McDonald’s Stores Globally Hit by IT Outage
IT system outages were reported at McDonald’s stores worldwide, which caused some restaurants to shut down temporarily. Learn more about the incident and the implications of tech outages on businesses.
- McDonald’s restaurants worldwide suffered from a system outage that resulted in the temporary shutdown of some outlets.
- Reportedly, the outage occurred due to a third-party service provider in the process of a configuration change.
McDonald’s outlets worldwide were impacted by an IT system outage, resulting in several restaurants shutting down operations temporarily. The system failure was noted in the U.S., the U.K., Australia, Japan, Taiwan, and Hong Kong. The outage, which started on March 15th, lasted for hours and was eventually corrected, according to the statement on the company website.
The company reported that the outage occurred due to an error by the third-party service provider during a configuration change operation and dismissed the role of a cybersecurity incident. Considering that McDonald’s has more than 41,000 outlets worldwide, this adds to an already shaky start that the fast food giant has had this year.
See More: European Lawmakers Approve World’s First Comprehensive Artificial Intelligence Law
Furthermore, consumers from the U.K. and Australia also complained about problems with taking orders on the McDonald’s apps and self-serve kiosks. Some restaurants could only accept cash payments as online, and credit card payments were disabled. The incident could impact McDonald’s efforts to encourage the use of digital ordering tools, which currently account for about a third of its overall business.
The incident highlights the growing dependence of businesses on tech systems, particularly in the food service industry. Including tools such as artificial intelligence may have unintended consequences going forward. However, such disruptions are unlikely to halt the adoption of new technologies. McDonald’s has already partnered with Google to move its computer systems to the cloud and is likely to bring about more changes soon.
How can businesses better mitigate downtime from tech platform failures? Let us know your thoughts on LinkedIn, X, or Facebook. We’d love to hear from you!
Image source: Shutterstock
LATEST NEWS STORIES
- Windows SmartScreen Vulnerability Exploited To Spread DarkGate Malware
- Kubernetes RCE Vulnerability Allows the Takeover of Windows Nodes
- Between Concern and Hope: Sir Tim Berners-Lee Reflects on the Web’s Past and What Lies Ahead
- Stanford University Reports Data Breach That Impacted 27,000 Individuals
