Mon.Nov 11, 2019

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There’s Just One CX Metric That Matters To Your C-Suite – But You’re Not Reporting It

Forrester IT

I’d be doing you a massive disservice if I didn’t tell you that the one CX metric you must report to your CEO and the rest of your C-suite is not NPS. It’s also not Level of Effort, CSAT, or even Forrester’s beloved Customer Experience Index. It’s: $ I feel compelled to point this out […].

Report 400
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Top 5 Post-Cloud Migration Tips

CTOvision

Read Bill Saltys list five top post-cloud migration tips for businesses on Information Week : The benefits of migrating to the cloud are well-documented: increased efficiency, scalability, business agility, simplified management and overall lower costs. Moving operations to the cloud initiates a digital transformation for organizations and allows them to adapt more quickly to new […].

Cloud 184
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Three Key Factors That Drove Alibaba’s 2019 Singles’ Day Success

Forrester IT

Alibaba generated a staggering $38.4 billion in online gross merchandise value (GMV) on this year’s 11.11 (AKA Singles’ Day), up 26% year-on-year. It surpassed our earlier forecast of $37.4 billion in GMV, despite China’s economic slowdown and uncertainty generated by the trade war with the US. Focusing on three key factors, Alibaba drove success by: […].

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IT Compliance - It's whats for dinner.

CIO Musings

NOTE: Please excuse the format of this, it is from my speaking notes for the Public Technology Institute Fall 2019 CIO Leadership forum. I was asked to speak, briefly, on IT compliance. I figured what the heck, make a blog post out of it. Managing IT Compliance Policy and Privacy IT Compliance can be an enabler and help you deliver better service to your customers.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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SEO And Site Search: Not Quite The Match Made In Heaven

Forrester IT

We (Collin and Mark) had a hypothesis: Site Search and SEO were natural partners in a broader scheme to help customers find answers and products. But, we needed evidence: How should these strategies intersect? What are the staffing, skilling, and technology opportunities to double-dip on these two areas? What are the benefits to unifying these […].

Strategy 254
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How to Use Enterprise State Roaming ESR Feature for Windows Autopilot Deployment

Anoop

Subscribe YouTube Channel [link]. and Facebook Page to get latest updates. [link]. Let’s see what Enterprise State Roaming (ESR) feature of Azure AD is. Also, let’s go through and understand how useful is ESR feature for Windows Autopilot Deployment. Introduction End-user experience is a crucial factor in modern device management. Let’s consider an Autopilot device break-fix scenario (Laptop hardware is faulty).

Windows 167

More Trending

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Becoming a Transformational CIO from the Best CIO Blog on the Planet!

Social, Agile and Transformation

Every once and a while I receive recognition and participate in a webinar that's worth sharing here with everyone. First, I'm very proud that this blog, Social, Agile, and Transformation was recently listed as the #1 blog for CIOs and a top blog on agile software development. I've been writing on these topics for over a decade here on this blog, on CIO.com, on InfoWorld, and on several.

Agile 142
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Agile Procurement In Government Is Not An Oxymoron

Forrester IT

In any conversation focused on Agile, it takes some time to figure out what each party means when they use the term. In my early research on Agile procurement in government (and Agile procurement in general), almost all of those conversations quickly devolved into what groups were doing Agile software development. But digital government is much broader […].

Agile 178
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How to navigate cybersecurity in a 5G world

Tech Republic Security

With 5G comes a larger attack surface and more devices accessing the network. Companies must ramp up security strategies to stay protected, AT&T report finds.

How To 166
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Top 5 Post-Cloud Migration Tips

Information Week

If businesses are aware of the potential post-migration challenges ahead of time, they will be more prepared to take the necessary steps to prevent them.

Cloud 97
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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Credit-card regulation compliance down, but being compliant boosts cybersecurity

Tech Republic Security

An annual Verizon report looks at how complete compliance to credit-card payment-regulations can boost business, save time and money, and maintain safe cybersecurity.

Report 109
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ForAllSecure Uncovers Critical Vulnerabilities in Das U-Boot

ForAllSecure

Introduction. This summer, I utilized ForAllSecure Mayhem, a next-generation fuzz testing solution, to analyze software that are heavily used. I felt these types of components in particular deserve more scrutiny from a security perspective. It is often believed that software that is frequently reused is more secure, because it has been reviewed by many developers.

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Why we must strike a balance with AI to solve the cybersecurity skills gap

Tech Republic Security

How to solve the cybersecurity skills gap by striking a balance with artificial intelligence.

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Agile legislation must be at the heart of the future of government

Trends in the Living Networks

Last week I di a keynote on behalf of a major professional services firm to a group of senior public sector executives. The topic was The Future of Government , so I provided a high-level frame on the forces dramatically shifting the role of government, and the opportunities to reshape government to transcend the government-citizen divide and catalyze resources to generate the sociel outcomes we desire far more efficiently and effectively.

Agile 60
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Open source is a heavily interdependent community, which is good and bad for security

Tech Republic Security

Commentary: Open source is a tangled web of interdependencies. How can we do better to secure this web?

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Amazon Dives Deep into Reinforcement Learning

CTOvision

Read Ronald Schmelzer’s article in Forbes about moves Amazon is making to expand the use of Reinforcement Learning: Reinforcement learning (RL) has generally been applied to solve games and puzzles. From early AI applications in checkers and chess to more recent RL-based solutions that have learned how to play some of the most difficult games […].

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Why It's Nice to Know What Can Go Wrong with AI

Information Week

The mistakes and lessons learned early in the lifecycle of AI will serve all of us well in the future.

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Why we must strike a balance with AI to solve the cybersecurity skills gap

Tech Republic Security

How to solve the cybersecurity skills gap by striking a balance with artificial intelligence.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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The Digital CIO with “Strategic and Paradoxical Intelligence”

Future of CIO

IT is increasingly supportive of competitive position of the business. IT matters not only because it’s pervasive, but also because it continues to advance, and its nature of the "constructive disruption." and “paradox in management.” IT leaders have to deal with issues that combine contradictory features or qualities. At the highest level of organizational maturity, IT needs to become the game changer for their company.

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Five Benefits Of Big Data Analytics And How Companies Can Get Started

CTOvision

Read Terence Mills list the top five benefits of big data analytics and how companies can get started on Forbes : Consumers are inundated every day with ads for products and services. The number of options is exhausting. What makes consumers stop and pay attention? As brands work to answer this question, they become more creative […].

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The Best “Debate” Quotes of “Digital Master” Nov. 2019

Future of CIO

" Digital Master ” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.

Agile 45
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Maximizing the Potential of the Internet of Things

CTOvision

Read Chris Stewart explain why the Internet of Things potential has not been realized yet on IoT for All : Gartner predicted in 2017 that there will be 20 billion connected things online by 2020. Since that prediction, the adoption of IoT technology has met and surpassed the predictor’s expectations. The number of companies that […].

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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The Monthly “100 Digital Pitfalls” Book Tuning: How to Overcome Corporate Silos Nov. 2019

Future of CIO

Digital makes a significant impact on how we think, live, and work. There is a mix of old and new, physical and virtual, order and chaos. We are in a time of tremendous change, the dawn of the digital age, the path to the next level of digital maturity, also in the era of confusion and information overload. Therefore, it’s critical to identify, understand, and avoid pitfalls, discover strategic and predictive pathways to change, increase confidence, position a brand and leverage resources to mak

How To 45
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FORRward: A Weekly Read For Tech And Marketing Execs

Forrester IT

By Silencing Hackers With NDAs, Uber Could Legitimize Ransom Attacks As A Business Despite a half-billion-dollar marketing campaign last year to rebuild Uber’s image, the ride-sharing giant’s reputation problem just keeps getting worse. On Wednesday, two of the (now know to be) three hackers responsible for the 2016 breach and ransom of 57 million riders’ […].

B2C 35
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Adobe launches Aero, its AR authoring app

CTOvision

Adobe’s ambitions around augmented reality (AR) are no secret — there’s plenty of potential for building the right design tools for AR developers, after all. At last year’s Max event, the company first demoed its Aero AR authoring app, and today, it is launching it to the public as a free app on iOS and […].

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Nutanix NEXT Podcast Series Update: IaaS, Certifications, Big Data, and More

Nutanix

How quickly times flies! We launched the Nutanix NEXT community podcast series in December, and our weekly following continues to increase thanks to you, the community!

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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5 Potential Oversights In Enterprise Identity Management

CTOvision

Read Ben Canner list five potential enterprise identity management problems on Solutions Review : What are the five potential oversights in enterprise identity management? Where can your business struggle in deploying and maintaining your identity and access management (IAM)? How can you mitigate these oversights in identity management? Identity forms the basis of enterprise cybersecurity.

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Nutanix Metro Availability

Nutanix

There’s no question that enterprise application usability has for the most part been left behind.

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7 Must-See Sessions at DOAG 2019

Flexagon

DOAG is only one weeks away! Are you excited for some Oracle conversations and German cuisine at DOAG? Dan Goerdt, Flexagon’s President, will be at DOAG. On Thursday, October 21st he will be giving a presentation: “DevOps for You! Cloud, FMW, DB, APEX, JET, EBS, More!” Given his expertise on the topics to be discussed. The post 7 Must-See Sessions at DOAG 2019 appeared first on Flexagon.

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Join Nutanix in Sunny Orlando, Florida for Citrix Synergy 2015

Nutanix

There’s no question that enterprise application usability has for the most part been left behind.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.