There’s Just One CX Metric That Matters To Your C-Suite – But You’re Not Reporting It
NOVEMBER 11, 2019
I’d be doing you a massive disservice if I didn’t tell you that the one CX metric you must report to your CEO and the rest of your C-suite is not NPS. It’s also not Level of Effort, CSAT, or even Forrester’s beloved Customer Experience Index. It’s: $ I feel compelled to point this out […].