article thumbnail

Salesforce adds Contact Center updates to Service Cloud

CIO Business Intelligence

Salesforce has announced new Contact Center updates to its Service Cloud — an offering targeted at bettering customer experience and boosting the productivity of service teams. The generative AI-driven Survey Summarization feature, on the other hand, uses the Data Cloud and Einstein to identify trends.

Cloud 111
article thumbnail

Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO Business Intelligence

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East.

Oracle 124
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Ensuring Data Security in a Cloud Based Knowledge Base

Dataconomy

Cloud computing is quickly becoming popular and the number of cloud based applications is increasing with the passage of each day. One of these is the cloud based knowledge base. A knowledge base is a digital resource that contains data as well as the rules for sharing and updating information.

article thumbnail

Industry clouds prove their business value

CIO Business Intelligence

Companies across nearly every vertical are finding a transformational lifeline in industry clouds. Swiss biopharmaceutical Idorsia is one such company, having embraced a partnership with industry cloud provider Veeva to survive. That’s just one of the benefits of an industry cloud, he says.

Industry 105
article thumbnail

Cropin’s agriculture industry cloud to provide apps, data frameworks

CIO Business Intelligence

Cropin, an agritech startup backed by the Bill and Melinda Gates Foundation, on Tuesday said that it was launching its industry cloud for agriculture, built on Amazon Web Services (AWS). In the US, Aggio, founded in 2016, offers a cloud-based sales and market-intelligence platform. Agriculture Industry, Cloud Computing

Industry 100
article thumbnail

Managing Service Request Content using the Oracle Sales Cloud API

IT Toolbox

Oracle Sales Cloud can record the specific messages, message attachments, and knowledge base references that are associated to a specific service request. One of the great benefits of CRM integration is that you can automatically make the series of intricate communications related to service history visible to sales people.

Oracle 113
article thumbnail

New Windows 11 security feature requires a clean install

TechSpot

When enabled, Smart App Control uses AI and Microsoft's cloud knowledge base to check every app that runs, blocking anything unsigned, unfamiliar, or known to be malicious. There is no whitelist, so blocked apps will only get through if their developers sign them.