Lessons Learned From The Recent British Airways Outage
Forrester IT
JUNE 15, 2017
Like many others, we are trying to wrap our heads around the recent British Airways outage , an event so far-reaching and arguably avoidable that it's difficult to believe such a thing can happen -- yet it did. While our aim is not to criticize BA , this event provides some good lessons for everyone. It's a reminder that bad things can happen, even to a good organization.
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