Wed.Mar 20, 2019

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Happy Agents Deliver Better Customer Service. Here’s How To Enable Them.

Forrester IT

Happy customer service agents mean happy customers — and happy shareholders. Engaged agents also have better job performance, are more productive and stay in their jobs longer — one of the costlier factors in managing customer service operations. Customer service leaders have to balance their job demands with technology and training. They also have to […].

How To 294
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Creating Meaningful Diversity of Thought in the Cybersecurity Workforce

CTOvision

Read Bill Bonney explain how businesses can create meaningful diversity of ideas in the way their cybersecurity works on Security Intelligence : The other day, I learned something that great French winemakers have known for centuries: It is often difficult to make a complex wine from just one variety of grape. It is easier to […].

Security 251
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Trending Sources

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Accessible Pizza And Other Highlights From CSUN 2019

Forrester IT

Domino’s Pizza suffered a major blow recently: A federal appeals court reversed a lower court ruling* and affirmed that the Americans with Disabilities Act (ADA) does cover the Domino’s websites and mobile apps — and yours, too. The lower court will now examine the extent to which the pizza maker’s digital properties are inaccessible and […].

Mobile 276
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Does GDPR compliance reduce breach risk?

CTOvision

Compliance can be costly and often feels more like red tape and a barrier to business than anything that provides a benefit. A report by EY and the International Association of Privacy Professionals (IAPP) estimates that organizations have spent an average of $3 million to achieve compliance with the European Union’s General Data Protection Regulation […].

Report 251
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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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FORRward: A quick weekly read for tech and marketing execs

Forrester IT

It’s Time To Start Talking About Professional Licensing For Software Engineers It wasn’t until enough boilers blew up that mechanical engineers had to get licensed. It wasn’t until bridges and buildings started collapsing that civil engineers and architects had to get licensed. Now that airplanes are falling out of the sky due to automation (aka, […].

Licensing 246
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Why 91% of IT and security pros fear insider threats

CTOvision

Read Alison DeNisco Rayome take a look at why IT professionals still fear insider threats the most on Tech Republic : The biggest security threat to your business likely isn’t a cybercriminal or hacktivist, but someone already in your organization, according to a Wednesday report from BetterCloud. The vast majority (91%) of the 500 IT […].

Security 227

More Trending

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Hacked tornado warning systems leave Texans in the dark

CTOvision

Last week, around 2:30 a.m., blaring emergency sirens woke the people of two Texas towns… and then, until about 4:00 a.m., the alarms kept sounding, on and off, until crews finally managed to turn them off. The towns of DeSoto and Lancaster are both in Tornado Alley: one of two regions of the US that […].

System 194
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Who's Responsible When IT Goes Awry?

Information Week

Headline news just hit, customers are livid, lawsuits are imminent. Whom should be held responsible when an IT error disrupts business?

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Aluminum Giant Norsk Hydro Hit by Ransomware

CTOvision

Norsk Hydro, one of the world’s largest aluminum producers, has been hit by a crypto-locking ransomware attack that began at one of its U.S. plants and has disrupted some global operations. Officials at Oslo, Norway-based Hydro said the attack began Monday and escalated throughout the evening, affecting multiple business areas globally. The company’s operations span […].

Company 194
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5 Tips for Getting Great Technical Support

Galido

Information Technology Blog - - 5 Tips for Getting Great Technical Support - Information Technology Blog. Running a small business has never been easier, due to the accessibility of great tools that can help improve standard operating procedures and give entrepreneurs a chance to compete with big businesses. That is until something goes wrong. Working with tech support is usually a last-ditch effort to correct a problem as it can be a stressful experience.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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OODA Daily Pulse: Gain Deep Insights Into The Top Cybersecurity, Technology and Global Risks Issues Of The Day

CTOvision

I believe everyone should start their day with an action-oriented briefing that can inform decisions and drive actions. This is why we produce the OODA Daily Pulse Report. This succinct articulation of cybersecurity, technology and global risk stories is provided in a format that allows you to easily track critical topics. This daily news summary […].

Report 151
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1 Terabyte of Samsung SSD Storage for Just $100

Galido

Information Technology Blog - - 1 Terabyte of Samsung SSD Storage for Just $100 - Information Technology Blog. Switching to a SSD drive is the best upgrade you can make for your PC. These awesome devices obliterate long boot times, speed up how fast your programs and games load, and make your computer feel fast. Many SSDs come in a 2.5-inch form factor and communicate with PCs via the same SATA ports used by traditional hard drives.

Storage 84
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NEW feature alert! Patrick, the virtual test manager

Spearline Testing

Patrick - an all-new virtual testing manager - will be offered to our customers as an enhanced feature to verify their global in-country contact numbers are connecting. Harnessing the power of artificial intelligence (AI), Patrick can proactively trigger in-country testing on contact numbers, based on real-time information on possible outages. An AI engine trained by billions of data points.

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How to audit Windows Task Scheduler to detect attacks

Network World

Learn how to prevent attackers from using Task Scheduler to hide and set up tasks to access Windows systems.

Windows 75
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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The Characteristics of the State of Being Digital

Future of CIO

The shift to digital cuts across sectors, geographies and leadership roles, and it is now spreading rapidly to enable organizations of all shapes and size to reinvent themselves. Digital Transformation is the change, but on a grand level, at the level of the system, differentiate in terms of the end result on a systemic level. Doing digital is perhaps about taking a few change initiatives or adopting some new technologies, but being digital is the state of flow, the state of balance, the state o

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What Are The 5 Skills It Takes To Be A Successful CIO?

The Accidental Successful CIO

It takes talent and these 5 skills to be a successful CIO Image Credit: Alan Levine. So CIO, are you a good manager? I suspect that most of us think that we are. However, over at the Gallop company they have just completed a survey of managers. What they discovered is that only one in 10 people actually possesses the talent to manage others. Ouch! This magical 10 percent who have what it takes to be a good manager frequently realize 48 percent greater profitability, 22 percent greater productivi

Banking 149
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Critical Thinking as the Cure of Three Symptoms of the “VUCA” Digital Normality

Future of CIO

Change is the new normal. In the digital era, any business can be at risk for survival at any minute due to continuous digital disruptions. Digital leaders and professionals must leverage critical thinking as an effective tool to deal with “VUCA” digital new normal. Critical thinking can combine different thinking processes, to gather a mass of information, break it apart and reconstructed with a level of accuracy projecting futuristic events, numbers, etc.

Tools 40
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Building a Three Node Kubernetes Cluster | Quick Guide

Linux Academy

There are many ways to build a Kubernetes Cluster. One of them is using a tool called kubeadm. Kubeadm is the official tool for “first-paths” when creating your first kubernetes cluster. With the ease of getting up and running, I thought I would put together this quick guide to installing a Kubernetes cluster using kubeadm! If you’re already a student of Linux Academy’s, log-in here to follow along, or you can sign up for a FREE 7-day trial to get started.

Linux 70
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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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The Monthly Keyword Summary: “Uncertainty” as the Digital New Normal Mar. 2019

Future of CIO

F From one generation to the next, the substance of leadership does not change, it’s about future, change, and influence. However, digital leadership trends will continue to emerge. Here is a set of featured blogs to dig into the “keywords” of the 21st century to brainstorming the future of digital leadership. Uncertainty Gaining Insightful Understanding of Digital Characteristics The digital organization is a complex ecosystem with the blurring line between functions, organizations, and geograp