Thu.Nov 01, 2018

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Stop trying to get every customer to love you

Forrester IT

Very quietly last month, Path, the social media network founded by Shawn Fanning (Napster) and former Facebook executive Dave Morin, closed its doors after 18 years. What differentiated Path in the early days was that it limited the number of users’ connections to the seemingly arbitrary number of 150. Adding any additional contacts required that […].

Media 379
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The Global Race for AI Dominance

CTOvision

When people hear about the race for Artificial Intelligence (AI) dominance, they often think that the main competition is between the US and China. After all, the US and China have most of the largest and most well funded AI companies on the planet, and the pace of funding, company growth, and adoption doesn’t seem […].

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Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester IT

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].

B2C 366
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Sharing Insights On Reducing Cyber Risks to Aerospace and Defense Sector at CyberSat18 Conference

CTOvision

Almost by definition security of the aerospace and defense sector of the economy is a national security issue. This includes cybersecurity of course. Our parent firm Crucial Point has worked in securing the aerospace and defense industry since our foundation and continues to serve the community with architecture reviews, secure communications design and testing services. […].

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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India’s eCommerce Firms Brace for Additional Losses

Forrester IT

This week India’s key eCommerce firms — Flipkart, Paytm Mall, PhonePe, ShopClues, and Swiggy — posted combined losses of ?6,445 crore (US$970 million) for the 2017-2018 fiscal year. We expect this to worsen in the coming years as companies scale up rapidly to capture market share. Forrester sees the following trends the Indian eCommerce landscape […].

Trends 336
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You Need a Chief Data Officer. Here’s Why.

Eric D. Brown

Big data has moved from buzzword to being a part of everyday life within enterprise organizations. An IDG survey reports that 75% of enterprise organizations have deployed or plan to deploy big data projects. The challenge now is capturing strategic value from that data and delivering high-impact business outcomes. That’s where a Chief Data Officer (CDO) enters the picture.

Data 162

More Trending

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AI and the Death of 'Employment for Life'

Information Week

When AI brings about job losses and changes our careers, remember that we've been through this before, time and again.

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Key Takeaways From The Forrester Wave™: Global Merchant Payment Providers, Q4 2018

Forrester IT

We recently published the “The Forrester Wave™: Global Merchant Payment Providers, Q4 2018” report, which identifies the 11 most significant global payment vendors that can help enterprise merchants with their omnichannel efforts. The report includes assessments of ACI Worldwide, Adyen, Chase Merchant Services, CyberSource, Elavon, First Data, Ingenico Group, Paysafe Group, Wirecard, Worldine, and Worldpay […].

Groups 320
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Rethink Customer Service Tools to Be the Solution, Not the Problem

Information Week

Despite the proliferation of new technology tools for customer service centers, efficiency is falling. What to do?

Tools 144
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Upgrading Microsoft Orchestrator from 2012 and 2016

Mick's IT Blog

It was time for us to upgrade the Microsoft Orchestrator to the newest 1801 version. We were three versions behind as we have been using 2012. Luckily starting with 1801, upgrades are performed via windows updates. Microsoft provides a well-documented page on setting up Orchestrator located here. The problem with upgrading from Orchestrator 2012 and 2016 is the fact that you must uninstall the old version and reinstall the new version.

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GEP Procurement & Supply Chain Tech Trends Report

The technological landscape is dynamic and changes quickly. And for procurement and supply chain leaders looking to harness the power of technology to navigate complex challenges and an uncertain business environment, keeping up with the latest trends can be its own obstacle. So, what’s on the technological horizon for procurement and supply chain for the year ahead?

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Machine Learning with a twist: How trivial labels can be used to predict policy changes

Dataconomy

A clever algorithm that has digested seven decades’ worth of articles in China’s state-run media is now ready to predict its future policies. The research design of this “crystal ball” can also be applied to tackling a variety of other problems. Supervised learning — the most developed form of Machine. The post Machine Learning with a twist: How trivial labels can be used to predict policy changes appeared first on Dataconomy.

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The Multifaceted Information, Knowledge and Digital Workforce Management

Future of CIO

Increasing paces of changes and continuous disruptions throw the challenge for businesses across sectors to respond and adapt with faster speed. Running a digital organization starts with the growth mindset and follows with progressive activities. A digital workplace encompasses so much that it's hard to isolate it from other dimensions of the enterprise.

Data 40
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The Future of the Datacenter is Multicloud

Nutanix

For too long IT organizations and the datacenters they run have been cost centers bogged down with elaborate processes that stymie innovation. The advent of cloud computing has transformed IT service delivery, providing unprecedented levels of flexibility and agility.

Agile 20
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Dare to Be Creative

Future of CIO

Creativity is a function of imagination, knowledge, psychology, activities, and evaluation. In order to move the organization/industry/society forward and step into the "VUCA" digital new normal. Creativity needs a problem to solve, and a creative mind needs a purpose. Business leaders must understand that not all of the stakeholders will move through the change curve at the same speed and they should convey a clear message and communicate relentlessly to inspire creativity and spark innovation.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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The Weekly Insight of the “Future of CIO” 11/2/2018

Future of CIO

The “Future of CIO” Blog has reached 2.5 million page views with 5100+ blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The “ Digital Master ” book series includes 26 books to share insight from the multidimensional digital lens and perceive the multi-faceted impact the digital era upon us is making to the businesses and society.