digital Master.” 1 A value added mindset with contradictory coherence can well orchestrate the key success factors to achieve such strategic advantage. 2 “Aha” moment refers to that exciting moment when what was perplexing and contradictory suddenly falls into place to create momentum - the thorny problems seem to get solved creatively. 3 The st

Future of CIO

Three Aspects to Build Flexible Digital Workplace Building a flexible digital workplace is able to “navigate” change and deal with the complexity of the present business new normal effortlessly.

The Monthly “Change Agent CIO” Book Tuning: Change Agent CIOs Mar. 2020

Future of CIO

Change is inevitable, organizational change has become a common practice within an organization, but too often changes are made as a reaction to outer impulses, crisis, and demands. Here is a set of change agent CIO profiles.

The Monthly “Change Agent CIO” Book Tuning: IT Led Digital Transformation Sep. 2019

Future of CIO

Change is inevitable, organizational change has become a common practice within an organization, but too often changes are made as a reaction to outer impulses, crisis, and demands. A digital transformation is achieved via dynamic Strategy-Execution-Change lifecycle management, though it is not all linear steps, but an iterative, ongoing and upgoing change continuum. Because fashion will fade away, but the trend will turn into reality.

The Best “Change” Quotes of “Digital Master” Apr. 2019

Future of CIO

It perceives the emergent trends of digital leadership, advises on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management. It also instructs the digital workforce on how to shape a game-changing digital mindset and build the right set of digital capabilities to compete for the future. Here is a set of “ Change ” quotes in “ Digital Master. ’ Book Library Change Management

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How to Set Digital IT Change Agenda

Future of CIO

Digital businesses become more dynamic and hyperconnected, change is the new normal with faster pace and velocity. CIOs have to get the IT change agenda ready, have access to resources (external and internal) for achieving the desired ROI and running high performance IT organization. IT needs to well engage in business conversations, to get as many people pulling in the same direction: IT change agenda, thus, needs to get support from front desks to the boardroom.

The New Book “100 IT Charm” Introduction Chapter IV: Change Agent IT

Future of CIO

With “VUCA” digital new normal, in forward-looking organizations, IT has become synonymous with change depart. Change Mangement needs to be the mechanism embedded in the multitude of IT management in order to run IT as a change agent. Slideshare Presentation IT as the change engine: Change is the vehicle. IT is not only the super glue but also a powerful integrator to weave all important change elements seamlessly into change competency of the business.

How can CIOs “Walk the Talks” to Lead Change and Digitalization

Future of CIO

The pace of changes in IT would force more CIOs to shift into transcendent digital leadership roles because IT plays a significant role in driving change and digitalization of the company. The leader of IT needs to work closely with IT management team to develop a solid IT Management framework that matches the needs of the business, to “walk the talk,” and achieve the art of possible. Change Management CIO Leadership CIO Master Communication Digital Master

The Monthly “100 Digital Pitfalls” Book Tuning: How to Deal with Fuzzy End of Change and Digital Transformation July 2019

Future of CIO

We are in a time of tremendous change, the dawn of the digital age, the path to the next level of digital maturity, also in the era of confusion and information overload. Therefore, it’s critical to identify, understand, and avoid pitfalls, discover strategic and predictive pathways to change, increase confidence, position a brand and leverage resources to make the digital paradigm shift effortlessly. In the digital organization, change is the new normal, happens all the time.

The Monthly “Change Agent CIO” Book Tuning: “Change Agent” CIO Jan, 2019

Future of CIO

Change is inevitable, organizational change has become a common practice within an organization, but too often changes are made as a reaction to outer impulses, crisis, and demands. A digital transformation is achieved via dynamic Strategy-Execution-Change lifecycle management, though it is not all linear steps, but an iterative, ongoing and upgoing change continuum. But how to run IT as a change agent for business transformation.

Shaping IT from a Change Laggard to Digital Trendsetter

Future of CIO

Traditional IT organizations are often inside-out operation-driven, mechanical and monolithic, it’s perceived by business as a controller and change laggard. Forward-thinking organizations across industrial sectors claim they are in the information management business. Some trends are more significant than others in their impact on business growth. Change Management IT Transformation

The Influential CIO

Lundberg Media

Today’s trends — global, mobile, data-driven virtual business — increase the stakes and make CIO influence not only important for the CIO’s personal success but for the success […]. Change Management CIO Communication Leadership business technology change influence persuasion This article is based on my Persuasive Communication and Influence workshop.

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The New Book “The Change Agent CIO” Introduction Chapter IV The Digital IT Change Practices

Future of CIO

In forward-looking organizations, IT has become synonymous with the change department. IT is not only the super glue but also an integrator to weave all important change elements such as people, strategies, processes// procedures, and information Technology seamlessly, and make people change, process change and technology change sustainable for the long term. Can IT expand the zone of possible change and innovation? IT is at the center of changes.

Three Digital Profiles of “Change Agent” CIOs

Future of CIO

Digital means the increasing speed of changes, information abundance, hyperconnectivity, and “always on” businesses. Many forward-thinking organizations invite their CIOs in the big table for sharing the technological vision and co-developing the business strategy, empower their CIOs to lead change and orchestrate digital transformation because they are in the unique position to oversee business functions and structures. IT is neither just tools nor toys, it represents CHANGE.

Walk, Talk, and Make a Leap of Digitalization

Future of CIO

It is important to clarify accountability and responsibility by asking: “Who” can walk the talk and lead change? Who can sponsor changes, walk the talk and steer the organization in the right direction? Besides “walk the talk,” developing best practices and sharing “lessons learned” are all crucial steps for mastering changes and improving organizational responsiveness and performance. Change Management Digital Master Digitalization

The Digital Profiles of “Change Agent” CIOs

Future of CIO

Due to the disruptive nature of technologies and the exponential growth of information, IT plays a crucial role in driving changes and leading digitalization. Therefore, the digital CIO is not a static management position, but a dynamic leadership role. Here is a set of change agent CIO profiles. The digital forerunner CIO: Compared to the business world a couple of decades ago, the speed of change is increasing, and the digital ecosystem has become more complex and dynamic.

How to Take a Structural Approach to Handle Unstructural Digital Disruptions

Future of CIO

So how to take a structural approach in dealing with digital disruptions, and what’s the logical scenario to manage digital transformation seamlessly? Manage digital strategy execution continuum: Digital strategy executions are not linear steps, but an iterative continuum because you have to evolve the emergent trends and adapt to potential disruptions. Change Management Digital Master Digitalization Principle/Practice Talent Master

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Three Aspects to Accelerate IT as the Change Agent

Future of CIO

Digitalization also means the rapid change, with an unprecedented level of unrepeatability and unpredictability. IT can no longer hide in the corner and reactive to changes, IT should ride above of the change curve ahead of the other parts of the company and become the change agent to lead the digital transformation. Generally speaking, the lightweight digital technologies do make IT nimble, ambidextrous, fast-responding, and adapt to changes.

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Three Key Steps in Driving Business Transformation

Future of CIO

The speed of change is accelerated, the large-scale transformation initiatives have become a fact of life at major corporations, and their success or failure often means the key difference between long-term success and underperformance. Identify key driving factors for business transformation : First, ask managers and leaders about the vision and business problems they are trying to solve, there needs to be a comprehensive audit of the business, to ferret out the problem areas.

Accelerate Digital Transformation via Reducing Unnecessary Pains

Future of CIO

It is the time to accelerate digital transformation via reducing unnecessary pains and lubricating the process to keep change going smoothly. The goal of the digital paradigm shift should look beyond immediate symptom fixing, the focus should include the mind shift and actions designed to solve real problems, sustain performance improvement and anchor change as a new opportunity. The digital management focuses on cultivating the positive attitude with a problem-solving mindset.

Three Forces to Drive Digital Transformation

Future of CIO

Digital transformation or Digital shift means change. More specifically, what are those visible and invisible forces to drive changes, and how to make such a large-scale transformation go more smoothly Imposing forces: Digital transformation is inevitable, and often the emergent digital technologies are imposing forces of digital disruption and change drivers. Invisible force: Change is inevitable, but the success rate of change is very low.

Five Aspects in Making a Bold Digital Transformation

Future of CIO

Digital transformation as the leapfrogging change, represents the next stage of business maturity and will improve how the enterprise works and interacts with its ecosystem, with the customer at the center of its focus. Vision clarification : Leadership is all about future and change. Proactive implies anticipation of changes – external and/or internal – that will affect the company. Reactive is adaptive to change that has already occurred or is underway.

The Starting Point to Design Business Model

Future of CIO

Competencies / Dream / Vision : You need to identify core competencies and critical capabilities as well as where the future will be for the business entity model design (expansion/consolidation / emerging field trend and predications). Starting the business-model based on the technologic vision and on the mega-trends is to be able to build the core competencies and the critical capabilities early enough to catch the wave before its crest breaks. Change Management Innovation

How Do Employees Make a Judgment about Top Management

Future of CIO

Trust between top management and employees should be built via mindset, attitude and behavior levels! There are many gaps existing in contemporary organizations, the mistrust between business and IT; management and employees, the silo thinking in different divisions, the gaps between strategy and execution, etc. It is critical to building a trustful relationship between management and employees. If employees feel this way about management, it's never without reason.

The Change Factors that would Improve the Business Results?

Future of CIO

Always keep in mind people are at the center and the very purpose of changes. The speed of change is up, but the majority of Change Management effort fails to achieve the expected result. What are the top things would you change in an organization that would improve the business result? Actually, it would depend upon an analysis of the organization to determine the true priority change needed, each organization is unique. Events can be managed top down.

Digital Shift: A Living Organization

Future of CIO

With increasing speed of change and exponential growth of information, the hierarchical organization is no longer effective enough to adapt to the changes, how to design an organization of futures to run in digital speed with ultra-modern leadership style, and how to build up a dynamic, adaptable and anti-fragile digital business? As the current machine paradigm is not capable of addressing the needs of today's more dynamic, complex changing world.

How to Manage Multi-Generational Workforce Effectively

Future of CIO

But what are the principles and practices to manage today’s multigenerational workplace effectively? With the knowledge and the information on how to influence change --change can happen. The conditions of the economy, the state of the world, technology, and social trends all impact the overall behavior of the generation. Perhaps one of the best changes a company can make it provide a space, where learning can go on between people to connect, problem solve and learn.

Have You Focused on Fixing the Wrong Cause of a Problem?

Future of CIO

The trick is to recognize negative trends early enough to change direction: "Metrics" is important. If you can't measure it, quantify it, it’s difficult to change and "improve" it. In the business world, if the change doesn't translate to the bottom line, it’s doomed. Many times, in the business world, the metrics do show a pretty pie chart and that is what management wants to see (the numbers add up). What we need to do is change thinking.

Does Business Endure 're-organization' too Frequently?

Future of CIO

The speed of change is accelerated, re-organization is a frequent discussion topic across most businesses nowadays, but is it an effective way to embrace or adapt to changes, some even doubt whether firms endure re-organization too frequently, what’s the best scenario to do it, how much change fatigue occurs as a result? Perhaps worse, how often change fatigue is misdiagnosed for resistance to change and investments in remedies are misdirected?

Innovation Goes Beyond a Buzzword

Future of CIO

This trend, forced by marketers, in real life of the presentation rooms, causes the endless run that pushes good, proven products and businesses to disappear from the market to give way to seasonal novelties, that are usually just face lifting or cheaper versions of the older ones. This is mostly about creating the demand for "new" products among customers and replying to the demand for innovation of the management. Change Management Innovation