Mon.Nov 11, 2019

There’s Just One CX Metric That Matters To Your C-Suite – But You’re Not Reporting It

Forrester IT

I’d be doing you a massive disservice if I didn’t tell you that the one CX metric you must report to your CEO and the rest of your C-suite is not NPS. It’s also not Level of Effort, CSAT, or even Forrester’s beloved Customer Experience Index. It’s: $ I feel compelled to point this out […].

Report 158

Becoming a Transformational CIO from the Best CIO Blog on the Planet!

Social, Agile and Transformation

Every once and a while I receive recognition and participate in a webinar that's worth sharing here with everyone. First, I'm very proud that this blog, Social, Agile, and Transformation was recently listed as the #1 blog for CIOs and a top blog on agile software development.

Agile 194

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SEO And Site Search: Not Quite The Match Made In Heaven

Forrester IT

We (Collin and Mark) had a hypothesis: Site Search and SEO were natural partners in a broader scheme to help customers find answers and products. But, we needed evidence: How should these strategies intersect?

Why CISOs Need Cloud to Secure the Network


Martha, a salesperson, prides herself on being an “always on the move” digital worker. She often accesses sensitive data on her managed device at airport lounges while she gears up for the next meeting. She also surfs the internet, checks her social media updates and updates her personal blog. This type of connected employee, while a boon to the organization, can be a nightmare to the chief information security officer (CISO).

Business Agile: A Roadmap for Transforming Your Management & Adapting to the VUCA Environment

Speaker: Peter Taylor, Speaker/Author, The Lazy Project Manager

Businesses everywhere are trying to “get business agile”—but it’s not easy to adapt to becoming this adaptive. How can conventional organizations succeed in this transformation? In this webinar, Peter Taylor will walk through the change process step by step, and look at a tried and tested transformation roadmap: benefits are outlined, solutions to common challenges offered, and tried and tested methods and tools provided. It will be a guide towards a decentralized and management style that offers more successful decision making through collaboration.

Agile Procurement In Government Is Not An Oxymoron

Forrester IT

In any conversation focused on Agile, it takes some time to figure out what each party means when they use the term.

Agile 121

More Trending

Three Key Factors That Drove Alibaba’s 2019 Singles’ Day Success

Forrester IT

Alibaba generated a staggering $38.4 billion in online gross merchandise value (GMV) on this year’s 11.11 (AKA Singles’ Day), up 26% year-on-year. It surpassed our earlier forecast of $37.4 billion in GMV, despite China’s economic slowdown and uncertainty generated by the trade war with the US. Focusing on three key factors, Alibaba drove success by: […]. B2C marketing digital business holiday omnichannel customer experience retail

Retail 106

IT Compliance - It's whats for dinner.

CIO Musings

NOTE: Please excuse the format of this, it is from my speaking notes for the Public Technology Institute Fall 2019 CIO Leadership forum. I was asked to speak, briefly, on IT compliance. I figured what the heck, make a blog post out of it.

Five Vendors Lead In Forrester’s Second “The Forrester Wave: Unified Endpoint Management, Q4 2019” Evaluation

Forrester IT

Today, we released our updated Forrester Wave: Unified Endpoint Management, Q4 2019. This is the second year we’ve published our UEM Wave (you can find last year’s report here), and this year, we looked at the top 13 vendors in the market today and evaluated them across 23 criteria. Organizations looking to improve employee experience […]. age of the customer employee experience endpoint security infrastructure & operations mobile technology unified endpoint management

Top 5 Post-Cloud Migration Tips


Read Bill Saltys list five top post-cloud migration tips for businesses on Information Week : The benefits of migrating to the cloud are well-documented: increased efficiency, scalability, business agility, simplified management and overall lower costs. Moving operations to the cloud initiates a digital transformation for organizations and allows them to adapt more quickly to new […].

Agile 81

More Effective Agile Leadership

Speaker: Steve McConnell, CEO, Construx Software

In this talk, Steve McConnell, CEO of Construx Software, distills hundreds of companies’-worth of real-world experience into the proven Agile leadership practices that work best. Steve will seamlessly thread together traditional approaches, early Agile approaches, modern Agile approaches, and the principles and context that underlie them all—creating an invaluable resource for Agile leaders, their teams, and their organizations.

How to Use Enterprise State Roaming ESR Feature for Windows Autopilot Deployment


Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. link]. Let’s see what Enterprise State Roaming (ESR) feature of Azure AD is. Also, let’s go through and understand how useful is ESR feature for Windows Autopilot Deployment.

How to navigate cybersecurity in a 5G world

Tech Republic Security

With 5G comes a larger attack surface and more devices accessing the network. Companies must ramp up security strategies to stay protected, AT&T report finds

ForAllSecure Uncovers Critical Vulnerabilities in Das U-Boot


Introduction. This summer, I utilized ForAllSecure Mayhem, a next-generation fuzz testing solution, to analyze software that are heavily used. I felt these types of components in particular deserve more scrutiny from a security perspective.

Why we must strike a balance with AI to solve the cybersecurity skills gap

Tech Republic Security

How to solve the cybersecurity skills gap by striking a balance with artificial intelligence

Architect Your Organization for Effectiveness, Productivity, and Joy

Speaker: Ron Lichty, Consultant: Interim VP Engineering, Ron Lichty Consulting, Inc.

As a senior software leader, you likely spend more time working on the architecture of your systems than the architecture of your organization. Yet, structuring our teams and organizations is a critical factor for success. In fact, the impact of software architecture parallels the impact of organizational structure. We are excited to welcome Ron Lichty, co-author of a seminal book on managing software teams and a well-known speaker, he’ll speak to organizing for effectiveness, productivity and joy.

Top 5 Post-Cloud Migration Tips

Information Week

If businesses are aware of the potential post-migration challenges ahead of time, they will be more prepared to take the necessary steps to prevent them

Cloud 74

Credit-card regulation compliance down, but being compliant boosts cybersecurity

Tech Republic Security

An annual Verizon report looks at how complete compliance to credit-card payment-regulations can boost business, save time and money, and maintain safe cybersecurity

7 Reasons Why Enterprises Must Invest in an Employee Training App


You probably have at least ten different apps on your phone. I can say this with conviction because I know for a fact that living in this mobile-first world without a dozen apps for various purposes such as banking, retail, social media, instant communication, etc., is more than an inconvenience.

Open source is a heavily interdependent community, which is good and bad for security

Tech Republic Security

Commentary: Open source is a tangled web of interdependencies. How can we do better to secure this web

An Adult Conversation About Estimates

Speaker: Beekey Cheung, Software Consultant, Professor Beekums, LLC

Estimates are a contentious topic in software development. Most of our development teams hate providing estimates and many managers are starting to view them as unnecessary. As senior software leaders, how can we determine whether estimates are helpful or harmful to our teams? We are excited to be joined by Beekey Cheung, a software consultant and blogger known as Professor Beekums, who has helped many leaders and teams go from fearing estimates to using them appropriately. He'll walk us through the value of estimates, how to overcome the hesitancy many have in giving them, and how to provide better estimates.

Agile legislation must be at the heart of the future of government

Trends in the Living Networks

Last week I di a keynote on behalf of a major professional services firm to a group of senior public sector executives.

The Digital CIO with “Strategic and Paradoxical Intelligence”

Future of CIO

IT is increasingly supportive of competitive position of the business. IT matters not only because it’s pervasive, but also because it continues to advance, and its nature of the "constructive disruption." and “paradox in management.”

Is your organisation reaping the benefits from API?

Spearline Testing

"We used the Spearline API since day 1. It was a way for us to better analyze test results and do correlations that are centered on our business and user cases." " Pierre-Baptiste Béchu, Tech Co-Founder, Aircall.

The Best “Debate” Quotes of “Digital Master” Nov. 2019

Future of CIO

" Digital Master ” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.”

Agile 56

The Six Principles of Persuasion

Speaker: Michael Carducci, CTO, Mago:Tech

As senior tech leaders, we often fall prey to thinking that a “good idea” and logical case is sufficient to get the desired response and result. We might be trying to get our CEO on-board with investment in a new technology or a rearchitecture effort, or we might want culture or process changes by our team. Our “good idea” is simply the beginning. An idea must be communicated; a case must be made; and ultimately other people must be persuaded to get onboard. Michael Carducci brings a fascinating background to this webinar. He’s a technologist and regularly works to help senior leaders improve their results. He’s also a professional mentalist and has been a student of psychology, human behavior and the principles of influence for nearly two decades.

Why we must strike a balance with AI to solve the cybersecurity skills gap

Tech Republic Security

How to solve the cybersecurity skills gap by striking a balance with artificial intelligence

The Monthly “100 Digital Pitfalls” Book Tuning: How to Overcome Corporate Silos Nov. 2019

Future of CIO

Digital makes a significant impact on how we think, live, and work. There is a mix of old and new, physical and virtual, order and chaos.

Why It's Nice to Know What Can Go Wrong with AI

Information Week

The mistakes and lessons learned early in the lifecycle of AI will serve all of us well in the future


FORRward: A Weekly Read For Tech And Marketing Execs

Forrester IT

By Silencing Hackers With NDAs, Uber Could Legitimize Ransom Attacks As A Business Despite a half-billion-dollar marketing campaign last year to rebuild Uber’s image, the ride-sharing giant’s reputation problem just keeps getting worse.

B2B 24

Schema Evolution Patterns

Speaker: Alex Rasmussen, CEO, Bits on Disk

If you want to make your development team squirm, ask them about database schema changes or API versioning. Most development teams struggle with changing database schemas and updating API versions without breaking existing code. Alex Rasmussen is an expert in helping teams through these struggles. His talk will examine database schema changes and API versioning as two instances of schema evolution: how your systems respond when the structure of your structured data changes.