Tue.Nov 20, 2018

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Moving Your Contact Center To The Cloud: Top Trends Fueling The Market

Forrester IT

Transitioning your contact center to the cloud isn’t just for smaller businesses; it can help brands of all sizes boost agility and access to new features. In our new report, “The Forrester Wave™: Cloud Contact Centers, Q3 2018,” we identified the 11 most significant vendors in the space and evaluated them to help you select […].

Cloud 373
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Artificial intelligence is here to disrupt industries. Are we ready?

CTOvision

Read why Luke McCormack says that AI will disrupt industries and we should be ready for it on HCA Mag : Artificial Intelligence technologies and capabilities are driving digital transformation, growth, and opportunity in nearly every sector. So, why is it that AI can have such a massive impact, and should your organization jump on the […].

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Five Vendors Lead In Forrester’s Inaugural “The Forrester Wave™: Unified Endpoint Management, Q4 2018” Evaluation

Forrester IT

Our recently released evaluation, “The Forrester Wave™: Unified Endpoint Management, Q4 2018,” uses 28 criteria to evaluate the top 12 unified endpoint management (UEM) solutions on the market today. This was the first year that Forrester evaluated the UEM market, which is an evolution of enterprise mobility management (EMM).

Mobile 314
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Oh Now They Tell Me! AI is not “Magic Dust”

CTOvision

Andrew Moore is the new head of Google’s Cloud AI business, a unit that is striving to make machine-learning tools and techniques more accessible and useful for ordinary businesses. To that end, his team announced several new tools today. These include AI Hub, a modular framework for connecting different machine-learning components, and Kubeflow Pipelines, software that […].

Tools 197
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Want to speed up your digital transformation initiatives? Take a look at your data

Eric D. Brown

Digital transformation has taken center stage in many organizations. Need convincing? IDC predicts that two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategies by the end of 2017. Four in 10 IT leaders in the Computerworld 2017 Tech Forecast study say more than 50% of their organization has undergone digital transformation.

Data 140
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Why Should You Care Why AI Creates Jobs And New Work Opportunities

CTOvision

Read why Alex Adamopoulos says that artificial learning could actually create more jobs and new work opportunity on Forbes : While everybody has their opinion about AI and its future implications on future of humanity, most of tech guru’s are biased towards ill-effects of artificial learning. But AI is future. Right now, we’re living on the precipice […].

More Trending

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Public Attitudes Toward Computer Algorithms

CTOvision

While tech companies and tech gurus may firmly side with AI and machine learning, the general public in the United States is definitely against it. A new survey by Pew Research found that the majority of US adults say it is unacceptable to use algorithms for criminal risk assessments, resume and job interview analysis, and personal […].

Survey 194
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DNS over HTTPS seeks to make internet use more private

Network World

Unauthorized interception of DNS traffic provides enough information to ascertain internet users’ thoughts, desires, hopes and dreams. Not only is there concern for privacy from nearby nosey neighbors, but governments and corporations could use that information to learn about individuals’ internet behavior and use it to profile them and their organization for political purposes or target them with ads.

Internet 131
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Is Artificial Intelligence Dangerous? Probably not, but here are a few categories to noodle on

CTOvision

Read Bernard Marr list six risks of using artificial intelligence on Forbes : Some notable individuals such as legendary physicist Stephen Hawking and Tesla and SpaceX leader and innovator Elon Musk suggest AI could potentially be very dangerous; Musk at one point was comparing AI to the dangers of the dictator of North Korea. Microsoft […].

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IT Recruiting: Time for New Approaches

Information Week

In today's market you'll need to find experienced IT people differently than you have in the past. IT leaders and other experts talk about how they do it.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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3 Major Business Benefits of Enterprise Apps

Galido

Information Technology Blog - - 3 Major Business Benefits of Enterprise Apps - Information Technology Blog. Mobile applications employed in a business environment have proliferated during the last few years. These mobile apps have been picked up by small, medium and large businesses which have now been termed as enterprise application development have brought a new dimension to how business is conducted.

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How Automation Empowers the CIO to Think Outside the IT Department

Information Week

The CIO's role is evolving into one that is more business focused, and it's a new generation of tech tools that enables that shift.

Tools 113
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Important Tips for an Effective Logistics Management

Galido

Information Technology Blog - - Important Tips for an Effective Logistics Management - Information Technology Blog. Many are unaware of the great impact that logistics management can have on the outcome of a company. In businesses that work with merchandise, logistics accounts for almost a third of the total expenses of the company. If SMEs were to pay more attention to logistics, they would be able to improve their processes by up to 15%.

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PESQ - What is it and how could it transform your customer experience?

Spearline Testing

The first blog in our series on audio quality outlined the importance of audio quality for contact centres. So we’ve established the need for good audio quality to improve customer experience, agent experience, and vital metrics like average handling time and first call resolution. Audio quality can be lost for all sorts of reasons. One of the common situations is where your telephone provider is working with multiple partners (downstream carriers) and one or more is compressing files to s

Course 60
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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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Green Information Technology: Vital Concepts You Need to Know

Galido

Information Technology Blog - - Green Information Technology: Vital Concepts You Need to Know - Information Technology Blog. Green technology is taking over in all areas of the world. From developing and streamlining new forms of energy production to creating computer systems and setting up futuristic networks, Green IT is one of the latest concepts to hit the modern world.

Energy 77
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Design Formula: The Promise and Myth of Design Thinking

Future of CIO

Design = Start with the end in mind + Non-linear thinking +Outside-in view + Loosen-up The design is a powerful myth which has arisen at the dawn of the digital era which is the age of innovation, options, and people-centricity. Design Thinking is not just about wireframes and visual designs. It has a broader scope and you need to think about the brand, long-term business positioning, and rigorous user understanding.

Tools 40
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Digital Marketing Trends on How to Attract the Consumers

Galido

Information Technology Blog - - Digital Marketing Trends on How to Attract the Consumers - Information Technology Blog. Every business seeking to make it in the highly competitive online marketplace requires better digital marketing strategies. This involves the use of several tools and tasks to improve the Google rankings and create a stronger brand.

Trends 66
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The Monthly “Digital Boardroom: 100 Q&As” Book Tuning: IT Oversight Nov. 2018

Future of CIO

Modern corporate boards play significant roles in guiding businesses in the right direction and achieve expected business results. Due to the “VUCA” characteristics -Complexity, Uncertainty, Ambiguity, and Velocity of the Digital Era, the directorship in any organization must have the agility to adapt to changes and build abilities to advise, inspire and motivate a group of people toward accomplishing shared visions and goals.

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How to Migrate From DataStax Enterprise to Instaclustr Managed Apache Cassandra

If you’re considering migrating from DataStax Enterprise (DSE) to open source Apache Cassandra®, our comprehensive guide is tailored for architects, engineers, and IT directors. Whether you’re motivated by cost savings, avoiding vendor lock-in, or embracing the vibrant open-source community, Apache Cassandra offers robust value. Transition seamlessly to Instaclustr Managed Cassandra with our expert insights, ensuring zero downtime during migration.

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The Importance of Cloud Security and Compliance for Your Business

Nutanix

It’s becoming a story we’re all too familiar with: even one cloud security incident, usually arising out of a badly implemented cloud compliance policy can send a company on a downward spiral with legal fees, customer anger (or worse, customer loss), and bad press.

Cloud 20
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5 (more) challenges facing CIOs and IT leaders in 2019 (Part 2)

mrc's Cup of Joe Blog

Summary: As technology evolves at an ever-increasing pace, it brings major challenges to the IT department. Modern CIOs and IT leaders must recognize and prepare for these challenges if they hope to remain competitive in the coming years. What challenges can we expect in 2019? In this article, we examine 5 more challenges facing CIOs and IT leaders next year. photo credit: Life-Of-Pix via pixabay cc The responsibilities placed on the modern CIO and IT Leader are rapidly changing.

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Three Root Causes of Stalled Change or Digitalization

Future of CIO

Digital transformation represents a break with the past, with a high level of impact and complexity. It is important to understand that digitalization is multifaceted. It is not a single dimensional technology adoption, but a multi-dimensional business expansion and optimization. When digitalization seems to get stalled and culture is stale, business management must ask the big why and dig into the root cause.